“Leotard is lovely but mesh to flimsy, ordered 2 sizes as I was unsure. Small fitted perfect was going to keep when I noticed 2 pulls in the front of the mesh. Returned as faulty for refund”
Hi Linzi,
Thank you for sharing your experience. We’re sorry to hear the mesh pulled and that the item didn’t meet your expectations.
If you’ve already returned it, refunds are issued once the item is received and inspected. If you haven’t yet, please use the Returns & Exchanges form included with your parcel (or get in touch and we’ll help start the process). If possible, please include photos of the fault to speed up the inspection.
If you’d like an alternative, we can arrange an exchange for a different size or a different style, subject to availability.
Warm regards,
Team Dancewear Central
Hi there,
Thank you for your wonderful feedback. We’re glad to hear the delivery was very prompt and that it was exactly what you asked for. We look forward to assisting you again soon.
Warm regards,
Team Dancewear Central
Hi there,
Thank you for your wonderful feedback. We’re glad to hear the item arrived promptly and was true to size, and that our size guide is helpful—especially for larger items. We look forward to assisting you again soon.
Warm regards,
Team Dancewear Central
Hi there,
Thank you for your wonderful feedback. We're glad to hear your delivery was very speedy, and we look forward to assisting you again soon.
Warm regards,
Team Dancewear Central
Hi there,
Thank you for your wonderful feedback. We’re glad to hear your delivery was quick, and we look forward to assisting you again soon.
Warm regards,
Team Dancewear Central
“This is the first time I have ordered from Dancewear Central and I was very impressed with the service. I ordered a pair of Fuegos dance shoes. I was over the moon when they arrived just 3 days after ordering. If I ordered them from Fuego's in America they would have taken weeks to arrive. These shoes are so very comfortable and I would highly recommend them especially if you have old knees that need protecting! I have already recommended Dancewear Central to all my line dancing friends. My only disappointment is that there wasn't a very big range but, the ones I wanted were there to I was more than happy.”
Hi Sarah,
Thank you for your wonderful feedback. We’re thrilled to hear you were impressed with the service, that the shoes arrived quickly, and that they’re so comfortable. We’re glad you’ve recommended us to your friends, and we look forward to assisting you again soon.
Warm regards,
Team Dancewear Central
Hi there,
Thank you for your wonderful feedback. We’re delighted to hear you’ve experienced excellent service and quick delivery, and we look forward to assisting you again soon.
Warm regards,
Team Dancewear Central
Hi Susan,
Thank you for taking the time to leave a review. We’re sorry to hear that the shoes weren’t the right fit.
Just to clarify our policy:
We offer free shipping on all exchanges, so if you ever need a different size or style, we’ll send the replacement out at no extra cost.
For returns where a refund is requested instead of an exchange, customers are responsible for the return postage, which is outlined in our returns policy.
We completely understand how frustrating it can be when an item doesn’t fit as expected, and we’re always here to help you find the perfect size. If you’d like assistance or have any questions about fit or sizing in the future, please feel free to reach out.
Kind regards,
Dancewear Central
Hi Ryan,
Thank you for your wonderful feedback. We’re glad to hear your items arrived on time, are reasonably priced, and of good quality, and that our emails have been helpful.
We look forward to assisting you again soon.
Warm regards,
Team Dancewear Central
Hi Teresa,
Thank you for your wonderful feedback. We’re glad to hear you’re happy with your purchase and that the agent was helpful and informative.
We look forward to assisting you again soon.
Warm regards,
Team Dancewear Central
“Bought a pair of Roch Valley Patrick Men's Wide Fit Ballroom Shoes Black (size 11). Just started to break them in and haven't worn them on the dance floor yet, however, delivered in good time and as described on the website. No complaints in terms of website usage, ordering nor delivery.”
Hi there,
Thank you for your wonderful feedback. We’re glad to hear the delivery was timely and as described.
We look forward to helping you again soon.
Warm regards,
Team Dancewear Central
Hi there,
Thank you for your wonderful feedback. We’re glad to hear you are happy with the service.
We look forward to helping you again soon.
Warm regards,
Team Dancewear Central
“I purchased my first pair of dance shoes from Dancewear Central,after trying them on I needed the next size up. I phoned the help line and explained the situation and told me exactly what I needed to do. The shoes were exchanged without any issues. I thoroughly recommend buying from Dancewear Central you won’t be disappointed.”
Hi Stephen,
Thank you for your wonderful feedback. We’re glad the exchange went smoothly and that you’d recommend us.
We look forward to helping you again soon.
Warm regards,
Team Dancewear Central
Hi Karen,
Thank you for your wonderful feedback. We’re thrilled to hear everything was perfect and of good quality.
We look forward to helping you again soon.
Warm regards,
Team Dancewear Central
Hi Claire,
Thank you so much for your wonderful feedback. We’re thrilled to hear you’re happy with our service and the quality.
We look forward to helping you again soon.
Warm regards,
Team Dancewear Central
Hi Monta,
Thank you for your kind words. We’re thrilled you’re happy with the purchase and that it arrived quickly and well packaged.
We look forward to helping you again soon.
Warm regards,
Team Dancewear Central
“An excellent supplier of Dancewear , with affordable prices, exceptional delivery service and returns which are very few always credited immediately . Customer service at its best. Very helpful and all round a first class services”
Hi Anthea,
Thank you so much for your wonderful feedback. We’re thrilled you’re happy with our service, delivery, and returns, and that you found our customer service helpful.
We look forward to helping you again soon.
Warm regards,
Team Dancewear Central
“Very comfortable. I went for a size larger than normal as recommended. Just a shame they don't come in half sizes as a 6.5 would have fit even better.”
Hi Jean,
Thank you for your feedback. We’re glad you find the dancewear comfortable and that the sizing tip helped. We’ll pass along your note about half sizes to the team.
If you need any help in the future, we’re here for you.
Warm regards,
Team Dancewear Central
Hi Hannah,
Thank you for your kind words, we appreciate you flagging the packaging and will pass on the feedback to look into more ecological options.
We look forward to helping you again soon.
Warm regards,
Team Dancewear Central
