“Not always welcoming. They look down their noses at you especially the staff on the ground floor cosmetics department. Overall I try to shop online that way I don't have to make physical & verbal communication with these snotty nose delinquents.”
“Nice items and fast delivery, however for the price I paied I was expecting the item to be in a box instead of just a plastic bag. It was an expensive coat and I had to take it to the laundry and pay to have it pressed. This didn't happened last year when I bought a similar item from Zara, and it wasn't as much expensive as this one.”
“Bought 3 products coat, gloves and hat. Delivery time wasn't great and items came in 2 separate deliveries. Bought expensive gloves but been less than a week and already some stitches have come out so will be returning items sadly.”
“i wanted to add my son to the policy simply to collect me from hospital in my car........they would not even quote for him.........he has previously been on all my car insurance as a named driver....has no claims against him...he is 36......as soon as it is up i will move.......terrible service”
“This company is not Debenhams really, it is just branding for a very cheap company. They are totally inflexible and often rude. I had moved house and was waiting for new driving licence to arrive, so I couldn't send them a copy. I tried ringing up (You cant speak to anyone) so I got a text while away from home driving that they had canceled the policy because I had failed to provide requested documentation. I finally managed to speak to someone and had to pay money over the phone to get the policy sorted. It felt like being held to ransom as I couldnt resolve the issue where I was and would have no cover if I moved. Then about a week later they did it again because my previous insurer had not sent NCD over. I had to pay to top up while waiting to get certificates. Again very unhelpful on the phone. But staff are rude and unhelpful. I will not be using again even if they are the most cost effective, just because i know if i ever had to make a claim they would do everything to get out of it.”
“I have bought a lot from them and there is a lot of synthetic stuff mixed in with natural fibres. The cut is often poor so I now only buy clothes whose cut I know from experience.”
“First part order arrived promptly. Latter parts are meant to be delivered by Hermes. Said they delivered yesterday when they have clearly not. I was here the whole time. Trying to deliver today but still waiting. Dreadful unreliable courier. Very frustrating”
“Debenhams is an institution and it makes me happy that they have survived this long. They do not have enough staff on the shop floor but you can always rely on getting a good choice in store. Quality can be an issue but they usually are quick to exchange or refund.”
