dbrand Reviews

Name: dbrand
Rating: 4.40

4.4 Rating 809 Reviews

85 %

of reviewers recommend dbrand

Company Reviews

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Metrics

4.4

Based on 809 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anshul

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Quality Skins. And make sure the relationship continues. I messed up my order and the took care of my mistake. Keep up the great work robot's”

Helpful Report

Posted 2 years ago

“Awesome products I have been using for years now and they have not failed me yet. Quality is there, pricing is there, and just the variety of designs is great. Have been using them for years and will continue to do so. Customer service is also spot on.”

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Posted 2 years ago

“They are a customer-orientated brand with unique and legit products. They are experts in the UX behind their products taking the customers by the hand throughout the entire process and making it fun. Also, their products are top-of-the-line awesome. Practical and beautiful.”

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Posted 2 years ago

“Great quality, fast shipping and great support contact, very pleased with the service and product”

Helpful Report

Posted 2 years ago

“Made a mistake while ordering the darkplates with a skin. By the time I realised it had already been processed. Contacted them, and they provided me with an insane discount (just shipping) to buy another one since shipping it back to them for an exchange was proving difficult.”

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Posted 2 years ago

“Very good service. So happy”

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Posted 2 years ago

“customer service is amazing, ships fast and quality products”

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Posted 2 years ago

“Robot is fast, effective, and deadly.....helpful. 10 out of 5. Asked for a shipping change, Robot shot back at MUI speeds. Refunded and fixed the shipping issue. I'm dead with joy.”

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Posted 2 years ago

“Amazing products and amazing support =)”

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Posted 2 years ago

“Quick response”

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Posted 2 years ago

“I wanted a detail on my order changed and it was handled in a couple hours. Great customer service!”

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Posted 2 years ago

“Great overall! Love everything about this company. Will continue purchasing for sure.”

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Posted 2 years ago

“Very fast and responsive customer service, and they have patience for customers who don't properly read emails the first time period”

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Posted 2 years ago

“I made a mistake in my order, sent a support message to dbrand and got it answered within an hour or so. They resolved my mistake right away, now that’s customer support. For sure will order again in the future”

Helpful Report

Posted 2 years ago

“I made a mistake when ordering the PS5 Darkplates. The issue was resolved extremely quickly.”

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Posted 2 years ago

“Genuinely unbelievable customer support. It's hard to describe how good an experience I had. A real person, replying incredibly quickly, resolved my issue in no time! 10/10”

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Posted 2 years ago

“Support is blazing fast. Better than talking to any customer representative over the phone.”

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Posted 2 years ago

“The customer service is amazing! Decided to change my order the day after ordering and my problem was sorted immediately :)”

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Posted 2 years ago

“great products, great customer service.”

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Posted 2 years ago

“Excellent customer service! I had a slight warp in my Grip case, within twenty-four hours I had a replacement case and skin re-ordered. Now I'm just waiting for it to ship! That's exactly what one wants when they deal with customer service of any kind.”

Helpful Report

Posted 2 years ago

dbrand is rated 4.4 based on 809 reviews