“Excellent service. Quick delivery arrived in 2 days with no postage to pay. Had to go up another half size so reordered. Very comfortable and great for linedancing. Would definitely recommend.”
Hi there! Thank you so much for your awesome review! We're thrilled to hear that your order arrived quickly and that you're enjoying your new dancewear for linedancing. Comfort is key, and we're glad you found the right fit. If you have any questions or need assistance in the future, feel free to reach out. Happy dancing! 🕺✨
Hi Lavinia! Thank you for taking the time to share your feedback with us. We're glad to hear that you found the ordering process easy and experienced prompt delivery. However, we're truly sorry to learn that the product didn’t meet your expectations this time.
Your input is valuable, and we will certainly take it into account as we strive for improvement. If you have any further concerns or need assistance, please do reach out to us. We're here to help! Happy dancing! ✨
“This sneakers are amazing! Like your feet are wrapped in clouds. They move on their own. 😀
I would highly recommend them to everyone who loves dancing. Well done Dancewear for bringing them to the UK market.
Just be aware, you may need to order a full size up if you have got wide feet like me.
Unfortunately, my experience with customer service wasn’t as smooth as I wanted it to be for 2 reasons:
1. The size chart is not accurate or clear at all. I already had one pair from the Fuego US website, they have a different conversion to the UK sizes chart, so be aware!
I believe this is something Dancewear can easily rectify or clarify on their website, so this is my feedback regarding sizing - not clear enough.
2. The first pair which arrived was not only the wrong size but also seemed faded in colour and had a different curve on the sole than the US pair I had. I had explained this in an email and was offered a postage refund up to £4. When I returned the pair, unfortunately I forgot to mark it as faulty. So I didn’t get the postage refund. Let’s say it’s my fault but it didn’t leave a nice feeling as I was as very frustrated at that moment, trying to figure out the correct size to order.
I had to call them and finally managed to place my new order thanks to the nice lady on the phone. Because of her, my customer service’s experience wasn’t completely disappointing.
Below you can see a comparison of shoes from different sets (the faded colour on one of them).
Once I got the second pair, I have no further complaints, the colour and size were finally right and the sneakers are amazing!”
Hi there! Thank you so much for your fantastic review! We're thrilled to hear that your order was just what you wanted and arrived quickly. Your satisfaction is our priority, and we appreciate your support. If you have any questions or need further assistance in the future, don’t hesitate to reach out. Keep dancing! 💃✨
Hi there! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our service and found our staff to be polite and helpful. Your kind words motivate us to keep striving for excellence. If you need any assistance in the future, feel free to reach out. Happy dancing! 🌟💃
Hi Donna! Thank you for your wonderful review! We're so glad to hear that you found our postage quick and the item to be of great quality. Your satisfaction is our top priority, and we truly appreciate your feedback! If you need anything else, just let us know. Happy dancing! 🌟💃
Hello,
Thank you for bringing this to our attention. We genuinely apologize for the delay in receiving your order and for the lack of communication regarding its status. We understand how frustrating this can be, and we're truly sorry for any inconvenience it has caused.
Please know that we value your experience and are here to help. If you can contact us directly, we'll do our best to look into your order and provide you with an update as soon as possible. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this issue.
Thank you for understanding, and we hope to make this right for you soon.
Warm regards,
Dancewear Central
Hello Patricia,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've encountered with your shoes not arriving. We understand how frustrating it can be to wait for an order, and we're sorry for any lack of communication on our part.
Please know that your concerns are important to us, and we want to resolve this matter as quickly as possible. If you haven't already done so, we encourage you to contact us directly so we can look into this for you and provide you with an update.
Thank you for your patience and understanding. We are committed to making this right for you.
Best regards,
Dancewear Central
“Amazing shoes, really well made. They do come up a little small but the leather does relax and stretch slightly after using a few times, so would suggest going for a snug fit.”
Hi there! Thank you for your amazing review! We’re thrilled to hear that you’re enjoying your new shoes and appreciate your feedback on the fit. It’s great to know that the leather relaxes with use—definitely a helpful tip for future customers!
Your satisfaction is our top priority, and if you have any questions or need assistance, please don’t hesitate to reach out. Happy dancing! 😊
“I am really pleased with Dancewear Central. Ordering some long Leg Warmers and Roch Valley Leotard couldn't have been easier and the products themselves are excellent allowing complete freedom of movement. Despatch was very quick and they were received quickly.
To summarise, I am very happy with the products and the service!”
Hi Warren! Thank you so much for your wonderful review. We’re delighted to hear that your experience with Dancewear Central was such a positive one! It’s great to know that the ordering process was seamless and that your products are allowing you to move freely while you dance.
We appreciate your kind words about our quick dispatch and delivery as well. Your satisfaction truly means the world to us! If you have any questions in the future or need assistance, please don’t hesitate to reach out. We can't wait to help you with your next order! 😊
Hi Cherry! Thank you for your fantastic 5-star review! We're so pleased to hear that your ballet shoes arrived promptly. Your satisfaction is what drives us, and we can’t wait to have you back for more dancewear in the future!
Warm regards,
Team Dancewear Central
“Ordered a pair of shoes my normal size they came up very small ordered the next size up and they arrived within 2days and my refund was paid within about 8days , very good service .”
Hi Marion! Thank you so much for your fantastic review! We’re thrilled to hear that you received prompt service with your order and that the exchange process went smoothly for you.
It’s great to know that your refund was processed quickly as well. Your satisfaction is our priority, and we appreciate your kind words. If you need any assistance in the future or have more questions, please don’t hesitate to reach out. Happy dancing! 😊
Hi there! Thank you for your fantastic review! We’re so happy to hear that your order arrived the very next day and that you’re pleased with both the product and your overall experience.
Your satisfaction means everything to us! If you need anything in the future or have any questions, please feel free to reach out. Happy dancing! 😊
“Dance Central got me a pair of Fuego low top dance shoes - I talked through what size to order as it is tricky to get the correct size ordering online - the right foot fits the left is a little snug - apparently I dance better in them … just hoping the shoe stretches a little.”
Hi there! Thank you so much for your review. We're thrilled to hear you found the Fuego low top dance shoes through us! Sizing can definitely be tricky when ordering online, and we're glad you reached out for guidance.
It’s interesting to hear that the fit might be helping your dancing! Fingers crossed that they stretch just right for you. If you have any further concerns or need assistance, please don’t hesitate to reach out. We can’t wait to see you dance in your new shoes! 😊
Hello,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We understand how disappointing it can be when things don't go as planned, and we sincerely apologize for any inconvenience this has caused you.
Please know that we value your input and are committed to improving our services. If you have any specific concerns or if there's anything we can do to assist you, we encourage you to reach out to us directly. Your satisfaction is important to us, and we hope to have the opportunity to make this right.
Thank you for your understanding, and we wish you all the best.
Warm regards,
Dancewear Central
Hi Keith! Thank you so much for your glowing review! We’re thrilled to hear that you had a positive experience with our friendly staff and that we could assist you with the size change.
Your recommendation truly means a lot to us! If you need anything else or have any questions in the future, please don’t hesitate to get in touch. Keep dancing! 😊
“my returned shoes for exchange was not properly signed to received so I am worrying. I exchange for a right size for my daughter and we pretty urgent needing the dance shoes. Please help”
Hi Ching,
Thank you for reaching out and sharing your concerns. We’re really sorry to hear that there has been an issue with the return of your shoes. We understand how important it is to get the right size for your daughter, especially when you’re in urgent need of dance shoes.
Please rest assured that we’re here to help you. If you haven't already, feel free to contact us directly so we can assist you with the exchange and ensure you receive the right size as quickly as possible. Your satisfaction is very important to us, and we want to make this right for you.
Thank you for your patience, and we look forward to resolving this for you soon.
Best regards,
Dancewear Central
