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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Adele
Unverified Reviewer
“Dreadful customer cares experience trying to get Samsung smart TV repaired under Knowhow careplan. TV has ‘disappeared’ from repair centre and no one is taking responsibility for resolving this. We have made several calls over the past two weeks no one calls us back or communicates in any other was about progress Very frustrated”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Went into the store and approached a member of staff who was very busy browsing social media on his phone. I asked if they had a certain piece of kit in stock to which he replied “i’ll Check for you”. Phone still in hand he went to a terminal and checked. “Yes sir, we have ten in stock but they’re part of a business deal, so they’re not for sale, sorry about that”. He the proceeded to go back on his mobile, probably back to the social media page he’d just left!. Now, at no point did he say “can I order one for you sir?” Or “do you want me to check to see if any nearby stores have any in stock Sir?”.... No, no offer whatsoever..... what was the point of telling me that there were ten in stock but I couldn’t have any? Was that just to wind me up or what?...It’s like a restaurant saying ‘yes, we have a full menu on offer but you can’t have anything’.....too busy wanting to get back on his phone, that’s what it was about. Not happy and I won’t be visiting the Mansfield store again....Currys need to make a rule of no mobiles on the shop floor”
Helpful Report
Posted 7 years ago
Stanciu Florentina Cristina
Unverified Reviewer
“I bought a toshiba hard drive 1TB and I like it so much. It's slim and easy to use.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“This has been the worst shopping experience I have ever had. WARNING DO NOT USE THIS COMPANY. It cost me 8 hours holiday waiting for a Tumble dryer to be delivered which I found out later was never going to arrive due to absolute incompetence. When I tried to complain that service was even worse! I'm still waiting for feedback 4 weeks later. Their Web site is full of false advertising - KEEP WELL AWAY”
Helpful Report
Posted 7 years ago
Sevdalina
Unverified Reviewer
“Worst service ever. Will never go there again.”
Helpful Report
Posted 7 years ago
Alexander Mostamary
Unverified Reviewer
“Extremely bad service. Bought a new tv with insurance. Brought it home and realised it's faulty. Returned it to the store and I was told that the team knowhow needs to investiage. It's two weeks now and twice team know how came to my place to collect a tv. I contacted curries and told them the tv is delivered back to you by US two weeks ago today they come again to collect a tv. I'm not gone but anything from currys anymore.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I bought a Samsung washing machine from Currys in January 2019. The delivery and installation process has been an absolute nightmare! Although it's easy to install a washing machine, I was willing to pay for it and get them install it as I was busy with other stuff. The delivery guys arrived slightly late, they were somehow in rush and didn't care about the machine. I asked them to be careful, however they still didn't care and scratch the machine! After the installation, I noticed a leak coming from the connection, I asked the delivery guys to fix it however they said it wasn't their problem and they drove off! They also took the shipping bolts of the machine with them... I called the customer care straight after; the first agent said they had to book and engineer to come around and asses the case, and she book that service for 5 days later!! She refused to refund the installation fee. I kept calling the customer service line, after 2 other attempts, another agent understood the situation (mostly) and agreed to refund me the installation fee and ask Samsung to send me spare shipping bolts. However, he refused to pay for the damage... Then, I called my home emergency insurance company to send someone to stop the leakage. The plumber who was sent by the insurance company stopped the leakage and said it the valve was broken, however he didn't replace it as the insurance wouldn't cover it. So, I've got the washing machine, but I can't really use it until... who knows when! That was the first time I bought something from Currys and it has given me a massive headache! I spent the entire day on the phone on the day of delivery, then now I'll have to wait for another 5 days for the repair service... I can't use the machine meanwhile... This is clearly a mismanagement/training issue! The delivery guys had no idea about installation, hence the broken valve...”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Don't buy stuff online. My parcel 300£ was delivered on a completely different name and address.”
Helpful Report
Posted 7 years ago
Sobhana Manikantan
Unverified Reviewer
“I had very bad experience in Currys PC World in Hayes no customer service .All salesman was playing with their mobile phones and laughing and talking ignoring the customer. In the end I left the place with out buying. No helpful and no customer service..I never go to Currys in Hayes.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“NEVER BUY FROM CURRYS Their stuff may be cheaper but expect severe anxiety if the item is faulty. I bought a laptop from them, online, and it arrived with the wrong charger. Seven weeks later and it still hasn't been sorted. Currys are experts at giving customers the run around. Expect an hour on hold if you phone them . Expect to talk to a different operative every time. Expect to be given telephone numbers that dont work. A total shambles. YOU HAVE BEEN WARNED.”
Helpful Report
Posted 7 years ago
Jenny
Unverified Reviewer
“Delivered when they said they would and even rang me beforehand just to confirm. Quick and easy”
Helpful Report
Posted 7 years ago
Wayne
Unverified Reviewer
“DO NOT BUY FROM CURRYS. I can't believe a company as big as currys can be such big rip off merchants. I bought 5 items on the 26th dec 2018. When I bought my items ALL ITEMS were in stock. My delivery date was 6th Jan 2019. When they delivered my products I only had 4 items and was told by the delivery team that 1 item was out of stock. I rang currys customer service and was informed it will be in stock on the 9th of January. Bearing in mind my item apparently was in stock when I bought it. 9th Jan came an nothing. No call no message no email. I rang them. Told it will be in 11th Jan. 11th came and Yes guess what nothing. No call etc. Called again was told 20th January. By this time I'm very annoyed. 20th came and still nothing. Called today (21st jan) and have now been informed it's the 1 February. They have sold me something they never even had. Surely this is not right. This must be against the law. They take your money and don't give you the goods. I spent over £4000 and this is the way I get treated. STAY WELL CLEAR. YOU HAVE BEEN WARNED. I will be posting this all over social media to try and reach as many people as possible...”
Helpful Report
Posted 7 years ago
Sam Moffat
Unverified Reviewer
“Ordered a small cable online to connect my sons tablet to the TV payed online and had it delivered too store I ordered this item on the 22nd of December and was informed it would arrive by the 3rd of Jan still a long time but as it was over Christmas understood ... The 3rd of Jan cam and still no item so I nipped in to store to check what they could do as I was passing they said it's on its way you will get an email when it get here ........ A few more days pass I call up I get told the same thing and nothing of much help so I wait a few more days still nothing so I nip in again they guy behind the desk did try to help but all he got was it's been sent and it's with royal mail they will not flag it as lost untill it's been 7 days ok so I wait untill this 7 day period is up and still nothing no attempt too try and let me no what's going on I've tried to complain through the online resolver and got an email back saying your item has been delivered from the warehouse you will get an email when the item gets to store they sent me this email 2 weeks after I should have received my item I emailed back stating that clearly this item is lost and they she dispatch another one to the store they have not replied and have just ignored me from that point I have still not received my item a month after I purchased extremely poor service definitely avoid”
Helpful Report
Posted 7 years ago
Mrs Lynn Huyton
Unverified Reviewer
“went in to currys to buy a rangemaster I had seen on line with this store ! the assistant said you cannot buy it instore you will have to go on line ok I thought I don't buy things on line but I will have ago! I saw a phone number on line so I rang and asked how do I explain on line that I need it to be electric and l.p.g. she said I can take your order over the phone so I agreed ! bought the cooker and the hood over the phone ! she said it will be there in 5 days ! 5 days went by hood but no cooker 1 rang up currys the guy said sorry its out of stock ! will be in on the 30th November ! by this time I had no cooker the guy said have you rang rangemaster for a l.p.g.conversion kit I said I did not know I had to ! so he put me through and I ordered one I was told my cooker was coming the following Monday ! the delivery man rang me Monday morning to say he would be here afternoon he said its electric and gas I said yes l.p.g.he said I cannot fit it I am not an l.p.g.fitter I will have to take it back to the warehouse ! I later got a call to say they would deliver it Wednesday ! by this time I had had no cooker for 2 weeks ! they fitted the cooker but the cast iron supports where warped and out of line the pans rocked and the oven door would not close properly !after 45 minutes on the phone to currys they sent a fitter out ! he agreed about the pan supports he said I will order you some they will be here in 3to5 days ! never arrived so an hour on the phone again being cut off twice the lady said they have not been ordered I will order them !again they never arrived ! another hour on the phone being cut off 3 times a guy from currys put me through to rangemaster as I demanded a rangemaster engineer to come out ! he came out and said the cooker needed new pan supports and a new oven door you need to contact currys for your money back but when I previously asked for that they said we cannot do that because its over 30 days ! this has been going on since day one !! are they for real ! STAY AWAY FROM CURRYS !!If I had payed £500.00 for this cooker I I could possibly understand it but I payed a lot a lot of money for a faulty cooker and the after service with currys is absolutely disgusting !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
Helpful Report
Posted 7 years ago
Luke Carter
Unverified Reviewer
“Failed to deliver twice due to missing item and health and safety of road being "too narrow". Could not get refund promptly to purchase from elsewhere.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Team KnowHow Cloud Customer Service is appalling. Especially as you pay for this cloud and there are plenty you can get for free. Unacceptably slow to respond (had to complain about this to actually get a response at all), had a different person every email, patronising in their questions and suggestions... Would not recommend - just use the free clouds that are available.”
Helpful Report
Posted 7 years ago
Jake
Unverified Reviewer
“Purchasing is easy and smooth. Just in case you lost your record of your purchase, even after 12 months, they can still find your transaction in their system amd still able to assist you with your concerns.”
Helpful Report
Posted 7 years ago
R Veal
Unverified Reviewer
“Appalling. received a item which was broken. told i'd get a replacement by end of week. Nothing. Phoned thursday (currys had item returned 48 hours previously) told not scanned in would take about 5 days till that happened then replacement sent. AMAZON we love you. tried to do business with a UK retailer but they obviously dont want my money and business. AVOID THEM”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Went to the Stevenage branch. Was approached by a pushy member of staff who I told I wanted to browse. She verbally abused me. I complained to the manager and customer services. I never got an apology. Customer services wrote to me saying they investigate complaints but never provide feedback to customers to protect their staff. Their final comment was “ we value your custom and hope you continue to use our stores” I don’t think so.”
Helpful Report
Posted 7 years ago
Rita Ratcliffe
Unverified Reviewer
“Bought a cooker online early January. On 10th Jan Currys sent installation people before cooker was delivered and they wouldn't wait 16 minutes for cooker to arrive.They said our electrics were wrong but the cooker is a Smeg dual fuel and has a 13 amp plug but they refused to believe this and wanted to finish for the day blaming schools traffic. Cooker then did not arrive at all. Received text to say cooker coming on Sunday 13th. Cancelled family arrangements but cooker again did not arrive. Several hours of frustrating telephone calls to customer services achieved nothing other than cooker coming on 24th Jan. If it doesn't I will cancel and buy it elsewhere. Curry's dont seem to realise that when they give a four hour timeslot it would help if they managed to deliver the cooker before the installation people arrive or arrange for both cooker and engineers to come together. I will never buy from Currys again.”
Helpful Report
Posted 7 years ago
Currys is rated 2.0 based on 3,509 reviews
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