dbrand Reviews

Name: dbrand
Rating: 4.31

4.3 Rating 840 Reviews

83 %

of reviewers recommend dbrand

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Metrics

4.3

Based on 840 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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dbrand 4 star review on 15th August 2024

Anshul

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on a package that I ordered 1 month ago. Super slow shipping. Packages from shitty websites like wish come much faster and that is with free shipping while here I payed for dhl. Before when I ordered from dbrand they would come quite fast but now its super slow. I know its partially dhl fault but first it took ages for Dbrand to ship it and then they use the cheapest dhl option and that does not go with the brand image and pricing.”

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Posted 5 years ago

“Ordered phone case in December 2019, took 2 months to arrive in AUS. By December 2020 the case had stretched around the volume buttons and kept detaching from the backing. All my cheap cases have never done this. Disappointing for something so expensive.”

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Posted 5 years ago

“Ordered the Dbrand MKBHD icon pack skins for my new M1 Macbook Pro. Ordered it on December 4th 2020, and received it 01/09/2021. Waited so long time but guess what...The skin size is smaller than the actual M1 macbook size. Also the skin is looks like they kinda print the graphics on a paper..and that's it. Really Really not worth $50. I feel like I just got scammed and can't belive MKBDH actually approved this. He's one of my favorite youtuber and I didn't expect it from him and Dbrand. Pathetic.”

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Posted 5 years ago

“Horrible company, they lie, don’t offer refunds, and have basically zero customer service. There are tons of skin companies out there, find one that is a honorable company.”

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Posted 5 years ago

“I ordered mine mid December. The website says it takes 2-5 days for the item to be shipped. It had been two weeks and still nothing. I went ahead and canceled my order. Shame...I was actually looking forward to have a nice looking skin for my Xbox series X. My refund was quickly administered though lol”

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Posted 5 years ago

“GREAT Skins,great service. Received my order like fast!! Like next day to - Calgary. WHO DOES THAT !!!!!!!!!!! Order#9435016.”

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Posted 5 years ago

“They should remove the request skin feature since they are verry rude in telling you no give us a large amount of money so we can consider your skin.”

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Posted 5 years ago

“I ordered a skin on Dec 18 to protect my iPhone 12 Pro from scratches a week before I ordered the phone. The skin ended up arriving on Jan 4 and my phone was already scratched so it defeated the purpose. Dbrand took over 2 weeks just to ship the skin. Pathetic.”

Helpful Report

Posted 5 years ago

“I order a phone skin December 11th, on the 16th my package arrived empty and created an issue. This issue was answered on the 22nd saying they will send it right away. Since then, the shipment tracking mail arrived on January 4th saying the case will arrive on the 14th, one month after I ordered it, even though they promise a 10-day shipping. I understand that packages can be late and mistakes can be made, but the issue that it took them 6 days just to answer my first issue and then 14 more days just to process it and send the replacement.”

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Posted 5 years ago

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Posted 5 years ago

“They are very pricey. I ordered skin for iphone 12 pro max . They sent me 12 mini. Contacted custcare. No response. Dont buy.”

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Posted 5 years ago

“They used to do ok and I understand everyone is struggling with orders because of the holidays and covid but they claim 2-5 business days to ship well it took 9 for them to ship and then the tracking number they provided me didn't move for over a week; it still says pre-shipment meaning they haven't actually shipped it they just created the label meaning it's closer to 16 days total and still nothing has moved. I am beginning to doubt it will actually arrive. To top that off they basically shut down orders for 2 weeks at the start of the month for some special edition limited product so you would assume they did that to get through their order back-log but nope. They never respond to emails, there is no way to contact them otherwise. They have a reputation for being kind of jerks in their marketing so I guess I shouldn't be surprised.”

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Posted 5 years ago

“Terrible company, says that they ship in 2-4 days and they don't ship out for weeks, it at all. Still haven't heard from them or received my package. Tracking number they provided is useless. Don't use this company!!”

Helpful Report

Posted 5 years ago

“Phone case is good, "skin" is a glorified sticker. It took 18 days to get the case, and I only got notification after I emailed when the (hidden) 5-7 business days were up - the "robots" must get nights and weekends off. Case arrived with the wrong skin and today, 2 days shy of A MONTH, they sent me the right one. I couldn't find anywhere in their site to leave my review - THAT'S why they're so highly rated.”

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Posted 5 years ago

“Don't ever buy from them. I ordered my items 6 weeks ago and still don't have them. I have tried to contact the company multiple times and still no reply. Basically, who knows if I will ever get my items but all I know is I am out my money. DON'T BUY FROM THEM.”

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Posted 5 years ago

“I would love to give this brand a higher rating, however, as my order is still on the other side of the world (despite paying for express and the expected date being days ago) I cannot rate it higher.”

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Posted 5 years ago

“Never received my order. No one will return my emails. The phone I found listed on PayPal doesn't work. I file a complaint with PayPal.”

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Posted 5 years ago

“After 6 month it broke...”

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Posted 5 years ago

“Took around a week for mine to be delivered here on the Philippines and that’s door to door delivery. Skins are alright though you have to be very precise in applying the skins.”

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Posted 5 years ago

“Ordered a case for my phone. Said it was in preorder and would ship mid September. It is now October and only just shipped. Customer service unhelpful and I'm pretty sure if I didn't contact them in the first place my case would never had shipped. They have a great marketing and social media department. Maybe the product is great, but the service is atrocious.”

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Posted 6 years ago

dbrand is rated 4.3 based on 840 reviews