dbrand Reviews

Name: dbrand
Rating: 4.36

4.4 Rating 823 Reviews

84 %

of reviewers recommend dbrand

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Metrics

4.4

Based on 823 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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dbrand 4 star review on 15th August 2024

Anshul

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5/5 customer service 5/5 products the only thing that isn't that perfect is delivery and that isn't really their fault”

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Posted 4 years ago

“Awesome customer support on an issue that was 100% my fault. They're also extremely personable robots and are absolutely hilarious. Love dbrand”

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Posted 4 years ago

“Absolute best customer service experience. I asked for help tracking down my lost order and though not their fault, dbrand is shipping a replacement. Unexpected, but much appreciated.”

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Posted 4 years ago

“Very informative and helpful response from support - they have solved my issue quickly Excellent collaboration.”

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Posted 4 years ago

“How tf do they have an average rating of 2.58?? They'll literally fix your issues within 24 hours and replace products even though some of it is the customer's fault. I live all the way across the other side of the world from where the products are shipped from, yet I receive all my orders within 7 days despite the pandemic. The skins themselves are well made and though I typically switch them out every 6 months, I can see them lasting a minimum of two years, granted you install them correctly. The textures are amazing and they do help you grip your devices better, not to mention they look really good. They protect from scratches and allow you to place your devices on surfaces you normally would not place them on. A 10 out of 5.”

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Posted 4 years ago

“Best. Support team. Ever.”

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Posted 4 years ago

“Helpful staff.”

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Posted 4 years ago

“Good website and am easy way to get in touch with brand.”

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Posted 4 years ago

“Best customer service, fast delivery and fair prices, community is part of the culture too.”

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Posted 4 years ago

“The Dbrand robots are sending me a replacement camera skin bcz somehow I messed it up and I was distraught. Robots were kinder than usual and I really appreciate it them for helping me is these humiliating times. I shall redeem my skin application skills!”

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Posted 4 years ago

“Good customer service and excellent products I highly recommend”

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Posted 4 years ago

“Always incredibly helpful and great stuff”

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Posted 4 years ago

“Amazing in all ways”

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Posted 4 years ago

“There was a problem with a product I had received but the problem occurred after about a year. Asked about it and they kindly offered to send me a new version of the product, they didn't have to because the warranty was expired, so am very pleased with the way it was handled.”

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Posted 4 years ago

“Made a flub on my order, they resolved it at a speed that was inhuman. Kudos to the dbrand Robot.”

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Posted 4 years ago

“I made a small change to my order, this change was quickly and to satisfactory extent completed. No complaints therefore a solid 5 stars:) ♥”

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Posted 4 years ago

“Perfect assist”

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Posted 4 years ago

“Very efficient packaging - I almost missed the skin inside! Video instructions were spot -on. My S21 Ultra looks awesome - thanks!”

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Posted 4 years ago

“Just ordered so not received the product yet but I made a mistake with my order and they corrected it right away...my daughter ordered from dbrand and she loves her case and skin so I ordered one as well.”

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Posted 4 years ago

“Recently purchased TEARDOWN skin but accidentally selected the wrong phone, dbrand customer service provided a quick exchange. Customer service was amazing, response time was a matter of minutes.”

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Posted 4 years ago

dbrand is rated 4.4 based on 823 reviews