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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Brad
Unverified Reviewer
“I didn't even want to give them 1 star! I have been waiting a month! For an oven to be delivered & fitted. We paid for fitment, only to be lied to by the first fitter (who obviously couldn't be bothered to do the job) saying the gas pipe wasn't adequate, it is a 22mm pipe... I almost paid for an electrician to install wiring for an electric oven which would of cost £'s, until a friend advised me the pipe is in fact adequate.  Rearranged for the original oven to be delivered & Fitted, for them to deliver it & say they've been driving too long to install so we will have to wait 4 days for install, so now I have two ovens in my kitchen that I can't use!  Call customer service & they have no interest in a refund of fitting costs, I can't get through to a manager no matter how many times I insisted. I am currently waiting for a phone call back from a manager but they have said this before & not called back!  Never! Will I buy anything from curry's again, no care for customers at all!”
Helpful Report
Posted 7 years ago
Horacio Vieira
Unverified Reviewer
“All greeting very helpful staff specifically Liam the salesman”
Helpful Report
Posted 7 years ago
Disappointed Steve
Unverified Reviewer
“My Father and I traveled to Currys in Portsmouth with the express aim of purchasing a PVR and examining the range of laptops with a view to replacing an elderly unit. We arrived at approximately 10:30 in the morning, the shop was fairly quiet, with more staff than customers present. We started by looking at the PVR's as this was the prime reason for coming. A member of staff was in the aisle also examining the PVR's. Whilst we were studying the various data cards he called out to a colleague, stating that the cards needed to be replaced as some where not correct. He then started to work his way down the aisle reading bar codes with a bar code reader until he was standing between my father and I and the cards we were trying to read. He provided no explanation or apology for his action but continued to talk and joke in a loud voice to his colleague who had now joined him between us and the display we were examining. I looked at my Father who said "how rude" and we turned and left the store. Its no wonder that the high street is dying when it is more important for the staff to conduct shop business or stand in small groups laughing and joking than attend to customers who have traveled to the shop with the explicit intention of spending money. Having spent the best part of 35 mins in the store I would have felt quite lonely if I hadn't had my father to talk to. It will be a long time before we cross Curry's threshold again.”
Helpful Report
Posted 7 years ago
Linda
Unverified Reviewer
“I paid for a fridge freezer and told them that I lived in a first floor flat. When the driver came he refused to take it up my one flight of stairs. On the delivery note it stated that I was on the first floor. I did not get my fridge freezer because the driver said it was health and safety rules. so curry's are held to ransom by delivery drivers. Currys said that they knew that some drivers would refuse to take goods up stairs and that it depends on the driver.”
Helpful Report
Posted 7 years ago
Nicola Potts
Verified Reviewer
“Washing machine didn't arrive. Changed delivery date without informing me in any way even though I paid for nominated day. I cancelled and ordered fro. AO which was cheaper anyway, wish I had looked there first.”
Helpful Report
Posted 7 years ago
Craig Thompson
Unverified Reviewer
“I recently bought products from this company that I cannot fault, on entering the store I was greeted by friendly members of staff who helped me make the right decision, I would rated them higher than a 5 if I could. This company is good for what they sell. Some of the products that I bought were a Tassimo machine, a 10inch Samsung tablet a 32inch tv.”
Helpful Report
Posted 7 years ago
Margaret Regan
Unverified Reviewer
“Good helpful service would use them again”
Helpful Report
Posted 7 years ago
Christopher Platts
Unverified Reviewer
“Please everybody don't shop with these people there service is utterly disgusting .Brought a washing machine last Tuesday. Was surpose to be delivered yesterday no call no nothing to say it wouldn't arrive .Go to the southend shop with very unhelp full staff telling us it couldn't now be delivered till the 4th march .Wot a joke they said the delivery had run out of hours .Given no priority over the next delivery just sent to the back of the list .Got our money back and left the shop .”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Very poor and rude customer service! I've bought dishwasher and it's broken after 2 months use. I called warranty service, the engineer said it's faulty motor and PCB but they haven't got PCB on stock, he recommend to contact Currys. I've done it today. The staff have been very rude to me, they said that they don't care and they have 28 days for repair. Will never buy anything from currys.!!!”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Washing machine ordered online delivered on day.installed and old one removed.team know how lovely guys were quick and courteous.good service”
Helpful Report
Posted 7 years ago
Paul Griffiths
Unverified Reviewer
“Awful delivery service wasted day waiting in ... no calls no texts no emails to say they couldn't deliver our dishwasher. Ordered a week prior took first available free delivery slot . Got text in morning with estimated time which was no afternoon evening not morning as was planned. BUT no delivery no apology. Logged on to MY ACCOUNT as couldn't get through on the phone to find day changed with no notification. Currys you are now a thing of the past to us I recommend other potential customers do the same.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Appalled engineer called to repair washer. He left and after waiting four days naturally put a wash load on . The washer when attempting to spin suddenly produced large bang blowing electrics throughout home setting alarms off . Very distressing after calling team know twice and asking for engineer to return was told no visit available for another four days . I am distressed and not well this is a shocking way to treat any customer. Really upset and appalled .”
Helpful Report
Posted 7 years ago
Nick
Unverified Reviewer
“The WORST CUSTOMER SERVICE I have ever experienced. After reporting an issue with a washing machine which was delivered, without the transit bolts, and installed by the Currys delivery representative on the 24th December; I notified Currys of the issue 3 days after, on the 27th, the same day that the machine was used for the first time. I was informed that as the machine had been unpacked and used that it was no longer valid for a return and refund. The machine was unpacked and used by the delivery representative, a service that was for an extra charge; therefore how is this feedback valid…? After ~8 hours (total calculated using my mobile phone bill) on the phone to their customer service number, speaking to 13 different people on the phone, and twice being informed that the machine would be collected, and then it wasn’t, I managed to get my money back after 7.5 weeks after the issue was originally reported through sheer determination to stand up for my consumer rights. I will never buy anything from Currys again.”
Helpful Report
Posted 7 years ago
Mario Nocerino
Unverified Reviewer
“Very happy. Good Customer Service at Harlow Branch”
Helpful Report
Posted 7 years ago
Nick
Unverified Reviewer
“The WORST CUSTOMER SERVICE I have ever experienced. After reporting an issue with a washing machine which was delivered, without the transit bolts, and installed by the Currys delivery representative on the 24th December; I notified Currys of the issue 3 days after, on the 27th, the same day that the machine was used for the first time. I was informed that as the machine had been unpacked and used that it was no longer valid for a return and refund. The machine was unpacked and used by the delivery representative, a service that was for an extra charge; therefore how is this feedback valid…? After ~8 hours (total calculated using my mobile phone bill) on the phone to their customer service number, speaking to 13 different people on the phone, and twice being informed that the machine would be collected, and then it wasn’t, I managed to get my money back after 7.5 weeks after the issue was originally reported through sheer determination to stand up for my consumer rights. I will never buy anything from Currys again.”
Helpful Report
Posted 7 years ago
Ronak Ahmed
Unverified Reviewer
“We went into the Luton Currys store in am attempt to not buy online. Found a vacuum cleaner we wanted but couldn't find staff available to obtain one from the stock room as there wasn't a boxed one around. I went to queue at the tills with a photograph of the item and the wife hung around the vacuum cleaner hoping to catch a staff member. There were staff stationed in other areas but refused to help. The item wasn't in stock according to the uninterested till operater. I found it not surprising that he didn't try to sell another vacuum cleaner to us. In that time the wife managed to find out the same from a staff member. Again, no attempt to sell an alternative. Spoke to the manager who apologised but was clearly uninterested. Suggested we go online. Sad to see the staff are so uninterested. Sad also to admit that shopping online would have been a better experience. Not sure I'm going to go back to Currys again....just not worth the hassle.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Delivery not turning up, lying, faulty product, difficult return and really bad customer service. What they could do wrong they did. Not the Curry’s I remember dealing with..”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Great customer from Sam today in the new Stratford upon Avon store. Very efficient customer service and friendly manner which made for a great experience and suitable purchse”
Helpful Report
Posted 7 years ago
Vicky
Unverified Reviewer
“Extremely bad service especially if you need to deal with TeamKnow How. Un polite, uneducated and not professional customer service. These company needs to be shut down as there is no respect to the customers!! Awful experience! Extremely bad service!”
Helpful Report
Posted 7 years ago
Alison Taylor
Unverified Reviewer
“An unfortunate attempting monopoly over electrical/computer items, which I feel is why the customer service and awful knowhow team get away with the bad quality of service given- personal experience, plus my mum has just had an awful experience too with them this week! Surely after reading so many negative reviews currys & knownothing (sorry knowhow) must realise that an attempting monopoly is one thing, but good feedback and service is also important!”
Helpful Report
Posted 7 years ago
Currys is rated 2.0 based on 3,509 reviews
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