Debenhams Reviews

"I purchased a gaming chair in November for a Christmas present for my grandson and when he opened it on Christmas day it was damaged.\r\nWaited in 2 days to have it uplifted, with no luck \r\nEventually got uplifted by Royal Mail 15\/1\/24 and still no refund received.\r\nShocking, disappointing service"

"I purchased a gaming chair in November for a Christmas present for my grandson and when he opened it on Christmas day it was damaged.\r\nWaited in 2 days to have it uplifted, with no luck \r\nEventually got uplifted by Royal Mail 15\/1\/24 and still no refund received.\r\nShocking, disappointing service"

"I purchased a gaming chair in November for a Christmas present for my grandson and when he opened it on Christmas day it was damaged.\r\nWaited in 2 days to have it uplifted, with no luck \r\nEventually got uplifted by Royal Mail 15\/1\/24 and still no refund received.\r\nShocking, disappointing service"

"DO NOT USE THIS COMPANY! Avoid at all costs!\r\n\r\nI bought some lamps on Monday 13th November.\r\nYou paid \u00a360.00 GBP to DEBENHAMS.COM ONLINE LIMITED\r\n\r\nI changed my mind due to finance 2 days later. I've been trying online and on email FOR TEN WHOLE DAYS to return the items to NO avail. \r\nThe online return form doesn't work. And customer services on email mention TWO separate companies the lamps are from. And the link they provide to return the items asks for a reference number I don't have as it's a company I've never heard of.\r\n\r\nWhen a company doesn't have a customer services telephone number, RED FLAG! They don't care re the customer.\r\n\r\nDO NOT WASTE YOUR TIME OR \u00a3\u00a3\u00a3 WITH THIS INEPT, CORRUPT COMPANY PLEASE FOLKS!!\r\n\r\nNo wonder the other reviews are appalling! BUYER BEWARE"

"DO NOT BUY PERFUMES FROM THEM!!\r\nCompletely dodgy. Do not buy anything online from them. In years of ordering online (all the way from the 90's even) I have never once received an empty package with a perfume box that's been broken into and has the box and packaging broken but no perfume? Clearly, these guys must be pretty bad. Looking at all the reviews I've never seen or heard of a service quite as bad as this one. My order number was DUX022812429.\r\n\r\nI am escalating this under section 75 with my credit card provider but also will be trying to get these guys investigated by a regulator. It is just not acceptable. They should have been shut down by now."

"Debenhams have no phone number to call. I have tried to communicate with them regarding a very dangerous situation in which a broken mirror was delivered, causing broken shards of glass all over my floor, that I have cleaned up but now cannot move \/ remove, whilst having young children and animals in the house. All I received was an email saying they would return to me in three days. I tried communicating twice more, and begged them to phone me to deal with the matter immediately, and have no received further communcation. Absolutely unacceptable and hugely negligible - if my child knocks the box whilst walking around the house, he could be severely hurt. I am absolutely livid about their response."

"Ordered an item online. Never received it and Debenhams not refunding the delivery charge! Then to add injury to insult offering me discount on my next delivery order from them. Why on earth would I order again from a company that used a delivery company that fails to deliver an item and charges me for it. Come on Debenhams, time to get real !!"