“Sadly the sizing was way out. I always take 5.5 but the practice dance shoe in that size was way too small. It cost me nearly £5 to return the shoes and I just dare not risk ordering a different size even though I really liked the shoes. It’s costing me far too much I’m afraid.”
Hi Madeleine,
I’m really sorry to hear the 5.5 didn’t fit and that the returns cost you extra. We want you to be happy with your purchase.
We can help with a size exchange or a refund.
Please let us know how you’d prefer to proceed, and we’ll take care of it right away.
Kind regards,
Team Dancewear Central
Hi there,
Thanks for sharing your experience. We’re glad the leotard arrived swiftly, if you need anything else, we’re here to help.
Warm regards,
Team Dancewear Central
“I ordered a pair of size 4 practice dance shoes and they were too small. My usual size is 4. I'm sending them back but I ordered a size 4.5 which arrived the next day and are much better for me. I spoke twice to someone on the phone and both times I was able to get through straight away. Both girls I spoke to were very helpful and polite. I would highly recommend Dancewear Central and wouldn't hesitate to buy from them again.”
Hi Jayne,
Thanks for sharing your experience. We’re really glad the new size 4.5 fits better and that our team was helpful and easy to reach.
If you need anything else, we’re here to help.
Warm regards,
Team Dancewear Central
Hi there,
Thanks for sharing your lovely feedback. We’re thrilled the 9-10 black leotard fits and that you found it amazing value.
If you need anything else, we’re here to help.
Warm regards,
Team Dancewear Central
Hi there,
Thanks for the kind words. We’re really glad you’re happy with the quick delivery and the jazz shoes.
If you need anything else, we’re here to help.
Warm regards,
Team Dancewear Central
Hi Trisha,
Thanks for the fantastic 5/5 rating and kind words. We’re really glad you’re happy with the service and product, as always.
If you need anything else, we’re here to help.
Warm regards,
Team Dancewear Central
Hi Aileen,
Thanks for visiting us and for the kind words. We’re really glad you’re impressed with your first visit.
If you need any help or have questions, we’re here for you.
Warm regards,
Team Dancewear Central
Hi Janet,
Thanks for your kind words. We’re really glad you’re happy with the quick delivery, excellent service, and the quality of the product.
If there’s anything else you need, we’re here to help.
Warm regards,
Team Dancewear Central
“I’m not your regular Dancewear customer (69 year old male) but had to source a Christmas gift for my Ballet mad Granddaughter. Dancewear Central were great. Customer service was first class, good price and speedy delivery. Highly recommended.”
Hi Andrew,
Thanks for the wonderful review. We’re really glad we could help you find the perfect Christmas gift for your Granddaughter, and that you had a great experience with our service, price, and delivery.
If there’s anything else you need, we’re here for you.
Warm regards,
Team Dancewear Central
“Disappointed in my black training ballroom shoes. I’m a regular size 4 & these were so tight, my toes were crinkled up, even wearing a pair of sheer tights.
You would need a size larger. As for the quality I felt they wouldn’t last that long, even with the right fit.
I now have to go to the post office & pay the return postage & wait 30 days for a refund.”
Hi there,
I’m really sorry to hear your shoes didn’t fit. We want you to be happy with your purchase, please rest assured that refunds and exchanges approximately take 5-7 days.
If you’d like, we can arrange a size exchange or help you choose a more suitable fit.
Please let us know how you’d prefer to proceed, and we’ll take care of it right away.
Kind regards,
Team Dancewear Central
Hi John,
Thanks for the great update. We’re really glad the exchange went smoothly and that your daughter is delighted with the delivery.
Warm regards,
Team Dancewear Central
Hi There,
We’re pleased to hear your order arrived promptly, though we’re sorry the sizing wasn’t quite right this time. Our shoes generally fit true to size, so it’s unusual to hear of this issue. That said, we completely understand how important comfort is, and we’re glad you’ve been able to arrange a return for the size that suits you better.
We’ll keep your comments in mind, as they help us ensure our sizing guidance remains accurate. If you need any further assistance with your exchange, please don’t hesitate to let us know - we’ll be happy to help.
Hi John,
Thanks for sharing your feedback. We're sorry the suede sole didn’t feel right and that the fit was tight across your toes. It’s great you were able to return them smoothly.
If you’d like, we can help you find a pair with a more comfortable sole and a roomier toe area, or advise on sizing for similar styles in the future.
Warm regards,
Team Dancewear Central
Hi L,
Thanks for the lovely feedback. We’re thrilled the leotard fits well, is of good quality, and that you’re happy with our service.
Warm regards,
Team Dancewear Central
Hi Jan,
Thanks for the kind words. We’re glad you like the collection and that exchanging to a better-sized pair was easy. If you need any help with future fittings or exchanges, we’re here for you.
Warm regards,
Team Dancewear Central
“Very fast delivery of two pairs,different sizes to try one fitted well not too expensive either as just wanted basic for practice ,as I'm going on a cruise”
Hi Valarie,
Thank you, we’re really glad you were pleased with the fast delivery and that trying two sizes helped you find the right fit.
Warm regards,
Team Dancewear Central
Hi Aimee,
Thank you we're really glad you’re happy with the fast delivery and the quality.
If you need anything else, we’re here to help.
Warm regards,
Team Dancewear Central
Hi Jennifer,
Thank you, we’re really glad you’re pleased with the cat suit and that our customer service helped.
If you need anything else, we’re here to help.
Warm regards,
Team Dancewear Central
Hi there,
Thank you, we’re really glad you love the bag’s colour and quality. Sorry it didn’t include a shoulder strap. If you’d like, we can suggest a suitable alternative.
Warm regards,
Team Dancewear Central
