dbrand Reviews

Name: dbrand
Rating: 4.34

4.3 Rating 829 Reviews

83 %

of reviewers recommend dbrand

Company Reviews

Questions

Metrics

4.3

Based on 829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Write Your review

Tell us how dbrand made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

dbrand 4 star review on 15th August 2024

Anshul

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best product and support. Thank you. DBrand”

Helpful Report

Posted 4 years ago

“I love you.”

Helpful Report

Posted 4 years ago

“My new grip case is excellent and it arrived quickly (faster than I expected). At first, the case did not accommodate the buttons on my iPhone. The Robots, when asked, provided a quick response with the necessary instructions. Following their direction, my iPhone and case now integrate perfectly. I am very satisfied.”

Helpful Report

Posted 4 years ago

“You tell me my order will be recieved in April and now it has be pushed to May, not cool i want my refund.”

Helpful Report

Posted 4 years ago

Hey Darshelle! Thanks for sharing your feedback. As mentioned on the product page, during checkout, and in your order confirmation email, your Darkplates pre-order is expected to ship out in May. While we're not quite sure where you read April, we see that you've been in touch with our Customer Experience team and your order has been cancelled, as per your request. Let us know if there's anything else we can help with and have a great day!

Posted 4 years ago

“Customer service is the best I ever seen till now Price wise, could be cheaper, but you pay for quality and service Delivery is on point, always, also if your package didn’t arrive, you’ll get a solution that will satisfy you Happy to be a Customer”

Helpful Report

Posted 4 years ago

“Been buying dbrand products for a few years now and their customer service is why I continue to spend my hard earned money on their products. Thank you, robots!”

Helpful Report

Posted 4 years ago

“Charged 5 times when website said it couldnt process order due to incorrect card info. No phone number should be a HUGE RED FLAG!”

Helpful Report

Posted 4 years ago

Hey Anthony! Thanks for reaching out. We took a look at your order details and see that your payments have been void, due to conflicting payment details. As such, you have not been charged for this order. While the authorization may show up in your account, it should soon update if it hasn't already. Rest assured that you have not been charged. For future reference, we recommend that you reach out to us directly using the Contact page if you experience any checkout issues. Let us know if there's anything else we can help with and have a great day!

Posted 4 years ago

“Fake cheap product”

Helpful Report

Posted 4 years ago

Hey Sourangshu! We're sorry to hear about your disappointment with your order. We took a look and see that you purchased a single OnePlus 7 Pro Logo skin. If you'd like to reach out to us directly to elaborate on the issue you're experiencing, please reach out to us directly at robots@dbrand.com. Let us know if there's anything else we can help with and have a great day!

Posted 4 years ago

“Unlike most reviews I see here, there was no problem with getting the package quickly. Took about 4 days to get to Canada. What has made me regret ever buying Dbrand is that the skin I ordered for my airpods pro is next to impossible to apply without messing it up. Not worth your money and pretty well just frustrates anyone trying to apply them. Hope I'm able to refund but I'm not keeping my hopes up from what I read from others on here.”

Helpful Report

Posted 4 years ago

“Still waiting on a package that I ordered 1 month ago. Super slow shipping. Packages from shitty websites like wish come much faster and that is with free shipping while here I payed for dhl. Before when I ordered from dbrand they would come quite fast but now its super slow. I know its partially dhl fault but first it took ages for Dbrand to ship it and then they use the cheapest dhl option and that does not go with the brand image and pricing.”

Helpful Report

Posted 4 years ago

“Ordered phone case in December 2019, took 2 months to arrive in AUS. By December 2020 the case had stretched around the volume buttons and kept detaching from the backing. All my cheap cases have never done this. Disappointing for something so expensive.”

Helpful Report

Posted 4 years ago

“Ordered the Dbrand MKBHD icon pack skins for my new M1 Macbook Pro. Ordered it on December 4th 2020, and received it 01/09/2021. Waited so long time but guess what...The skin size is smaller than the actual M1 macbook size. Also the skin is looks like they kinda print the graphics on a paper..and that's it. Really Really not worth $50. I feel like I just got scammed and can't belive MKBDH actually approved this. He's one of my favorite youtuber and I didn't expect it from him and Dbrand. Pathetic.”

Helpful Report

Posted 4 years ago

“Horrible company, they lie, don’t offer refunds, and have basically zero customer service. There are tons of skin companies out there, find one that is a honorable company.”

Helpful Report

Posted 4 years ago

“I ordered mine mid December. The website says it takes 2-5 days for the item to be shipped. It had been two weeks and still nothing. I went ahead and canceled my order. Shame...I was actually looking forward to have a nice looking skin for my Xbox series X. My refund was quickly administered though lol”

Helpful Report

Posted 4 years ago

“GREAT Skins,great service. Received my order like fast!! Like next day to - Calgary. WHO DOES THAT !!!!!!!!!!! Order#9435016.”

Helpful Report

Posted 4 years ago

“They should remove the request skin feature since they are verry rude in telling you no give us a large amount of money so we can consider your skin.”

Helpful Report

Posted 4 years ago

“I ordered a skin on Dec 18 to protect my iPhone 12 Pro from scratches a week before I ordered the phone. The skin ended up arriving on Jan 4 and my phone was already scratched so it defeated the purpose. Dbrand took over 2 weeks just to ship the skin. Pathetic.”

Helpful Report

Posted 4 years ago

“I order a phone skin December 11th, on the 16th my package arrived empty and created an issue. This issue was answered on the 22nd saying they will send it right away. Since then, the shipment tracking mail arrived on January 4th saying the case will arrive on the 14th, one month after I ordered it, even though they promise a 10-day shipping. I understand that packages can be late and mistakes can be made, but the issue that it took them 6 days just to answer my first issue and then 14 more days just to process it and send the replacement.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“They are very pricey. I ordered skin for iphone 12 pro max . They sent me 12 mini. Contacted custcare. No response. Dont buy.”

Helpful Report

Posted 4 years ago

dbrand is rated 4.3 based on 829 reviews