“Where is my refund for £36.45, for:
Faith: Eva Block Heeled Oversized Buckle Sandal GOLD 5
AQQ50269-128-13
Order Number: DUX005623268
PLEASE RESPOND TO MY EMAILS!!!!!!!!”
“orderd on 9 July for next day delivery, today is 21 July and I havnt recived my parcel yet, delivery website showes I font recived it but support it couldn't find out where is my parcel and refused to refund .”
“Have finally given up after many attempts at using your web site. It is unusable quite frankly. Having paid for the yearly delivery subscription have been unable to use it as I lose the will to live trying to navigate the site. It is so slow and unresponsive. I am so disappointed as I like many of the brand's on the site if I could but browse them efficiently. Something needs to be done pdq before you lose any more customers.”
“Website not fit for purpose, life is too short. If you're going to operate solely online at least have a website that works smoothly. Constant glitches and delays, frustrating.”
“Got a returns label from Debenhams/Pertemba with their address in but the barcode reads Zara, I went back to the parcel shop and had it scanned, now Debenhams are saying I must get the parcel back from Zara and then send it to them, I MUST, they sent me the label with the wrong information and I must get the parcel back, something doesn’t sound right, how much money is Debenhams making with all these returns not being refunded, it’s theft,fraud, we must all get together and make the public aware.”
“Only received 1 out of 4 items, no response from Debenhams ! No customer service , no live chat, no contact number just twitter or facebook! Please please please dont use this company”
“Selling clothing adverised as cotton when infact it is polyester. Causing my daughters skin to flare up. Check your items people. And then I simply need to return the items for a full refund. no help from customer service and the items are still advertised as cotton.”
“Paid extra for next day delivery. Tracking says lost in Evri (so much for Hermes name change!). I need this item for an event in 2 days time - can’t contact either Debenhams or Evri AT ALL. So frustrating! If I don’t get the item by tomorrow I don’t want it at all.”
“Absolutely dire. Returned an item. Emailed 7 times, still awaiting the refund and a satisfactory response over 15 days later. No telephone number or online chat available which does not help!”
“I ordered a mint green jumper. I got a pink striped top. I could not contact Debenhams. When I put my order number and email address where asked in the returns port, it didn’t recognise either of them. The best thing I can do now is contact my credit card supplier to see if they can help. Things are getting as bad as the Chinese clothes outlets. The garment which was sent bears no resemblance to the one I ordered.”
“Six weeks after returning an item and receiving courier confirmation of pickup up and return to the supplier,I am still waiting for a refund. An email or facebook link appears to be the the onlyway to contact customer services, but my email via their contact us page regarding refund progress has been completely ignored.Dreadful customer service.”
“The goods never turned up, I’ve sent them the cctv showing that also reported it to the police.
I’m not getting no reply back from my emails we are now on day 8 and still no reply back.
I can’t use there online form
And there Facebook page is unless.
Please please don’t buy from there”
“Have tried using your website but it is so pathetic it has put me off altogether. I did a search for size 12 womens in the sale and over 15000 items came up but every time you go into an item to look at it or put in basket you can't go back to the same page, only back to the very beginning where the first 40 items are loaded. This matter urgently needs looking at.”
“I have sent over 6 emails and no one has been in touch. They charged £3.50 for postage which should have been £2. They then didn't give me all my refund for the items I sent back.”
“Send some items back and did not get the full refund. Have send email after email and they have ignored me. What has happened to them. After about 2 months I give up .”
“Pathetic! Place an order while items are I stock and receive email it's not available, customer service repeats the same thing and not helpful at all. More like scam, don't order it online.”
“Placed an order and received an email a day or so later stating they couldn`t find the stock. Absolute joke and complete waste of time. Fingers crossed i receive a refund”
