Cycology Clothing Reviews

Name: Cycology Clothing
Rating: 3.18

3.2 Rating 117 Reviews

53 %

of reviewers recommend Cycology Clothing

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Metrics

3.2

Based on 117 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

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Cycology Clothing 1 star review on 14th November 2024

Cycology Clothing 1 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor product and arrogant customer support. Dye from cycle bib short leaked over my clothes. Despite sending photographic evidence to them at their request, they implied I was wrong and this couldn’t happen as they had done rigorous testing. They also suggested wearing a g- string - which I felt was inappropriate to someone who is nearly 60. I expect to be able to wear whatever underwear I damn well like when I go for a ride and not have it dictated by the dubious quality of my cycling shorts No offer of refund or reimbursement. Will not buy from them again”

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Posted 1 year ago

“You all are awesome! Best customer service ever. You have earned a loyal customer. Not to mention the Horizon jersey is incredible and comfortable!”

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Posted 1 year ago

“You have customer service and you have Cycology. Wow, so positively surprised by the way they took care of this! Many thanks for this great service!”

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Posted 1 year ago

“This company has the worst customer service I've ever encountered. I brought a pair of bib shorts using their sizing guide. They fit fine until I am actually on my bike where the back panel stretches thinly and looks like I've had them for 5 years. After one short ride the inside legs wore, I've never had this with any other pair of cycling shorts. It was suggested it was rubbing on something (not sure if this lot are actually cyclists but you generally sit on a saddle). The suggestion was to buy a battery operated pill and fuzz remover! The fact it has worn into the fabric has been ignored and they wont remedy this or communicate at all. It appears Cycology are happy that this is a 'quality' product. Looking at the other reviews on here the poor customer service and garment quality seems to be a reoccurring theme. Don't waste your money with this lot, it's cheap and as I've found out doesn't last longer than one ride.”

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Posted 1 year ago

“Cool clothing at a sharp price”

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Posted 2 years ago

“Really beautiful designs. Quality amazing for the price and the service was very helpful.”

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Posted 2 years ago

“Thank you guys. Me and my girlfriend, we love your gear soooo much ! Original and very good quality fabric and well made too :) Real pleasure to wear it, it feel so nice on body. Your products are making life better and more colourful. Your designs is something very original and cool in every way. ☯️👍💕”

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Posted 2 years ago

“I love all my Cycology Jerseys. They are well made with beautiful fabrics, fit nicely and have awesome colourful designs. You can also get multi layers in the same designs. I feel great when I go out in them. The Secret Garden design is gorgeous and I have all the matching accessories. It is my favourite kit. Thanks Cycology.”

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Posted 2 years ago

“I ordered a pair of women’s bike pants/shorts and they were a good fit. However, after having used them for only 6 months, the padding has become all scrunched up between the legs and I cannot use them any longer. I have followed the washing guide (30 degrees) and only line-dried them. The response I got when I asked for e new pair or money back was that this never happens to their products and they won’t refund me. They said I should have hand washed them (there are no instructions saying I have to hand wash them and who hand washed their cycle clothes every day?!) I could have 20% off on another pair, that was their offer. There’s no way I will spend more money on yet another pair from this brand. Extremely disappointed customer.”

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Posted 2 years ago

“they use a very bad shipping company my order still didn't received after 15 days from Us to Canada. they also charged $73”

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Posted 2 years ago

“I was a happy customer untill I sent 2 oversized items back. Never had a refund nor even a response. After this breach of trust/swindle no more Cycology for me.”

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Posted 2 years ago

“Hello to whoever is the brilliant designer of your cycling clothes Cycology , I am happily awaiting now my 3rd delivery, the outstanding colours and how comfortable they are to wear is amazing…everything you do is sensational. My favourite colour is Blue.”

Cycology Clothing 5 star review on 13th February 2023

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Posted 2 years ago

“The quality of the goods themselves are high and delivery times are good. However, you have to pay for returns yourself so it cost me €18 to send a top back that didn't fit. This is way to high a risk for me (20% of the overall cost of the shirt!). I would love to order some other items but not with that return policy”

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Posted 2 years ago

“Your gear rocks Cycology! I love my 8 Days gravel shirt so much I'm getting another one. It is just the ticket for my bike-packing trips. So light and breathable, yet surprisingly warm for its weight. As soon as the temp is above around 14-15 degrees it is all I wear. And...it dries in a heartbeat after being washed. I love the bright colours - makes me visible and I've had so many people tell me that they love reading the words; it brightens their day. Thanks so much for making cool stuff.”

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Posted 2 years ago

“Terrible customer service to the point they have blocked me on social media!! Their delivery terms and conditions are not legal and they have not took any notice of my consumer rights.. I never received a parcel they had Royal Mail deliver and they think it’s my place to claim and they will not replace or refund. They are ignoring e mails”

Cycology Clothing 1 star review on 8th December 2022

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Posted 2 years ago

“Cycology just want to say thanks for making cycling gear that has been my inspiration and determination ♥️🌸♥️ The Frida cycling kit, the artwork....colours.....it's great Love you guys”

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Posted 2 years ago

“Great customer service and very helpful with advice and garment measurements that helped me chose the correct size cycling jersey. It arrived today and the jersey fits perfectly . The beautiful colours and design are amazing and I can’t wait to show all my cycling friends. Thanks Cycology”

Cycology Clothing 5 star review on 7th October 2022

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Posted 2 years ago

“My order arrived damaged by some sort of oil, it had happened in the postal system. Cytology told me to wash it and hope for the best as Royal Mail will not compensate them if it doesn’t show up in a photo, well being black fabric it doesn’t. Their customer service isn’t interested and are not happy that I questioned their response. Very poor customer service and I feel like they dislike the customer questioning them. I will never purchase from them again. My advice is to avoid, because when things go wrong they don’t want to know.”

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Posted 2 years ago

“Cycology we're just a little bit blown away by the design and quality of your products - our thanks for creating something so functional yet so creative and vibrant.”

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Posted 2 years ago

“To all the team at Cycology .... Expressions of gratitude for the fabulous service, selections, “extras” and totally amazing packaging, very special In these economic tough times. Also the parcel carrier did a totally first class process of ensuring on time and tracking. Congratulations on such a fabulous supply chain and inspirational experience as a buyer. So proud to show case your specialized art work of such high quality. Feeling very honoured to be part of the “ Cycology World Wide Family “”

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Posted 2 years ago

Cycology Clothing is rated 3.2 based on 117 reviews