dbrand Reviews

Name: dbrand
Rating: 4.31

4.3 Rating 837 Reviews

83 %

of reviewers recommend dbrand

Company Reviews

Questions

Metrics

4.3

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Write Your review

Tell us how dbrand made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

dbrand 4 star review on 15th August 2024

Anshul

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my grip and the ability to change the skins out whenever i want.”

Helpful Report

Posted 5 years ago

“I had to exchange my case because it was for the wrong phone and their customer service made the whole process super easy!”

Helpful Report

Posted 5 years ago

“Customer Service is perfection. Products are really great quality. They offer tutorial videos for literally everything they offer. I’ve had nothing but great experiences with dbrand.”

Helpful Report

Posted 5 years ago

“Service was immediate! I was considering buying the black PS5 plates, but decided to save buying them for a later date when I had more money to spend. However, somehow, somewhere, a goblin must've gotten on my computer and placed the order for what I had in my cart. And not only was the order accidental, but somehow, TWO plates had found their way into my cart (probably from refreshing the pages), resulting in an over $100 charge when I wasn't even financially ready for the $50 charge of a single plate! In a panic, I sent an email requesting a cancelation, and I received a reply confirming the cancelation and ensuring me that a refund was on its way almost immediately! I was fully prepared to stress about $100 being sapped from my already barren bank account all day while waiting for a reply, but the near instant response has spared me a day of financially induced panic attacks and anxiety. Excellent service, and with such great service, I am confident that when I win the lottery and decide to treat myself by splurging on some black PS5 plates, I'll receive a good quality product.”

Helpful Report

Posted 5 years ago

“Rob A, One of the legendary Robotic customer service rep from dbrand hooked me up with an awesome customer support. It wasn’t their fault to begin with, but they have owned it and is currently conducting research on how the material is doing what it did to me. They have sent me a temporary solution while they are trying to figure out the issue I keep having. This earnest effort alone made me really appreciate them and will definitely buy more products from them in the future.”

Helpful Report

Posted 5 years ago

“As an unskilled customer, I failed the installation somewhat and confessed my sins. They are replacing the product for $5 in shipping and handled the matter expeditiously. That makes you click review links and say nice things!”

Helpful Report

Posted 5 years ago

“Great brand if something is wrong they will definitely fix you up”

Helpful Report

Posted 5 years ago

“Been ordering from dbrand for years. Never had any issues with the quality of their products until my most recent purchase (it started peeling). Contacted them, provided some photos, and within 9 minutes (I'm serious), the issue was resolved. Will keep coming back.”

Helpful Report

Posted 5 years ago

“Great quality! A mix of style and protection. Superb service.”

Helpful Report

Posted 5 years ago

“Great quality matched with great service”

Helpful Report

Posted 5 years ago

“great company that will do all they can to acomodate you... and their bot answers with memes... XD”

Helpful Report

Posted 5 years ago

“Best products, best support”

Helpful Report

Posted 5 years ago

“love the dark plates, my MacBook Pro skin, and my iphone case including the customer service.”

Helpful Report

Posted 5 years ago

“They quality of the skin I ordered is worth more then the price. Delivery is quick and I was even help in getting the right skin when I made the mistake of ordering the wrong model.”

Helpful Report

Posted 5 years ago

“Had a skin peel off due to a weirdly shaped case. In my rage I tossed the messed up skin and dbrand still helped me out. Had another hiccup with a separate order and they resolved the mistake VIA EMAIL WITHIN THE HOUR!!! Legendary service or suspiciously robotic if you ask me. Just remember us when y'all achieve world domination. ;)”

Helpful Report

Posted 5 years ago

“I just really like how they do advertisement, and how they present themselves, and if you need help they tone down a bit but still keep character, someone may not like it, I do. That's what puts them over the top, they are a really good company doing colaborations with video creators, keeping their products modern, a bit pricey, but that's they try to keep the class high, and quality doesn't lack. Overall great, but don't just rush into buying something just becouse of a good review, you should still do your reaserch and see if that product is really for you, that's all.”

Helpful Report

Posted 5 years ago

“Always had a great experience with them.”

Helpful Report

Posted 5 years ago

“So quick and easy to resolve a simple issue I had and gave clear and helpful advice and solution.”

Helpful Report

Posted 5 years ago

“I can't speak for anyone else having bad experiences but I sent them an email and they responded in less than half an hour with an exact answer. The entire marketing/PR/customer service organization is super helpful. If you go through the 1-star reviews it's mostly "I'm mad at DHL" or "I can't get my skin on straight"... In my opinion these are bad reasons to give a bad review. It's not dbrand's fault if these people are idiots. They deserve a higher rating. I can't wait to get my darkplates and phone skin to review them on my shitty 8 subscriber youtube channel.”

Helpful Report

Posted 5 years ago

“Ordered a case for s21 ultra and as always a perfect fit and this case makes you feel like you always have a great grip on your phone. The skin just adds that je ne sais quoi, oh wait I do know, it makes the phone case pop with flavor”

Helpful Report

Posted 5 years ago

dbrand is rated 4.3 based on 837 reviews