DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.46

4.5 Rating 569 Reviews

86 %

of reviewers recommend DLaguna

4.5

Based on 569 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

DLaguna 5 star review on 25th August 2023

Anonymous

Elisa L

Freddy R

DLaguna 5 star review on 11th April 2023

Tenyu B

DLaguna 5 star review on 10th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we have not received the mirror as yet. Customer service was contacted last week and they were going to tell us monday when delivery was. maybe you could check on the delivery date for us and then we can review at that time.”

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Posted 2 years ago

“Product packed poorly. Box arrived falling apart, no way to know if parts where missing. Product is very heavy need better packaging.”

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Posted 2 years ago

Hi Look we are very sorry for what happened but your beef is with the shipping company not with us, if you item is damaged or incomplete in anyway please let us know we will take the claim and fix your problem

Posted 2 years ago

“Ordered item was shipped with 2 months delay. When delivered on heavy rain day, no notification was sent, delivery person never even ring the bell. Item was soaked through. Dlaguna referred us to manufacturer. Were not involved in solving an issue”

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Posted 2 years ago

Hi Igor look it is not in our power how Federal Express delivers its packages, and yes you were notified that the item was going to be shipped and we did help you to make sure your item were funtional and good condition and we have the correspondence to back this up. This really hurts our company we people make on founded negative reviews.

Posted 2 years ago

“Service was very helpful till I received the light. Impossible to get bulb in. Felt like it was cracking if I pushed any further. Sent email. Never had a response. Had an electrician doing work at my house, he tried and could not insert. Said if pushed any harder bulb is cracking. Told him to try and it cracked. Unless I get a response will tell credit card company will not pay. thanks”

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Posted 2 years ago

“I ordered a beautiful lamp from DLaguna. They carry a great selection of lighting. Unfortunately there have been shipping issues from their side and the lamp was delivered to the wrong place. I am waiting for DLaguna to remedy this situation.”

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Posted 3 years ago

“The mirror is beautiful but I had to plead and threaten to get the company to deliver it. I got a different excuse every time I called. Then they said it had shipped when it had not. I would not do business with them again.”

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Posted 3 years ago

“It is 9 October and I have not received the 9 step lights I ordered several weeks ago!”

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Posted 3 years ago

“Not well marked that it's only 12 volts and won't work with regular 110.”

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Posted 4 years ago

“Took 20 minutes to pick out items, got to checkout and it wouldn't allow me to . Had to call company direct. Told her the problem and she said another customer told her the samething !!!”

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Posted 4 years ago

“Light covers did not fit and we had to pay a 30% exorbitant restocking fee.”

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Posted 4 years ago

“Mirror was 1 month late and then delivery took 3 weeks beyond that. DLaguna answered phone when I called but was repeatedly wrong about estimates on when mirror would be ready. This was a huge hassle to my project and added large costs from my contractor.”

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Posted 4 years ago

Hi Jacob, Thank you for providing feedback and letting us know about your experience with us. I apologize for the numerous delays you experienced in receiving your mirror, I know that it is not only frustrating but also can incur unexpected costs when working on a deadline. We try our best to avoid these kinds of delays, however, unfortunately, they do happen occasionally and are usually out of our control. We also pride ourselves on providing the most accurate, up-to-date information possible, and I regret that we missed the mark. Our team was provided inaccurate delivery information from both the manufacturer and the shipping company, but we are working to address the issue with them and hope to do better next time. If there is anything we can do for you, please do not hesitate to contact me directly. Carolina Amuchastegui, COO Carolina@dlaguna.com

Posted 4 years ago

“I purchased 2 mirrors that happened to come with clocks.one didn’t work. Have been promised a replacement mirror but to this date, 6 months , no new mirror. Have called and spoken to reps but still no mirror. No customer satisfaction. Sadly....because the mirror that is functioning is great!”

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Posted 4 years ago

“Sorry, but I am disappointed with this speaker. For the price, the quality of sound isn’t great. It does look nice. The best part is the German guy voice that says “your device is connected”.”

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Posted 4 years ago

Hi there Robert, Thank you for your review. I am glad to hear that you like the look of the speaker, however I regret that you are disappointed in the quality of sound. We have passed your review onto the manufacturer to see how we can improve the product in the future. If there is anything we can do for you at this point, please don't hesitate to reach out to me directly. Kindly, Abbey King, Director of Sales abbey@dlaguna.com

Posted 4 years ago

“Was not the way as described in the description. The one corner was broken and unable to return it once I finally opened it. Customer service is horrible they dont respond when they say they will. I have been waiting a month for a call back about ordering a 2nd mirror.”

Helpful Report

Posted 4 years ago

Hi there! Thank you for providing feedback and letting us know about this issue. I have reviewed our internal system and we don't have any records regarding your request for a replacement. It is possible that you had contacted the manufacturer directly as opposed to our in-house customer service team, but regardless, I apologize for the lack of attention to this matter. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business and our partners. Please contact me directly by email or phone and I will personally see to it that we get this resolved for you as quickly as possible. Abbey King, Director of Sales abbey@dlaguna.com (949) 381-5333

Posted 4 years ago

“This mirror was not packaged properly and it was in a box with no bubble wrap. As a result, it came in broken pieces.”

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Posted 4 years ago

Hi Mahyad, Thank you for letting us know about this issue. I apologize that your mirror arrived damaged, I know how frustrating that is. I will pass your feedback about the way the mirror was packaged on to our shipping department to avoid this problem in the future. A replacement will be shipped to you as soon as your claim has been processed and we will ensure that it is well packaged. Please feel free to contact me personally via email or phone, and I would be happy to continue to discuss the issue at your earliest convenience. Carolina Amuchasetgui, COO carolina@dlaguna.com (949) 381-5333

Posted 4 years ago

“There were significant shipping delays with my item, which is understandable. It does happen. However the customer service was not great. It was impossible to get a hold of someone, and when I did no one responded when they said they would. They would say will get back to you by the end of the day and wouldn’t. Even if you haven’t heard back from the manufacturer, it seems like you could respond and say we don’t know yet. Just not a great first experience.”

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Posted 4 years ago

Hi Sally, Thank you for letting us know know about this. We set a high standard for ourselves, and I'm so sorry to hear this was not met in your interaction with our customer service team. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We are looking into this issue and hope to resolve it promptly. Please reach me personally via email or phone, and I would be happy to continue to discuss the issue at your earliest convenience. Carolina Amuchasetgui, COO carolina@dlaguna.com (949) 381-5333

Posted 4 years ago

Hi Sally, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We will use your feedback to make us better and to ensure this doesn’t happen again. If you would like to discuss the issue further, please don't hesitate to contact me directly. Best regards, Carolina Amuchastegui, COO carolina@dlaguna.com

Posted 4 years ago

“5 months no replacement 🤨”

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Posted 4 years ago

Hi Leslie, Thank you for letting us know about this issue. I apologize that your mirror arrived damaged, I know how frustrating that is. We have been out of stock of this product since mid-August, but please know that you are at the top of our list to receive a replacement as soon as they come in. It will be shipped to you expedited to hopefully make up for some of the lost time. Please reach me personally via email or phone, and I would be happy to continue to discuss the issue at your earliest convenience. Carolina Amuchasetgui, COO carolina@dlaguna.com (949) 381-5333

Posted 4 years ago

DLaguna is rated 4.5 based on 569 reviews