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dbrand Reviews

4.3 Rating 837 Reviews
83 %
of reviewers recommend dbrand
Company Reviews Questions Metrics
4.3
Based on 837 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
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Christopher C Walker
Verified Reviewer
“Horrible company, they lie, don’t offer refunds, and have basically zero customer service. There are tons of skin companies out there, find one that is a honorable company.”
Helpful Report
Posted 5 years ago
Jared
Unverified Reviewer
“I ordered mine mid December. The website says it takes 2-5 days for the item to be shipped. It had been two weeks and still nothing. I went ahead and canceled my order. Shame...I was actually looking forward to have a nice looking skin for my Xbox series X. My refund was quickly administered though lol”
Helpful Report
Posted 5 years ago
Terry
Unverified Reviewer
“GREAT Skins,great service. Received my order like fast!! Like next day to - Calgary. WHO DOES THAT !!!!!!!!!!! Order#9435016.”
Helpful Report
Posted 5 years ago
John
Unverified Reviewer
“They should remove the request skin feature since they are verry rude in telling you no give us a large amount of money so we can consider your skin.”
Helpful Report
Posted 5 years ago
Steve
Verified Reviewer
“I ordered a skin on Dec 18 to protect my iPhone 12 Pro from scratches a week before I ordered the phone. The skin ended up arriving on Jan 4 and my phone was already scratched so it defeated the purpose. Dbrand took over 2 weeks just to ship the skin. Pathetic.”
Helpful Report
Posted 5 years ago
Felipe
Verified Reviewer
“I order a phone skin December 11th, on the 16th my package arrived empty and created an issue. This issue was answered on the 22nd saying they will send it right away. Since then, the shipment tracking mail arrived on January 4th saying the case will arrive on the 14th, one month after I ordered it, even though they promise a 10-day shipping. I understand that packages can be late and mistakes can be made, but the issue that it took them 6 days just to answer my first issue and then 14 more days just to process it and send the replacement.”
Helpful Report
Posted 5 years ago
Felipe
Unverified Reviewer
“I order a phone skin December 11th, on the 16th my package arrived empty and created an issue. This issue was answered on the 22nd saying they will send it right away. Since then, the shipment tracking mail arrived on January 4th saying the case will arrive on the 14th, one month after I ordered it, even though they promise a 10-day shipping. I understand that packages can be late and mistakes can be made, but the issue that it took them 6 days just to answer my first issue and then 14 more days just to process it and send the replacement.”
Helpful Report
Posted 5 years ago
Vasu Kallepalli
Verified Reviewer
“They are very pricey. I ordered skin for iphone 12 pro max . They sent me 12 mini. Contacted custcare. No response. Dont buy.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“They used to do ok and I understand everyone is struggling with orders because of the holidays and covid but they claim 2-5 business days to ship well it took 9 for them to ship and then the tracking number they provided me didn't move for over a week; it still says pre-shipment meaning they haven't actually shipped it they just created the label meaning it's closer to 16 days total and still nothing has moved. I am beginning to doubt it will actually arrive. To top that off they basically shut down orders for 2 weeks at the start of the month for some special edition limited product so you would assume they did that to get through their order back-log but nope. They never respond to emails, there is no way to contact them otherwise. They have a reputation for being kind of jerks in their marketing so I guess I shouldn't be surprised.”
Helpful Report
Posted 5 years ago
Concerned Customer
Verified Reviewer
“Terrible company, says that they ship in 2-4 days and they don't ship out for weeks, it at all. Still haven't heard from them or received my package. Tracking number they provided is useless. Don't use this company!!”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Phone case is good, "skin" is a glorified sticker. It took 18 days to get the case, and I only got notification after I emailed when the (hidden) 5-7 business days were up - the "robots" must get nights and weekends off. Case arrived with the wrong skin and today, 2 days shy of A MONTH, they sent me the right one. I couldn't find anywhere in their site to leave my review - THAT'S why they're so highly rated.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Don't ever buy from them. I ordered my items 6 weeks ago and still don't have them. I have tried to contact the company multiple times and still no reply. Basically, who knows if I will ever get my items but all I know is I am out my money. DON'T BUY FROM THEM.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I would love to give this brand a higher rating, however, as my order is still on the other side of the world (despite paying for express and the expected date being days ago) I cannot rate it higher.”
Helpful Report
Posted 5 years ago
Antonio Velez
Unverified Reviewer
“Never received my order. No one will return my emails. The phone I found listed on PayPal doesn't work. I file a complaint with PayPal.”
Helpful Report
Posted 5 years ago
David
Verified Reviewer
“After 6 month it broke...”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Took around a week for mine to be delivered here on the Philippines and that’s door to door delivery. Skins are alright though you have to be very precise in applying the skins.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Ordered a case for my phone. Said it was in preorder and would ship mid September. It is now October and only just shipped. Customer service unhelpful and I'm pretty sure if I didn't contact them in the first place my case would never had shipped. They have a great marketing and social media department. Maybe the product is great, but the service is atrocious.”
Helpful Report
Posted 5 years ago
Chris Axiotis
Verified Reviewer
“Their whole website shows nothing about currency......they sent you a bill for $50 and they charge your card $50 US meanwhile their office location shows in Toronto......why would they charge US? Then they sent me the wrong skin which doesn't fit on my laptop.......sent them 6 messages the last 5 days and NO reply back so far. The phone line i was given from my Mastercard is constantly busy. BE AWARE”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Would give 0 stars if possible. 1. Shipping company left it in a post office without trying to deliver to my home. 2. Wrong order. 3. dbrand didn't respond to my email within 4-7 days or in any other contact platform possible. Scammers”
Helpful Report
Posted 5 years ago
Richard Wikert
Unverified Reviewer
“Sent the wrong skins and when I did get the right ones the adhesive peeled off from the color layer. Waste of time and money. Plus their customer service is terrible. Do not buy from them”
Helpful Report
Posted 5 years ago
dbrand is rated 4.3 based on 837 reviews
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