Cycology Clothing Reviews

Name: Cycology Clothing
Rating: 3.09

3.1 Rating 122 Reviews

51 %

of reviewers recommend Cycology Clothing

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Metrics

3.1

Based on 122 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

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Cycology Clothing 1 star review on 14th November 2024

Cycology Clothing 1 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“-----------------DO NOT SHOP HERE --------------- I had ordered bib shorts form here, wore them 5 times. Got in contact with them to ask for a refund and they immediately told me it was something I had done. They refused to accept blame and would not do anything to rectify the situation. My partner and I wont be shopping here anymore and I do not recommend that you do. Because in the event something goes wrong, THEY WILL NOT RECTIFY IT - you have been warned.”

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Posted 1 year ago

“I love, love ,love my new Kitty Jersey. The colours and design and the fit is amazing. Thanks for all the help with sizing , very patient customer support team.”

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Posted 1 year ago

“Exchange policy unacceptable. Needed several items (received as gifts from wife) exchanged for appropriate size. Was required to pay postage for returned items, which would be refunded, then pay postage again for reordered items in correct size. Told cycology I would cut my losses & not be paying a third lot of postage for replacement items. Ultimately $50 out of pocket due two lots of postage & nothing to show for it... Not how majority of (successful) online retailers manage exchange transactions. Sadly, being both an avid cyclist & supporter of Australian businesses, I won't conduct any return business with cycology, nor recommend that others do so.”

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Posted 2 years ago

“WARNING: DON'T ORDER FROM THIS COMPANY. ORDERED ITEMS RECEIVED TRACKING INFO AND THEN NOTHING. ONLY METHOD OF CONTACT IS EMAIL. CONTACTED 3 TIMES ABOUT LACK OF PROGRESS SHOWN ON TRACKING. THE COMPANY NEVER OFFERED TO OVERNIGHT THE ITEMS EVEN AFTER THEY FINALLY TOOK A MINUTE TO DISCOVER THE SHIPPING AGENT NEVER SCANNED THE ITEMS. I FINALLY HAD TO DISPUTE THE CHARGES WITH MY CREDIT CARD COMPANY. HORRIBLE CUSTOMER EXPERIENCE. POSSIBLE SCAM.”

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Posted 2 years ago

“To make a return, you have to have the original packaging!! And they still deduct $10.00 !! not just tags , but packaging!! who keeps all of the original packaging??”

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Posted 2 years ago

“Poor product and arrogant customer support. Dye from cycle bib short leaked over my clothes. Despite sending photographic evidence to them at their request, they implied I was wrong and this couldn’t happen as they had done rigorous testing. They also suggested wearing a g- string - which I felt was inappropriate to someone who is nearly 60. I expect to be able to wear whatever underwear I damn well like when I go for a ride and not have it dictated by the dubious quality of my cycling shorts No offer of refund or reimbursement. Will not buy from them again”

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Posted 2 years ago

“You all are awesome! Best customer service ever. You have earned a loyal customer. Not to mention the Horizon jersey is incredible and comfortable!”

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Posted 2 years ago

“You have customer service and you have Cycology. Wow, so positively surprised by the way they took care of this! Many thanks for this great service!”

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Posted 2 years ago

“This company has the worst customer service I've ever encountered. I brought a pair of bib shorts using their sizing guide. They fit fine until I am actually on my bike where the back panel stretches thinly and looks like I've had them for 5 years. After one short ride the inside legs wore, I've never had this with any other pair of cycling shorts. It was suggested it was rubbing on something (not sure if this lot are actually cyclists but you generally sit on a saddle). The suggestion was to buy a battery operated pill and fuzz remover! The fact it has worn into the fabric has been ignored and they wont remedy this or communicate at all. It appears Cycology are happy that this is a 'quality' product. Looking at the other reviews on here the poor customer service and garment quality seems to be a reoccurring theme. Don't waste your money with this lot, it's cheap and as I've found out doesn't last longer than one ride.”

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Posted 2 years ago

“Cool clothing at a sharp price”

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Posted 2 years ago

“Really beautiful designs. Quality amazing for the price and the service was very helpful.”

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Posted 2 years ago

“Thank you guys. Me and my girlfriend, we love your gear soooo much ! Original and very good quality fabric and well made too :) Real pleasure to wear it, it feel so nice on body. Your products are making life better and more colourful. Your designs is something very original and cool in every way. ☯️👍💕”

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Posted 2 years ago

“I love all my Cycology Jerseys. They are well made with beautiful fabrics, fit nicely and have awesome colourful designs. You can also get multi layers in the same designs. I feel great when I go out in them. The Secret Garden design is gorgeous and I have all the matching accessories. It is my favourite kit. Thanks Cycology.”

Helpful Report

Posted 2 years ago

“I ordered a pair of women’s bike pants/shorts and they were a good fit. However, after having used them for only 6 months, the padding has become all scrunched up between the legs and I cannot use them any longer. I have followed the washing guide (30 degrees) and only line-dried them. The response I got when I asked for e new pair or money back was that this never happens to their products and they won’t refund me. They said I should have hand washed them (there are no instructions saying I have to hand wash them and who hand washed their cycle clothes every day?!) I could have 20% off on another pair, that was their offer. There’s no way I will spend more money on yet another pair from this brand. Extremely disappointed customer.”

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Posted 2 years ago

“they use a very bad shipping company my order still didn't received after 15 days from Us to Canada. they also charged $73”

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Posted 2 years ago

“I was a happy customer untill I sent 2 oversized items back. Never had a refund nor even a response. After this breach of trust/swindle no more Cycology for me.”

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Posted 2 years ago

“Hello to whoever is the brilliant designer of your cycling clothes Cycology , I am happily awaiting now my 3rd delivery, the outstanding colours and how comfortable they are to wear is amazing…everything you do is sensational. My favourite colour is Blue.”

Cycology Clothing 5 star review on 13th February 2023

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Posted 2 years ago

“The quality of the goods themselves are high and delivery times are good. However, you have to pay for returns yourself so it cost me €18 to send a top back that didn't fit. This is way to high a risk for me (20% of the overall cost of the shirt!). I would love to order some other items but not with that return policy”

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Posted 2 years ago

“Your gear rocks Cycology! I love my 8 Days gravel shirt so much I'm getting another one. It is just the ticket for my bike-packing trips. So light and breathable, yet surprisingly warm for its weight. As soon as the temp is above around 14-15 degrees it is all I wear. And...it dries in a heartbeat after being washed. I love the bright colours - makes me visible and I've had so many people tell me that they love reading the words; it brightens their day. Thanks so much for making cool stuff.”

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Posted 2 years ago

“Terrible customer service to the point they have blocked me on social media!! Their delivery terms and conditions are not legal and they have not took any notice of my consumer rights.. I never received a parcel they had Royal Mail deliver and they think it’s my place to claim and they will not replace or refund. They are ignoring e mails”

Cycology Clothing 1 star review on 8th December 2022

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Posted 3 years ago

Cycology Clothing is rated 3.1 based on 122 reviews