“Horrible! Ordered 4” ornaments and got 3”. The print on several was smeared. Ordered 10 but 1 was broken. I have filed a PayPal dispute because you are not responsive when I email. Sent a tracking number that never changed for the whole month it took to arrive. Not a good experience.”
“My order arrived late and when it finally arrive it was kind of cheap looking. It was just a flat piece of plastic cut out in the shape of the design. They did offer a 10% refund, and when I said “No Thank You” they kept offering me bigger refunds until they finally offered a50% refund. I said no because I couldn’t use a Christmas gift that showed up after Christmas.
At least they were very polite.”
“If I could give 0 stars I would. At first, I was amazed at how good the purse looked, it was exactly what I ordered, however.... After less than a month it was already tearing and showing signs of poor craftsmenship. I wrote to them almost a week ago about it and still haven't received a response. I would advise against this company as it's not worth the cost at all”
“My sister’s family loved the National Park map. It is so well made and the details were beautifully done. They are looking forward to adding trees as they visit new places in the years to come.”
“Love the final product. It’s beautiful and well made.
I was disappointed in shipping time and the lack of communication regarding when it would arrive. It was a Christmas gift, and ordered with the understanding (I checked shipping time before ordering) that it would arrive prior to the holiday. I understand that’s a busy time of year, but would have loved an update when it became apparent that it would not be shipped out in time.”
“I never received this order!! I sent an email on Jan. 3, 2025 and still have not heard anything other than “it’s being worked on” nor have I received my item! 😡😡😡”
“Product arrived coming apart/damaged. Not enough glue was applied to secure wood components and keep the parts sandwiched together. Reassemble at my home.”
“This has been a series of empty promises. After placing my order on the 15th of November, a few misleading status update emails, it wasn't after directly contacting CustomFam that I finally received a clarification to the emails and the actual ship date (email sent 11/21/2024, but the actual ship date was 11/27/2024). In the end, I was notified that my original order had been lost in transit (on 23 December, now over 1 month past the original order date), with a note that they would ship via express shipping "to ensure the fastest possible deliver" of the re-order and also promised a 10% refund, told it had been successfully processed, but have yet to see it appear on my statement (it is now 1/24/2025). Eventually I received my order on 12/31/2024, shipped via standard shipping. My recommendation is to spend your money elsewhere and you'll probably get your order with similar or better quality but in a much more timely fashion.”
“I was not happy at all with the quality of the my ornaments. I messaged & sent several messages to please refund or send them back & nobody will helped. I’ve only got several emails to send a review. I didn’t want to & wait until someone would make it right but I can’t get any responses….”
“Beautifully executed personalized map of the National Parks. My grandchildren were excited to place the little trees in the parks we’ve already visited and are talking about the ones they want to see next!”
“The item arrived as described and in a good amount of time. It was well received by the gift recipient, and will be cherished for many years. I am happy with my purchase.”
“The Eras Tour ticket ornament I ordered with the surprise songs was absolutely perfect. It’s so special and was very creative. Also, the post office had trouble delivering it and sent it back to the shipper and they got it back to us overnight basically so was very grateful for their customer service.”
“I ordered the National Park map as a family Christmas gift on December 9, 2024. The map was finally delivered on January 3, 2025 and met my expectations. The shipping information was never updated and I was unable to track the package. Customer service was slow to respond and did not provide any viable information. There is no phone number provided for contacting the company. As long as you have no expectations of delivery or trackability of the shipment you may want to give it a shot.”
