CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,537 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy. Bit dubious about ordering at first as I've never heard of the company before and the trainers were much cheaper than other online stores. Arrived next day well packaged and even the shoe boxes came in a nylon branded zip bag. Would recommend to anyone.”

Helpful Report

Posted 5 years ago

“Great service all as explained in their email. Delivery time etc all good. And the shoes I bought were even better than the website pictures 👌👌👌👌”

Helpful Report

Posted 5 years ago

“Great item but overpriced postage at £6.99! Shocking!”

Helpful Report

Posted 5 years ago

“The only problem I have when silk blouses arrive they are very badly wrinkled because the way they are parcelled up I understand it’s hard to stop this happening”

Helpful Report

Posted 5 years ago

“Trainers were exactly as described and show on website. The ordering process was like child’s play from start to finish. The extra 20% off was a welcome bonus considering the current economic situation.”

Helpful Report

Posted 5 years ago

“Very good on all fronts”

Helpful Report

Posted 5 years ago

“The service was great 👍”

Helpful Report

Posted 5 years ago

“Super fast delivery even in such difficult times”

Helpful Report

Posted 5 years ago

“Top class fast efficient service highly recommend”

Helpful Report

Posted 5 years ago

“Poor customer service, emailed once and left 2 messages on the customer service section on the website. Never got a reply. I ordered a stone island jacket and it arrived and was different from the one I ordered. I have paid £10 for next day delivery and had to pay £13 to send it back.”

Helpful Report

Posted 5 years ago

“Good quality product, quick delivery and good service.”

Helpful Report

Posted 5 years ago

“Wanted to add additional items to my live order and was told I was t able to even though stock hadn’t been allocated then was told that one of the additional items although I had in a new order in my basket had gone out of stock in the space of one minute. Very poor which is a shame would have been using Cruise a lot”

Helpful Report

Posted 5 years ago

“Excellent on line service.”

Helpful Report

Posted 5 years ago

“Really loved my parajumpervest”

Helpful Report

Posted 5 years ago

“Fantastic stock of labels, website easy to navigate, customer service is fabulous, great discounts provided during Covid-19 fast delivery, even received my item on a Sunday after ordering Friday, kind regards A⭐️”

Helpful Report

Posted 5 years ago

“👍🏻Great service. Kept updated, quick delivery even in these tough times! Will be back”

Helpful Report

Posted 5 years ago

“Quick and great service, with top quality products.”

Helpful Report

Posted 5 years ago

“Great choice of clothes and great value compared to other similar retailers”

Helpful Report

Posted 5 years ago

“Unreal clothing company the best service going.”

Helpful Report

Posted 5 years ago

“Ordered a t shirt came in the wrong size although it does say the correct size On the order form included in the package. As returns are not free had to pay to return so not happy. Please be more vigilant when packing. Not a great experience”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,537 reviews