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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous
Unverified Reviewer
“We called to the bromborough store we were served by Richie who was first class with his knowledge. we purchased an Alexa we were served by victor who found us the last one in store thank you so much to Richie and victor for your professional advice and quality service.”
Helpful Report
Posted 7 years ago
Abdurahman
Unverified Reviewer
“My experience with Curry’s has been atrocious to say the least, after buying a bundle (the PlayStation VR, which came with 5 games) and waiting a week for it to be delivered. I found that the booklet containing the codes for the games, had a page ripped out, specifically, the page with the codes. After calling them and complaining that they had not given me the full package that I had asked for, they had the cheek to tell me to go and call Sony. Not only that, but the other solution they offered was for me to return the product. The problem was not with the fact that I didn’t receive what I bought, it was the fact that they did not solve their own issues, but rather pushed it onto Sony to fix. I don’t even expect Curry’s to sort this problem out due to their poor customer service. I don’t recommend anyone even bothers buying products from Curry’s, because as soon as a problem rises, they choose to be ignorant towards it. Curry’s needs some serious help. What a joke!”
Helpful Report
Posted 7 years ago
J Vickers
Unverified Reviewer
“NEVER EVER AGAIN!!! The worst experience in my life! The customer service is just a joke, liars and unprofessional people! Totally agree with all unhappy comments...if only I knew! Collected our Tv on 05/12 , keep sending texts about a delivery and never come, time wasters and liars! They don’t worth our money!”
Helpful Report
Posted 7 years ago
Russell
Unverified Reviewer
“Great steam irons love the new device”
Helpful Report
Posted 7 years ago
Anne Briggs
Unverified Reviewer
“The customer service in the Grantham store is second to none. The staff go out of their way to help us and make sure that we are satisfied with our purchases. We buy all our electrical items from this store and this is because the staff are so helpful, knowledgeable, courteous and friendly. The Knowhow team must not be forgotten and are equally efficient and extremely helpful. The young lady serving us today was very knowledgeable about the washing machines and spent time explaining different aspects to us. This store deserves 10 out of 10 in every way. I would not hesitate in recommending Currys Grantham to anyone who may ask about it.”
Helpful Report
Posted 7 years ago
Laura
Unverified Reviewer
“Brilliant my TV broke 24th of December got it back in working order on the 2nd of January the workmen were fantastic on time and did a great job”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I bought a TV during the 'Why Wait Promotion.' I was assured, by the sales assistant, that if the price of the product was reduced during the black tag event I would be refunded the difference. The price of the TV was reduced during the event and I took a photo to prove it. But when trying to claim a refund, I was informed that the product was not included in the deal. Therefore I was lied to by the salesman. These promotions are not worth the paper they are written on. I have given 1 star because there is no option to give 0 star.”
Helpful Report
Posted 7 years ago
Tracy
Unverified Reviewer
“I spoke to your customer services today about your price promise. The lady was very hard to understand and all I could hear in the background were staff laughing and joking ( I take it this department is offshore) anyway she told me quite abruptly you do not price match with e. Cookshop. I will take my custom to John Lewis who do price match with internet retailers. Your customer service is absolutely appalling.”
Helpful Report
Posted 7 years ago
Alison
Unverified Reviewer
“Went to Currys in Hove, was served by Jensis. She was brilliant, spent hours with us explaining things regarding X box, watch and sky packages. Would highly recommend, couldn't do enough to help.”
Helpful Report
Posted 7 years ago
Richard
Unverified Reviewer
“Went into the Stirling store today with printer not working after a paper jam. The knowledgable gentleman in the know how department was very helpful in advising how to check the operation. I took the printer home, gently cleaned the innards with a vacuum cleaner, reset the printing inks, and hey presto, it works again. This is despite having purchased the printer from John Lewis. I will definitely be back to this store for my next purchase.”
Helpful Report
Posted 7 years ago
Victoria
Unverified Reviewer
“I ordered an Amazon Fire TV Stick with Alexa remote, on Friday around 1pm. It stated on the Currys website that if I ordered within a certain time frame, I would be guaranteed delivery today (Saturday). I went ahead with the order ONLY because I was supposed to have it delivered today. I received a confirmation email for my order, which stated I would receive another email when the item was dispatched. As I still hadn't received my dispatched email today, I decided to call customer services. They informed me that I wouldn't be receiving my goods today and they couldn't tell me when it would be delivered, so I told them that I wanted to cancel my order as I'd only ordered it on the understanding that it would be delivered by today. I was then informed that I couldn't cancel my order until I received my tracking number, which I won't receive until tomorrow. After doing a little research into the matter, I have since found out that this information is totally false, as I should be able to cancel my order at any time especially since I haven't received a dispatched email. I don't know what's more upsetting, the fact that I was conned into ordering something due to false advertising, or that customer services has lied to me by saying I can't cancel the order. They're very quick to take the money out of your bank account, but then after that it's see you later. I wish I had read the reviews for Currys before I ordered, as I would have just stuck with Amazon or Argos.”
Helpful Report
Posted 7 years ago
Darren
Unverified Reviewer
“My wife bought me iPhone XS 256 opened up to find old smashed iphone in Someone has swapped phone in store curry’s not helpful I feel robbed Phone was bought from wednesbury j9 curry’s I’m taking this all the way Tradingstandards papers ect Going to apple store tomorrow to see who’s this broken scumbags phone is Wats been swapped in store .how would you feel if you opened new iphone box to see old broken scratches phone with all dirt where speaker and power plug is and won’t even power up”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I order an item from currys to be delivered, they told it would arrive for 5pm on 24th December only for me to find the store closed. I was called a lier on the phone when i told them that its says on the internet that the store is open till 7:30pm, now my son has to wait for his xmas present. Absolutely pathetic”
Helpful Report
Posted 7 years ago
Peter
Unverified Reviewer
“Ordered an oven on the 20th December, got told by currys that the order was going to be delivered today (23rd) was told the delivery time was between 14:50 And 18:50 waited in for delivery no phone call no delivery. It was saying on its way, and now nearly 3 hours after the delivery time schedules tracking is now saying going to be delivered on the 27th, it is absolutely disgraceful! Cooker was needed to cook Christmas meal which was stated to currys.That can now not happen. Thanks for ruining my Merry Christmas!!!! Absolute joke.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I ordered a new washing machine and I received a text message with a delivery date and it arrived on the promised date and time. My only complaint would be that the delivery driver was not aware that I had paid to have my old machine taken away so communication between curry 's and delivery people could be improved. He did however remove my old machine after showing him proof of payment.”
Helpful Report
Posted 7 years ago
JN
Unverified Reviewer
“Delivery an absolute shambols. Had delivery booked for a fridge freezer, waited in all day and they didnt turn up. Customer services told me they turned up but no one was at home, which is a lie as we were in all day. Then they said they tried phoning but couldnt get an answer! Funny, as i had no missed calls. Then they said they were 15 miles away and couldnt turn round to complete delivery! So angry!! Took a day off work and have a load of defrosting food ! Dont trust their delivery dates and times! Seems if they dont want to deliver they will make up lies and leave you without!”
Helpful Report
Posted 7 years ago
Busty
Unverified Reviewer
“Bought washing machine Still waiting and it's been 3 weeks. I'm surprised they still trading with these bad reviews”
Helpful Report
Posted 7 years ago
Mark H
Unverified Reviewer
“We all want a good deal and have busy life styles so we look for the best deal that ticks all the boxes this does not always mean price, but my experience with Currys left us with poor customer not once but on several occasions costing us more in the long run, having spent nearly £3500 and having to return / replace 3 products, getting this products returned or replaced took a total of 9 hours on the phone being passed from department to department having the phone put down not to mention the trips to return products and days wasted waited for failed collections, and Currys response £50 and a 2 paragraph email... we will now use local companies even if a little more expensive because in the long run we would have saved money on these purchases”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Customer Service is so bad, still feeling frustrated 6 hours after visiting the Warrington store. My 4th visit in 10 days and I have never been the only one there complaining - so many upset customers”
Helpful Report
Posted 7 years ago
Mateusz Pucek
Unverified Reviewer
“This company deserves to go out of business - the sooner the better!! The level of negligence, ignorance and lies in their customer service is staggering. If you happen to hold any shares in Dixons - sell them ASAP!! I have my reasons to believe, that what happened to me is not an isolated incident and that disregard toward customers is a systemic problem at this company - sooner or later this will sink the entire business and the management is too blind to even see it. Hundreds of negative reviews online confirm my view. My old washing machine died of natural causes and I needed one ASAP. I looked at the Currys web page and found out that I was able to book a delivery and installation within a week - Perfect!! - I had enough clean undies to survive. Shortly after my payment had been accepted by Currys, I was texted by "TEAM KNOWHOW", who confirmed the delivery date - THREE DAYS AFTER THE ONE I HAD BOOKED!!!! - after spending countless hours on the phone with Currys customer service, I found out that there was nothing I could do about it as deliveries are handled by an outside company - It took a lot of deep breathing to get over the anger. So I had another delivery date scheduled - for yesterday. I took a day off work and waited patiently - only to find out that my delivery had to be cancelled. As it was my BIRTHDAY, I had very little desire to argue with robotic customer service people. I was offered another delivery date - TODAY. And guess what. I took a day off work, waited patiently and IT WAS F...... CANCELLED AGAIN! This time none even bothered to call me and inform about it!!! So to sum up - Curries was happy to take my money and then waste 3 days of my life including my Birthday, and at the end of it, I am left frustrated with a pile of dirty laundry and no washing machine in sight. I am cancelling my order and going with a more reputable company. IF YOURE READING THIS AND CONSIDER BUYING SOMETHING WITH CURRYS - PLEASE DON'T. THEY DONT DESERVE YOUT MONEY, TIME AND ENERGY.”
Helpful Report
Posted 7 years ago
Currys is rated 2.0 based on 3,509 reviews
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