Cutter and Squidge Reviews

Name: Cutter and Squidge
Address: 2 amalgamated Drive, London, London
Rating: 4.61

4.6 Rating 19,723 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,723 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Cutter and Squidge 5 star review on 27th September 2026

1967

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m a happy customer. First time ordering. I’m actually ordering from Hong Kong to be sent to my partner who lives in London, for his birthday. It’s really a surprise for him. He’s very pleased with the quality of the cakes. For sure will order again. 😊 The only thing that I feel can be improved is the tracking, as I only receive the e-mail notification the next day, after the cake has been delivered.”

Cutter and Squidge 5 star review on 8th December 2023

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Posted 2 years ago

“The cake was inedible, it tasted like a sweetened block of butter, absolutely sickening. The whole thing went in the bin. We had to pause the birthday party and go and get a new cake last minute.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 2 years ago

“Perfect treat to cheer up my daughter. Great products and delivery.”

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Posted 2 years ago

“Excellent excellent customer service when I realised very late that delivery was going to the wrong address!”

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Posted 2 years ago

“Fantastic customer service arrived on time! They were a gift for my chocoholic daughter who said they are the best brownies she has ever had, and I must admit they were delicious. We will definitely be ordering again.”

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Posted 2 years ago

“Purchased this for a gift to send a friend. She loved them! Cutter and Squidge are always a reliable and tasty treat.”

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Posted 2 years ago

“Absolutely brillant customer service and lovely products. Would definitely use them again, couldn't have been more helpful.”

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Posted 2 years ago

“Lovely cakes! Filling and decorating”

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Posted 2 years ago

“Great company to deal with, ordering is simple, the cake arrived on time and looked exactly as shown on the website.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 2 years ago

“Amazing cakes and fab delivery service!”

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Posted 2 years ago

“Cutter and Squidge make the best cakes. Delicious and moist with bags of flavour. We have worked through most options and they’re all phenomenal. We love them!”

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Posted 2 years ago

“Never got to do this. Messed around with vague answers for 2 years about when it might happen. I appreciate that it was covid, but they kept saying it would happen soon and never did. Then once it did open we were never able to book at a suitable time as slots were so limited. Initially told we couldn’t get a refund but finally this was granted. Like the cakes, but the lack of clear answers has really tainted my view of them”

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Posted 2 years ago

“Cake was delicious - but a shame that none of the white chocolate balls were filled with lemon as described in the blurb. An error I assume. Also was sent rose gold candles despite ordering gold, with no message of explanation so must assume an error. So a bit lacking on the attention to detail.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.

Posted 2 years ago

“Service is good Cake is tastless”

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Posted 2 years ago

“I bought this for my sons birthday and was lucky enough to share a couple of the cakes. They were delicious and fresh. I booked them to be delivered on my sons birthday and they were delivered on the morning of the correct day. The only negative I have is that they were quite small cakes for the price which, after you’ve eaten one, left you wanting more 😂. However, they tasted that good I will be ordering again. Much better than a plain old birthday card.”

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Posted 2 years ago

“It was yummy but not the best cake I’ve had, the blueberry flavour wasn’t strong enough in my opinion. Though very good for a healthier alternative. Purchase was easy and delivery was on time. Overall good experience.”

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Posted 2 years ago

“Delicious!”

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Posted 2 years ago

“I haven't bought anything recently after the delivery issues last new. Computer systems are clearly a problem as well as delivery”

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Posted 2 years ago

“Amazing service, on-time, delivery, excellent customer service or support team, highly recommended”

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Posted 2 years ago

“The cake from Cutter & Squidge was divine and my family loved it. The ordering and delivery process was easy. However ,I did struggle to get guidance from the customer services team. I had a dilemma in needing to get the cake delivered for a specific time and when I went through the options with the customer services rep, I was told if the times aren't suitable then maybe I should look to order my cake from a different place! I'm glad I stuck with C&S in the end :)”

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Posted 2 years ago

Cutter and Squidge is rated 4.6 based on 19,723 reviews