DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.46

4.5 Rating 570 Reviews

86 %

of reviewers recommend DLaguna

4.5

Based on 570 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

DLaguna 5 star review on 25th August 2023

Anonymous

Elisa L

Freddy R

DLaguna 5 star review on 11th April 2023

Tenyu B

DLaguna 5 star review on 10th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My only complaint is I ordered 30 lights and received 29.”

Helpful Report

Posted 3 years ago

“Our purchase was exactly as expected. The delivery process took approximately 4 weeks which was a little longer than expected but when it arrived it was packaged very well. The mirror itself was very easy to install. It looks great and provides a lot of light. Only 4 stars because we had to inquire twice about status of order. Would purchase again through DLaguna.”

DLaguna 4 star review on 1st November 2020

Helpful Report

Posted 3 years ago

“Very nice product. Ordering was easy but seen to take over a week to process. I believe from order day to delivery was two weeks.”

Helpful Report

Posted 3 years ago

“Very nice product. Ordering was easy but seen to take over a week to process. I believe from order day to delivery was two weeks.”

Helpful Report

Posted 3 years ago

“Helpful staff, quick delivery, so far we are pleased with our purchase”

Helpful Report

Posted 3 years ago

“Everything was good except the shipping take more time than schedule and the supplier took there time to process the shipment”

Helpful Report

Posted 3 years ago

“I would have given 5 stars but the item pictured online was not the same as the one I received due to a glitch on their website so I received the wrong light fixture. I called and spoke to Abbey in sales. The customer service I received was exceptional. She promptly emailed a return label and shipped out the correct fixture. I am very happy with my waterproof pond light and the terrific service I received.”

Helpful Report

Posted 3 years ago

“Adorable single person umbrella for the beach- not very tall but covers the chair well. Easy to carry - very light.”

Helpful Report

Posted 3 years ago

“Good service”

Helpful Report

Posted 3 years ago

“Initially I thought it was made in California so I waited to order it. Found it was shipped from N.J. and took over a week to get it here in Calif. and almost missed my project dead line! So be aware and hopefully they will show where the unit is shipped from! Customer service was good tho.”

Helpful Report

Posted 3 years ago

“I had to help FedEx to get the 150 lb. mirror package into my front door of my house. That was a little trying!”

Helpful Report

Posted 3 years ago

“We are satisfied with our purchase. Light was different than I imagined but it works.”

Helpful Report

Posted 3 years ago

“Ordered some path lights, had an issue with receiving wrong parts with them but customer service was responsive and they corrected the problem fairly quickly, they even sent the new parts next day. As a business owner myself it's super important how a company handles situations when something goes wrong, that's when you know they care.. Would buy from again for sure.. sometimes things happen.”

Helpful Report

Posted 3 years ago

“did”

Helpful Report

Posted 3 years ago

“I received the product. It was excellently packaged. There was a delay in ordering which is to be expected with Covid19 I will order again in the future.”

Helpful Report

Posted 3 years ago

“We had the arms of our chair replaced. The replacement arms look great. The only reason for 4stars is that it took 5 months instead of the max three months I was told it would take to receive them”

Helpful Report

Posted 4 years ago

“Very nice, but I had to rebuild it to take a standard LED bulb. Wish this had been clear before I purchased it.”

Helpful Report

Posted 4 years ago

“I love the product—it’s perfect! Customer service was helpful but I wished they had contacted me when they found out the mirror was going to be not stock for two months longer than expected. Instead, I had to contact them, twice, and almost cancelled my order. Ultimately, they were on top of things once they had a firm delivery date. This is the reason I’m giving 4 stars not 5. I would order from them again but would hope for better communication from them.”

Helpful Report

Posted 4 years ago

“The light at its brightest isn’t as bright as I thought it be”

Helpful Report

Posted 4 years ago

“The mirrors are fine. The lighted part works very well. However, the control buttons and the clock are "TOO BRIGHT!" There doesn't seem to be any way to reduce the intensity. Also, since there are two mirrors mounted next to each other, an optional switch to turn the clock off would be helpful. I'm still waiting to hear from DLaguna concerning the brightness of the clock.”

Helpful Report

Posted 4 years ago

DLaguna is rated 4.5 based on 570 reviews