dbrand Reviews

Name: dbrand
Rating: 4.31

4.3 Rating 840 Reviews

83 %

of reviewers recommend dbrand

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Metrics

4.3

Based on 840 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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dbrand 4 star review on 15th August 2024

Anshul

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So quick and easy to resolve a simple issue I had and gave clear and helpful advice and solution.”

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Posted 5 years ago

“I can't speak for anyone else having bad experiences but I sent them an email and they responded in less than half an hour with an exact answer. The entire marketing/PR/customer service organization is super helpful. If you go through the 1-star reviews it's mostly "I'm mad at DHL" or "I can't get my skin on straight"... In my opinion these are bad reasons to give a bad review. It's not dbrand's fault if these people are idiots. They deserve a higher rating. I can't wait to get my darkplates and phone skin to review them on my shitty 8 subscriber youtube channel.”

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Posted 5 years ago

“Ordered a case for s21 ultra and as always a perfect fit and this case makes you feel like you always have a great grip on your phone. The skin just adds that je ne sais quoi, oh wait I do know, it makes the phone case pop with flavor”

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Posted 5 years ago

“Sent me a wrong Skin , they responded swiftly by re-sending me the new correct Skin , and willing to reimburse the Import Tax / Custom fees . First time buying & using D-brand skins, great quality , will definitely buy more skins in the future . This is no fake Review ;)”

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Posted 5 years ago

“Quick and easy support. Changed my order and they responded immediately. Can't get any better than that.”

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Posted 5 years ago

“Had a minor issue with one skin in a multi skin order. Email with CS and issue was handled both swiftly and efficiently. This kind of customer service needs to become more widespread.”

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Posted 5 years ago

“Top quality products, very good customer service. 5/5* everyday. I will recommend them to everyone I know.”

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Posted 5 years ago

“Great products and great costumer support! what else do you need?”

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Posted 5 years ago

“These bots are amazing, and managed to deliver my smashing stickers in a super short period, all across the BIG BLUE SEA. Thumbs up for them!”

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Posted 5 years ago

“This company understands what customer service is! I screwed up and ordered the wrong skin for my laptop. Even though it was my mistake they still made it right! Their communication is rapid. The have a great sense of humor. The quality of the product is top notch! I have referred them at least 8 times. Many more referrals to come! Great work dbrand! Keep it up!”

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Posted 5 years ago

“The Dbrand support staff are always super friendly and easy to deal with. I received a defective iPhone 12 grip case and they kept me informed while they investigated batch problems and shipped out a replacement once the problem was fixed. Always top quality service from these guys.”

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Posted 5 years ago

“Their skins are top notch quality, and if something's wrong their customer service provides a personalized solution. Might take a bit longer than some are willing to wait, but hey, newsflash: there's a global pandemic going on. In summary: overall great service, good skins, 10/10 would recommend”

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Posted 5 years ago

“Ordered Pixel 4a instead of Pixel 4a 5G not realizing they are different sizes. Asked dbrand to do an exchange. They said sure but I needed to send them a picture of all 6 sides of the case to show its in perfect shape, as well as send pictures of the package that I'm shipping it to them with tracking number. So after promptly sending them all EIGHT pictures they wanted and shipping the package, I notify them. They respond letting me know they've accidentally processed a refund for me instead and that I'll have to reorder the case that I want. There was no consideration for my time or the $20 it cost me to ship this package back to them. 0/10 experience. They also seemed completely unphased and offered no assistance when I complained about how this situation was handled. DON'T BUY DBRAND PRODUCTS.”

Helpful Report

Posted 5 years ago

“Purchased s20 phone case. Great quality however, their was issue with the amount that the company charged my card. This issue was resolved within minutes. Along with honest details of the issue. Quite impressive for any company. Would shop here again”

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Posted 5 years ago

“I ordered the wrong item and they changed the order no questions asked very great customer support.”

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Posted 5 years ago

“Great customer service. Great products. Fantastic social media presence!”

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Posted 5 years ago

“dbrand offers a great variety of premium products and has great customer support.”

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Posted 5 years ago

“5/5 customer service 5/5 products the only thing that isn't that perfect is delivery and that isn't really their fault”

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Posted 5 years ago

“Awesome customer support on an issue that was 100% my fault. They're also extremely personable robots and are absolutely hilarious. Love dbrand”

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Posted 5 years ago

“Absolute best customer service experience. I asked for help tracking down my lost order and though not their fault, dbrand is shipping a replacement. Unexpected, but much appreciated.”

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Posted 5 years ago

dbrand is rated 4.3 based on 840 reviews