dbrand Reviews

Name: dbrand
Rating: 4.36

4.4 Rating 823 Reviews

84 %

of reviewers recommend dbrand

Company Reviews

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Metrics

4.4

Based on 823 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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dbrand 4 star review on 15th August 2024

Anshul

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They’re really good.”

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Posted 4 years ago

“Very nice looking skins- If you can install a screen protector on your phone, you can install a skin. On my second order I selected the wrong product, and I emailed to fix things, the fixed my error almost instantly.”

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Posted 4 years ago

“Very good support team, skin is of amazing quality”

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Posted 4 years ago

“good bot. very helpful. good product too. skin lasts longer than my OnePlus”

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Posted 4 years ago

“Very fast customer service and support, awesome quality products!”

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Posted 4 years ago

“Long-time client, never disappointed by either products or customer service. Both are great, in fact. And that Twitter account is 🔥”

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Posted 4 years ago

“Customer support is great! They got back with me very fast, and handled my inquiry exactly as I needed.”

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Posted 4 years ago

“Skin was dope, customer support is epic”

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Posted 4 years ago

“The robots just know how to treat a human. Always good service with an even better product. Thanks robots.”

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Posted 4 years ago

“Never had a bad interaction with customer support and my issues are addressed without any runaround. Replies are usually within the timeframe that is given.”

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Posted 4 years ago

“Robots are helpful, skins are life. Robots lack skin but they have money.”

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Posted 4 years ago

“I was honestly impressed by the speed I got a response from their support team. I placed an order recently, then wanted to modify it. So I contacted them through the order confirmation email. I messaged them early Easter morning, not expecting a reply until at least Monday. Instead, I got a reply email 21 minutes later, with instructions on the last steps needed to modify my order. I haven't even received my product yet, and I'm already impressed by the customer service. Thanks.”

Helpful Report

Posted 4 years ago

“Great skin designs, high vinyl quality that's super easy to manipulate into place with a tiny bit of heat, witty social media presence and a helpful customer support crew (from my experience). Add to that the great packaging, fast delivery times and best in class instruction videos for skin application for every device they make skins for.”

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Posted 4 years ago

“I‘ve ordered three times now and was always satisfied with the quality of the products. Love the unique style of the company (thats why i sometimes even buy things that i dont really need). When something went wrong with delivery (i live in germany and they ship from canada) the support is very friendly, authentic and obliging! Even got a partial refund without asking(for the inconvenience). Prices might be little higher than other products but with dbrand its really ‚you get what you pay for‘!”

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Posted 4 years ago

“Best product and support. Thank you. DBrand”

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Posted 4 years ago

“I love you.”

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Posted 4 years ago

“My new grip case is excellent and it arrived quickly (faster than I expected). At first, the case did not accommodate the buttons on my iPhone. The Robots, when asked, provided a quick response with the necessary instructions. Following their direction, my iPhone and case now integrate perfectly. I am very satisfied.”

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Posted 4 years ago

“You tell me my order will be recieved in April and now it has be pushed to May, not cool i want my refund.”

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Posted 4 years ago

Hey Darshelle! Thanks for sharing your feedback. As mentioned on the product page, during checkout, and in your order confirmation email, your Darkplates pre-order is expected to ship out in May. While we're not quite sure where you read April, we see that you've been in touch with our Customer Experience team and your order has been cancelled, as per your request. Let us know if there's anything else we can help with and have a great day!

Posted 4 years ago

“Customer service is the best I ever seen till now Price wise, could be cheaper, but you pay for quality and service Delivery is on point, always, also if your package didn’t arrive, you’ll get a solution that will satisfy you Happy to be a Customer”

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Posted 4 years ago

“Been buying dbrand products for a few years now and their customer service is why I continue to spend my hard earned money on their products. Thank you, robots!”

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Posted 4 years ago

dbrand is rated 4.4 based on 823 reviews