“I’m VERY unhappy with CustomFam!! I ordered 3 custom ornaments on Dec 1, 2024. It’s now Jan 5,2025 I still have not received. I’ve emailed them several times & have gotten either automated response or 2 different responses with tracking information that does not work. I’ve now asked for a refund & no one has responded. My next step will be to contact my credit card to stop payment & repost them to the Better Business Bureau. DO NOT ORDER FROM THIS COMPANY!!”
“They lost a Xmas present for my mother in the mail due to some discrepancy with the address. But who allows an order to process without an address field being filled? Now they refuse to send another or refund me. I will never use their service again.”
“I only received one item despite ordering three. Have had a lot of difficulty getting anyone to respond to my requests for help. After almost 3 weeks this has still not ever addressed or resolved.”
“Placed my order on november 21st for a christmas gift, got the run around for weeks about hong kong usps nonsense, didn't receive my order until after christmas and it looks nothing like what's listed on the website. Customer service has refused to reply to me for a week now yet I keep getting these emails asking about how happy I was.”
“I got half my order in a timely fashion. It's January 1st and I'm still waiting for my partners Christmas gift. Very upsetting. Guess I should have ordered in July instead of November
Thanks”
“My daughter and family were so excited to receive their family state park map! They’ve filled in the ones they’ve visited and started out 2 days later to add more!
Thank you CustomFam for a quality keepsake for years to come!”
“Product was great, shipping and communication process was very frustrating. First order never made it to USPS, a replacement was sent but I received no communication from you or USPS until, luckily, it arrived.”
“I ordered a product that arrived looking entirely different than the photos and product descriptions. I sent an email to customer service 2 weeks ago and still haven't gotten any indication of how it will be rectified.”
