Cycology Clothing Reviews

Name: Cycology Clothing
Rating: 3.18

3.2 Rating 117 Reviews

53 %

of reviewers recommend Cycology Clothing

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Metrics

3.2

Based on 117 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

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Cycology Clothing 1 star review on 14th November 2024

Cycology Clothing 1 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had heard alot of good things about this brand but was late to the party. Really impressive range. Designs are totally original and never expected the quality to be to such a high standard. Service was first class also and their customer support were very helpful”

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Posted 4 years ago

“Shocking customer service. Will never use them again. Sent things back to get bigger sizes. They say things are stained but we never tried them on so how can they be stained. We just want our tops back. They need to get this right if they want return customers.”

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Posted 4 years ago

“Some of the best customer service that I have experienced! When my package didn’t arrive on time I contacted the shipping company and they said there was a problem with the package and they would not be delivering it and to follow up with Cycology. I thought it was going to be a nightmare getting one of the companies to replace the item. But I reached out to Cycology and within hours they had responded and sent a replacement and said they would follow up with the shipping company. The replacement arrived on time and fit perfectly. I will definitely be a repeat customer!”

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Posted 4 years ago

“I bought a Rather be Riding XL woman’s. Shrunk and lost its colour.it was washed on a cycle and hung in shade. It shortened as well.1st February I purchased it and disappointed with this product! Can’t ring anyone and email address is not right.”

Helpful Report

Posted 4 years ago

“order handling and delivery perfect, size perfect, design perfect. I love my "See me"-Jersey Bikeshirt. Delivery from UK to Germany within 10 days was ok.”

Cycology Clothing 5 star review on 16th February 2021

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Posted 4 years ago

“Products from Cycology are quite nice but beware if you have to return an item. I returned an item just after Christmas using Royal Mail's trackable service and the instructions and address given on the website. The tracking number showed it was delivered but Cycology denied receiving the item and I was given no refund. This took nearly 1.5 months to resolve due to them taking a long time to reply to my emails. I also sent a message on facebook and apparently I should have taken a photo of the package and had it returned to me so I could pay for return postage again! Same FB representative then blocked me from replying to his/her message. They did offer me a credit to use on the site but to be honest the value hardly covers the cost of postage. Shocking customer service - their attitude is rude and puts all blame on the customer. Having read other reviews, it appears I'm not the only customer to have suffered in this way. Luckily the item was not high value but I did pay for the return postage and I am much more upset by the poor attitude and service I received.”

Helpful Report

Posted 4 years ago

“I ordered a paid for $120.00 for a bib on 12/09. I have not received it to date. I have sent sesveral emails to the company, and received zero response. As a professional with over 25 years of customer service experience, I find it unacceptable to not respond to a paying customer with follow up actions or resolution.”

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Posted 4 years ago

“I receive my 1st order from Cycology but they sent the wrong size. I have emailed the company twice but they haven't responded. I do expect a company to have better customer service when there is a problem.”

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Posted 4 years ago

“Just got my new "see me" cycling shorts...they are the most comfortable, well made shorts ever!!! just wanted to thank you...all the products I've purchased from you are outstanding....”

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Posted 4 years ago

“I just received my day of the living jersey! The best jersey I ever put on, I’m a tall, lankey guy and the large long sleeve fits like a dream ! Can’t wait till I come up with some cash and get the matching bib shorts. Thank you and cycology will be the only brand I wear in a matter of 2 years until all my other stuff is subbed out 😂 Kevin”

Helpful Report

Posted 4 years ago

“I absolutely love the items in my order. Everything I've ever gotten from Cycology has become my favourite, and that comes after 20+ years of racing and riding experience and I've had a lot of quality gear. I need to try your bibs next, but I keep filling my cart with irresistible jerseys! You have a fan!”

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Posted 4 years ago

“Just purchased my Cycology cycling jersey about a month ago and LOVE it - really good fit. The range of accessories is also really big with heaps of different designs. Great customer service too”

Helpful Report

Posted 4 years ago

“Unfortunately ordered an incorrect size so had to return for a refund I used the returns form on the company website, I had a notification that the item had been signed for but it now appears that they had moved business premises. I have been in touch with customer services which was no help whatsoever they insinuated that it was my mistake and said they moved in March which meant their returns form was wrong I ordered my item in July so where could I have got the address from I'm not just making up the address, terrible service and now just ignoring emails.”

Helpful Report

Posted 4 years ago

“First time customer. Product amazing in quality and design. Really original stuff. Service great, very helpful with sizing suggestions. Highly recommend these guys.”

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Posted 4 years ago

“I had bought a few items from Cycology recently and I love the products. One item had a small sewing defect and I sent them a message. Within an hour they asked for a picture. After I sent it they immediately refunded my purchase! Top notch customer service in my book. Thanks Deb!”

Cycology Clothing 5 star review on 23rd July 2020

Helpful Report

Posted 4 years ago

“I ordered my first piece, a Frida design women's jersey, and just love your stuff. I'm a petite cyclist, and it's hard to find cool (not boring) designs that flatter my figure. I just ordered more, and my fella will, too. Glad we found a ya!”

Helpful Report

Posted 4 years ago

“Ordered a T shirt on 17 June, still no sign of it on 22 July. I never received notification that it had been posted so I assume it wasn't. I have emailed them multiple times to ask for a refund, but with no success. No concern for customers at all.”

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Posted 4 years ago

“I just wanted to thank you again Cycology for helping me out with our large order. Our group rode our 100 mile challenge last Thursday and everyone loved the look, feel and performance of the Cycology shirts. One of their favorite things (besides the design) was the bottom of the sleeves. It stays put without making a ridge on the arm because of a lack of a hem. The socks were a huge hit and one of our team members even ran a trail ultra-marathon in them as they were so comfortable!”

Helpful Report

Posted 4 years ago

“Received my jerseys a couple of weeks ago. What can I say. Brilliant product. Keeping you just right temperature wise. Wicking is great, nice dry ride. Will be buying more. Just don't tell my Bank Manager. 🙄”

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Posted 4 years ago

“I wore the Boho jersey for the first time on a ride this past Sunday. I received two "I love your jersey shout outs" on the trail and one woman approached me after my ride to ask where I bought my jersey. I own a fair number of workout gear pieces (gym, riding, etc.) and this is the first time I've had so many people comment. Your jersey designs are fabulous, colorful, unique and stylist and I hope to add a few more to my collection in the coming months. Great product and personal customer service equals a winning combination. I am a happy customer and will be promoting your product to all my friends.”

Helpful Report

Posted 4 years ago

Cycology Clothing is rated 3.2 based on 117 reviews