“Bought what I thought reflected the price of a leather chair as advertised in the main title when it arrived it was faux leather poor quality expensive chair. When enquired about this was told it says in the small print faux. Zip broke whilst trying to attach to the arm absolute junk will never buy from Debenhams again. False advertising.”
“I've had a terrible time trying to correct delivery details - their website said their customer service was open when clearly they weren't, the order took 10 days to send, and their customer service is mainly bot-based. I would have to have waited around practically all day to get connected with a human being, even then they were delivering the same impersonal, scripted messages which didn't help me resolve my query. I was appalled at how impersonal, unhelpful and scripted it was. I will not be shopping here any more if i can at all help it. would NOT recommend!”
“I bought a Sturling watch via Debenhams, seemed like a good deal.
It was a Christmas present, bought early as it was on offer.
Open at Christmas and activate the watch and activate the battery as it's been isolated, and the watch works for 2 hours.
Hmmm, reset the time, again, the watch works for 2 hours.
Go through this a few times, the longest the watch will work for is 24 hours before stopping.
Contact Debenhams, and apparantly they only cover it for 6 months, it's my fault for not checking it when I received it. Suck it up.
I reply to them saying that it's covered by a 12 month warranty under the consumer rights act, and get completely ignored, wow great customer service!
So, I email them, and that gets ignored too!
So not only do Debenhams sell rubbish products, they don't honour UK Law on consumer rights, but they are down right rude and ignorant with customers!
I'll NEVER shop with Debenhams again, will not recommend them to anyone, and will now make every effort to leave as many negative reviews as possible!
This could have been avoided!”
“Returned item in November 2025 , its now mid January 2026, despite many emails I have not had a refund. They make it impossible to speak to anyone, they don't share proper contact details.
Low rent sharks, Avoid like the plague.”
“The delivery was very slow. The packing was not padded in any way, so my expensive palette of eyeshadow were shaved through the letter box and hit the floor, breaking up some of them. I specifically instructed the delivery to take it to the neighbourhood but my instruction weren't followed. This was a negative first and last experience ordering from Debenhams. Also my negative feedback was not posted on their website what a joke of a company.”
“I purchased bedding end of September 2025 … only used couple of times the bottom sheet when placed on the mattress began to rip along the elastic and then up the sheet… I informed whatever kept getting a reply that was nonsensical (a ruddy bot) sent photo etc … the outcome don’t refund items that basically weren’t damaged upon delivery… fuming if there had been a store open I would have taken it back for a refund… I’ve had sheets years and nothing like this obviously substandard material… never ever order anything from this company again you have been warned.”
“Customer services is shocking. No
Real People poor quality bedding returned in November still waiting for a refund in January. Do. Not buy anything from here”
“Absolutely disgusting company ordered toaster on 2nd December then they said it was sent back you can’t speak to anyone at all all by email never get a straight answer then they said they would refund haven’t seen a penny now I’m taking them to tribunal have to toaster was Smeg £150 I can’t lose out looked up not Debenhams but boohoo”
“Ordered a bookcase. Came soaking wet and damaged. I have been trying to sort it out for 2 months now and still no refunded. Used all 3 ways to speak to them that they have they don't have a phone number to call anymore. I either do not get a reply or they ask for photos again that I have provided 3 times. The customer service is not even 1 star it would be 0. Please do not buy from them. Stressful and unnecessary.”
“Terrible, sent damaged goods and just keep asking for the same information all the time.
I've given up and put it down to a bad experience do not use this company.”
“If I could award less I would ! Debenhams are now subject to theft/fraudulent activity, after not issuing a refund on my items since early November . Despite numerous emails that many were ignored and a final offer of resolution 2 weeks ago , I still have no refund. A blatant lie that it would be back in my Apple Pay on the 13th December . DO NOT PURCHASE PRODUCTS from DEBENHAMS/Coast THAT YOU MAY HAVE TO SEND BACK !
I have asked numerous times to escalate my concerns in line with complaints procedures and been ignored.”
“Echoing what others say, customer service is basically non existent. Truly terrible. Can't even complain to them because they never answer. Honestly, the worst”
“Absolutely disgusting customer service. I cannot believe the lack of communication. One minute apologising the next ignoring me. 20 days and half a refund!!!
Do not shop here its terrible 😞”
“Its been over a month and i haven’t received my full refund back why, i have message chatt with your social media chat automated service and the can’t resolve my problem. How do we contact directly to you. Such bloody nonsense service has Debenhams has become. Never doing shopping with you ever. Refund my money back immediately £148:50.”
“Horrible experience!
Terrible customer service!
They are not responding to emails or on their what’s up! Or responding only till they find out the problem and then ignore it! I have been trying to contact them for a month now! Avoid!”
“I ordered a Christmas gift online but found the delivery would be on Christmas Eve so cancelled the order as I wouldn't have chance to get the gift to the recipient.
The order hadn't been dispatched at the time I cancelled the order, but Debenhams Customer Service point blank refused to cancelled it stating "if you find you don't have time to pass it on to its recipient, you can return it once received" which I believe is breach of my rights under UK Law
Absolutely disgusting customer service, I would never use this company again”
