Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.97

“Please don't bother using them, the worst service and customer service I've ever experienced with outright lies. Bought a fridge freezer online We were given a delivery slot of Sunday 14th April 13:40 - 17:40 After hearing nothing, I rang customer services at 17:36 and was informed there were still two deliveries ahead of me and could expect a new time of approx. 18:30 and a phone call when the delivery people were arriving at the job before me After hearing nothing, I attempted to ring at 18:22 with the only contact number I could find, customer services, however this was closed I get a call at 20:03 to be informed the delivery vehicle had apparently broken down so would not be delivering this evening, and we should have already had a call to inform us of this. We could expect to be the first delivery on Monday 15th at approx. 8:30 (although no guarantee or assurance could be given) with the delivery people starting their shift at 7am in Buckinghamshire - I reluctantly agree to this despite knowing this will make me an hour late to work as I don't actually have any other options. I checked the traffic in the morning and it was 'lighter than usual' so expected the driver to arrive between 8am-8:30am After hearing nothing, I call customer services at 8:15 to be told we were actually the second delivery of the day and could expect an arrival at approx. 9:30. I raised the issue of yesterdays agreement we would be the first delivery. The customer services agent double checked with the depot and the excuse was now we were the first delivery however the driver had a delayed start to the day. The delivery team finally arrive at 8:59 I make my complaint and mention getting compensation for missing work for the delivery and having a further day without the fridge I am offered £20 - which is less than 5% of my purchase I suggest £40 is a more genuine gesture of goodwill They offer £30 On the 17th April I was told it would take 3-5 days After chasing, on the 30th April I was told it would take 5-7 days They still haven't contacted me to ask for payment details of where to send the so called gesture of good will so I don't hold much hope for this 5-7 days (I payed with gift cards and PayPal) John Lewis price match, I strongly suggest using them or ANYBODY else instead”

Helpful Report

Posted 6 years ago

“WORST SERVICE EVER. Ordered a TV 65 inch , after wasting 2 days of expected delivery it never came. on the 1st attempt they never even bothered to contact me , on the 2nd the driver called me up half an hour after expected delivery and said that the van broke down in the MORNING?!? On the same day I called up team knowhow (curries delivery centre) and they promised me that delivery will happen next day in the morning slot. Couple hours later I receive the very same text with the late delivery slot which is NOT what advisor promised. NExt day in the morning I called up teamknow how to find out what is happening and speak to someone appropriate. Last advisor said that he can not transfer me to the manager and there is no such an option and the only thing I can do is wait and thats it. Also they can't issue a refund straight away - so you can buy goods somewhere else. And I told them that I'm happy to collect it from the nearest shop as service is the poorest i've seen, they replied - that I can't collect my goods from the shop as I bought them online?!??!?”

Helpful Report

Posted 6 years ago

“Don’t trust their installation and removal service. Bought AEG Washing machine along with removal and installation service. Not done because old machine is integrated and supposedly you should know to tell them this. £45 for no service. The last time I buy something from Currys. Customer contact centre also completely disinterested!”

Helpful Report

Posted 6 years ago

“Good product let down by shoddy delivery and pathetic after sales service After a reasonably problem free ordering experience, it all went downhill from delivery. After Connect promised 48 hour delivery, it never happened; these people are supposed to represent Curry's and need to be replaced, and soon, shoddy experience The delivery was one and a half hours early with no notice given; luckily, we were in. The unit was brought into the utility and my wife asked to sign, she felt they had no intention of carrying out any delivery checks. She questioned this and under sufferance they unpackaged the unit: the door was intended to be reversed but it was our problem with space that the changeover never happened. For the installation I was advised by Gabriella (internet help desk) that it would be safety checked, unboxed and checked, connected, and levelled. Apart from unboxing it was simply stood in the space we had for it; I arrived home after they had left and asked if it had been levelled and my wife looked bemused as they had not touched it. They asked if we wanted the packaging removed!! I took it upon myself to level the unit as its an under counter bottle fridge and it needs to be level to operate effectively. After a short while I realised it was heavily leaning to one side and after having to get on the floor with a torch realised that it has a foot missing, something that they should have checked before leaving. This really leaves you with dread having to contact after the delivery to your ‘Curry’s Repair Care’ centre, a third part service that doesn’t do you any favours. Bearing in mind we bought the fridge to house drinks for an Easter family weekend I was told I could have an engineer, a replacement or a spare part that would take 10 to 14 days to arrive. Totally unsatisfactory. The young girl on the phone by name of Hannah was very snappy and unhelpful, bearing in mind this was not my doing! After a long and fraught discussion I asked to speak to her manager the phone rang out for a long long time after which she came back to me even snappier and apparently annoyed that whoever she had spoken to had agreed to get the part to us in 48 hours. It shouldn’t be this difficult. We have used you before and perhaps we were lucky: next time I’ll give John Lewis the first look.”

Helpful Report

Posted 6 years ago

“I use to but everything from Curry's.Now they're unhelpful,rude & overpriced.Just a matter of time till they go bust. If you want an unpleasant waste of time visit their new Malden warehouse.”

Helpful Report

Posted 6 years ago

“Bad experience avoid buying I ordered a fridge , Delivery not arrived on given dates , further three dates given no delivery made , Cancelled order”

Helpful Report

Posted 6 years ago

“I want to tell everyone how bad experience I have been with Currys. I ordered a fridge 2 months ago, then had over 1 month delay to get delivery update. today, we were waiting for delivery, no one turned up, no call from the Currys to tell what would happen. when we were back to track our order again, it was changed next Sunday for delivery by their own. It is ridiculously unacceptable.”

Helpful Report

Posted 6 years ago

“Brought a Panasonic blue ray player smart 3d . Looks like been sold second hand item full price wrong remote in box . remote is standard dvd replacment control had battery in all ready missmatch ones at that now got waist time going back to another town to take back”

Helpful Report

Posted 6 years ago

“I visited Currys to collect an item for my 90 year old grandmother which was already paid for and I had received the code via email in order to collect the parcel. The lady serving me informed me that I needed the last four digits of the payment card to get the parcel even though it was paid for in full and I had a code that was sent direct to my email. I informed her that my nanna was 90 and it was for her and she is very frail and can't read very well, hence the point I am collecting it from store and not having it delivered to her house as she struggles to move. She then asked a manager to help to see if there was anything that could be done without calling her as she is very old and it could endanger her trying to find her purse etc as she may fall. The manager who came to ''help' was named Dave and he was one of the managers on on duty at the Southport meols cop branch on the 26/04/19. His attitude from the beginning was appalling and very arrogant. When I explained the situation to him his attitude again very arrogant and said if i ring her she's very frail etc he just looked at me and said. Yeh.... And continued with his attitude. At this point I was very angry and said well I'll ring her if she falls it's your fault .he then got even more on his high horse and said well i don't think it is, and as my nanna answered proceeded to talk extremely loudly almost into my ear so much so I couldn't hear what my grandmother was saying, eventually he flounced off which to be honest I was very glad of as the lady serving me was very helpful. It's just such a shame that the company are promoting people like this who obviously just like the power and have clearly adapted an attitude to match. I would really appreciate if Currys at Southport could speak to their manager Dave about this incident and perhaps give him some more training in customer service as he clearly isn't very good at this aspect of his job.”

Helpful Report

Posted 6 years ago

“Shocking online service,Avoid at all cost Shocking online service,got up early on a bank holiday to make sure was back for delivery between 1-5...never showed.when phoned up apparently tried to deliver at 1.30....total rubbish at 1.25 had a delivery from amazon...no problem there...no card left....rearranged deliver for Tuesday 9-1 then when checked put it on another 1-5 so had to ring again.....never have these problem with richer sounds should have stuck with them might have took a few more days but at least there delivery drivers are honest and not complete and utter liars Update checked again still showing wrong delivery time and this despite a manager supposed to have sorted....total and utter shambles of a company”

Helpful Report

Posted 6 years ago

“Shocking online service,Avoid at all cost Shocking online service,got up early on a bank holiday to make sure was back for delivery between 1-5...never showed.when phoned up apparently tried to deliver at 1.30....total rubbish at 1.25 had a delivery from amazon...no problem there...no card left....rearranged deliver for Tuesday 9-1 then when checked put it on another 1-5 so had to ring again.....never have these problem with richer sounds should have stuck with them might have took a few more days but at least there delivery drivers are honest and not complete and utter liars Update checked again still showing wrong delivery time and this despite a manager supposed to have sorted....total and utter shambles of a company”

Helpful Report

Posted 6 years ago

“we have used this company a few times there were ok when you were buying things but when you had to people out to fix things which is there responsible to the washing machine 1st time it was leaking and the drum was holding water in it had a plumber out from this company then 1 - 2 weeks later stated doing the same thing we had to wait a few more days to get a date for the plumber again which we could not wait that long we had to get a second handed washer”

Helpful Report

Posted 6 years ago

“CC 3952766/CC3958227 On the surface Curry's looks a promising place to get your goods with decent services and prices - unfortunately just lurking under the surface is a myriad of uneducated staff, managers who break promises easier than sweat, and a customer care department that is the polar opposite to it's title. They are now on their FOURTH attempt to deliver and install a fridge after I've spent over £800 with them a month ago and still don't have what I bought and paid for in March 2019! The service is abysmal, everyone is polite, but no one has actually helped me - I still don't have a fridge despite having taken up the issue again and again - they just want to give you a refund to get out their hair as they can't be bothered actually sorting the issues they have created through total incompetence across numerous departments - the whole story behind this would be comical if it weren't so close to home for me - I literally could not make this up! Their attitude is one of contempt, you have the cheek to complain? They have no compassion or remorse, if I had messed up the way they have on so many occasions I'd not only be embarrassed and apologetic, I'd be keep to resolve the issues, not treat the customer like they have more important things to be doing - like lunch! So far I've made at least half a dozen calls to customer services, wrote three emails to them/HO, dealt with 6 installation/delivery guys, had three failed installations and had to fight for an incorrectly processed refund which left me £30 out of pocket. I've come on to write this as they now want to arrange a fourth installation where once again I have to stay in all day waiting for a delivery which has so far went wrong the last three times due to incorrect advice from Curry's staff. Do yourself a favour and go somewhere else, even if it's a few £s more expensive you will save the difference in calls to their complaints department which is truly overworked.”

Helpful Report

Posted 6 years ago

“this relates to a Panasonic TV 43FX555B purchased as a bundle inc the soundbar kit and setting up. Delivery on time,nice helpful people TV good, all connected to my Sky box etc. NO OPTICAL CABLE FOR THE SOUNDBAR IN THE BUNDLE !!!!!!????? For the sake of £7 I had to organise one myself! WHY NOT IN THE BUNDLE????”

Helpful Report

Posted 6 years ago

“appalling service. Booked and paid for a weekend delivery. Waited in all day and then the driver calls at 6.08 pm after there customer services have closed to cancel the delivery. Not acceptable and the Worst customer experience I have had, especially after the driver started moaning about his hard day and being given too many drops to do.”

Helpful Report

Posted 6 years ago

“"One star" That's too much. Do not buy goods from currys on line and expect to get it delivered. Because it will not happen. Ordered a cooker. Paid extra for next day delivery. Did not show. Was on the phone to customer services. They promised that it would be delivered next day. But yet again,2 days of waiting no sign of any delivery. Back on to customer service. Now this is where it gets interesting.. They are putting on a special delivery of 11 items that were not delivered yesterday and delivery will be due today. Well surprise surprise, no delivery. This firm is totally incompetent and must be trained liars.. I am going to cancel the order and buy through AO. Never will I buy from Currys again, and if you have any sense stay well clear of this useless company.”

Helpful Report

Posted 6 years ago

“Won’t ever be using curry’s again! Ordered a tumble dryer, waited in 3 times for it not to be delivered then they tried to deliver 2! Sent over 9 emails and called 10 times to be told something different each time. Was offered a measly £30 compensation (not even 10%) but have phoned 5 times now to be told something different and still haven’t received any money back. Shocking customer service!”

Helpful Report

Posted 7 years ago

“Steve (manager) at St Helens Curry's is spot on.. Always has time for you and you can tell he is very excited by his job and will impart that technology knowledge to help you.. Great chap to deal with..”

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Posted 7 years ago

“Had the perfect customer experience at Currys today. Shafana was so helpful without being pushy in any way. She was brilliant and has made our shopping experience really enjoyable.”

Helpful Report

Posted 7 years ago

“DO NOT BUY A TV FROM THEM WARRANTY WORTHLESS. returned a £1000 TV with pixel drop out. Watchable but nevertheless a horizontal line not what one would expect from an 18 month old £1000 TV. Text from them saying accidental damage to blame when clearly common problem with TV. 3 months, yes three months and several phone calls later, TV returned saying fault was due to damage. To our dismay, about to rehang but front screen completely destroyed and top edge dented with multiple vertical lines. In effect they refused to repair and destroyed the TV in the process. Didnt even hide the fact as their outside packaging was damaged where the dent was. Shocking - DO NOT TRUST THEM WITH ANYTHING OF VALUE. Dr D”

Helpful Report

Posted 7 years ago

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