“Absolutely awful, avoid like the plague
If it were possible to give minus stars I would do so. I wouldn't purchase anything off Debenhams, they sell short life span rubbish, their on line customer care is awful. A piece of furniture, irrespective of how expensive, or how seldom used, purchased from them, is only warranted for 12 /24 months, then allegedly it is down to the manufacturer, which is totally incorrect, but try telling them facts. Awful company to deal with as far as customer care is concerned. It's a case of 'they take your money and run' and after 12 or 24 months the abrogate any responsibility and it's down to you. Avoid like the plague”
“If it were possible to give a minus star I would do so. I wouldn't purchase anything off Debenhams, their on line customer care is awful. A piece of furniture, irrespective of how expensive, purchased from them is only warranted for 12 months, then allegedly it is down to the manufacturer, which is totally incorrect, but try telling them facts. Awful company to deal as far as customer care is concerned. It's a case of 'they take your money and run' and after 1 year it's down to you. No wonder they are going to the wall.”
“They are going downhill. Where do I start its been poor customer service to false advertising. I have made several attempts to resolve my issue with them but no one seems to call you back. I received an email offer from debenhams which stated extra 20% off sale items but when actually placed the order no discount was applied. I have spent lots of time to try and talk to someone in customer service but Noone calls back.
I used to love shopping at debenhams but as they say you really find out how good customer service is when faced with a issue and how well staff deals with the issue. I would give debenhams zero for customer service.”
“Choice of meals amounts to 3 , sullen staff, serving chips with small tongues which took ages to put on plate fish looked like it had been standing hours . Noticed staff picking cups up with fingers inside cup before filling ! Had to ask for condiments as none in tray , chairs dusty dismal appearance overall on restaurant , did not get any butter with soup & roll as advertised . Better service in a greasy spoon”
“Debenhams seem to have changed their returns policy. Nowhere on the invoice does it tell you how to return free via Hermès just to take the parcel to a collection point. There is no Hermès returns label supplied only a post office. Not knowing any better I took my heavy parcel to the post office and was horrified to be charged £13.17. Very helpful girl on customer service who talked me through what to do for the future but no help at all from the complaints dept other than I should have know better. That’s after years of custom. Not good”
“I attempted to buy a jumper from them last week. Having placed the order and received a confirmation email giving a delivery date - it was not delivered. Tracking delivery failed to work at all. 4 days after the supposed delivery date I contacted Debehams customer service to ask why I hadn't received it. They responded by blaming me and claiming that it hadn't been delivered because the courier "did not had the required name and contact details" (the grammatical error is theirs) which is rubbish because I provided my name, address and email when ordering. They then went on to say: "We are unable to send a replacement for concession items. Concessions are other retailers which trade in our store, such as Oasis or Coast." and simply washed their hands of the order altogether. Don't bother ordering anything from Debehams: they couldn't care less.”
“Very slow at refunding items. I am still waiting for a refund of £156. Debenhams have sat on this money for over a month. It has not been credited, so my balance shows far more than I owe. This is not the first time I have had to chase them and query returns. Customer service can see the amount and I am told to wait for the next statement, which will be July! This practice seems dishonest. I will be cancelling my account and card.”
“After visiting your Hereford store to purchase a wedding outfit for my sons wedding , the staff in the phase eight department we
Where exceptionally good , in helping me to choose the right
Outfit , and once I had purchased it , they nicely packed it in tissue paper and placed it a bag and I was delighted with the costumer service . On returning home I decided that I would like a nice jacket to complete my new outfit, and has I live nearer to the Gloucester store I thought that I would pop in there to look for a jacket. I looked around the store with my husband and we found what I was looking for in the coast department. On taking it to the till to pay , we where asked by the cashier if we wanted it in a bag or not . Silly question to ask as this was a £100 jacket in white
Bad start to the transaction, then told by the cashier she would put it in a plastic bag as that was all they had and that coast
Haven't supplied bags for there cloths . I found this cashier to be very rude and unhelpful . Very very poor customer Service
Definitely won't be shopping in Gloucester store again .
Surely They need to see that customer service needs to be improved if these stores have any chance of staying open on are height streets .
Mrs L cooke coleford”
“COLOUR FRAUD!
I thought Debenhams was a good company to buy from but with my recent experience, DONT EVEN IF ITS FOR FREE! I waiting 9 weeks for my sofa to arrive, had to be with them on emails the whole time, delivery was a hustle itself but once i opened the package (after the delivery guys had left) I was extremely disappointed! Wish I could just give it back to them. I emailed Debenhams telling them about the colour and attached picture of my sofa what i looks like and the one from the website. They replied: 'images shown on our website are taken under bright studio lighting' Unbelievable!!! They are 'photo-shopping' furnitures now!! Disappointing! Disappointing!”
“I found myself out off pocket due to a genuine mistake, I found them pushy and got a barrage of emails all saying the same thing but from different operators, definitely will not recommend, very poor company”
“Manchester City Centre store horrible experience security watching right in front of you as browsing letting you know felt uncomfortable told manager on perfume section couldn’t care less attitude. Won’t be going back”
“I bought two dresses online on May 3. 1st dress was shipped on May 6 and 2nd dress was shipped on May 7. Both we being shipped to ROI. 1st dress was shipped with CAE and was in the Dublin depot since May 8. 2nd dress was shipped with myHermes and arrived in their sorting depot on May 7. Both dresses never arrived and I was promised a refund. I am waiting on this at the moment.
First person I dealt with on their customer service was very nice and helpful. Second person was very rude, I wrote in about the dresses as they had not arrived on the final day, I received a reply at 16.30 stating that as it as not yet 18:00 should wait to see if they arrived at 18:00 that day. Considering both tracking numbers I received from Debenhams stated the dresses were still in the depots and hadn't moved I found this reply utterly useless.”
“Went to Debenhams Cafe Birmingham, top floor, April 2019 on a Sunday afternoon.
They didn't have 3 things on the menu. Most of the trays were dirty, tea stained or spinach on them. They advised they had no salad with the baked potatoe, yet when it arrived there was salad. The air con was blowing a gale and that was after moving 3 times. The serviettes were actually paper towels from the toilets! Oh and the cashier was miserable and not helpful at all. It was not busy.
Don't think I'll be going there again.”
“If I could give no stars I would. Ordered online and received the complete wrong item. When I spoke to customer services not interested at all told me I had to go other to the store get a gift card then order again. Absolutely awful won’t be using again.”
“Once a great store
My wife was in Luton Mall store with me yesterday to buy an expensive Guess watch. Serving shop assistant had to call another one to help putting right time and date which they actually refused to service me on.
The one that came up was a female, dressed like she wanted to go to the night club, complete inappropriate and to me really disgusting. She was so rude and arrogant and always looking very angry at my wife that they had to set the date and time which they didn't know anything about. What a poor and horrible service. Go and get your staff some uniform and train them on customer service. It's not only Men your females have to serve.”
“Delivery did not happen wrong email info sent did not reply to my email if I did not chase would be no wiser what’s happened to parcel they have your money you wait a month to get it back although told me I’m lucky gettibgvit quicker as I had called no recognition of customer being put out at all so sad as company not doing well would normally want to support but how can you when they cannot meet customer needs? Shall stop using them now sadly”
“Purchased an iMac 27’ 5k Retina from Debenhams that developed major faults after 32 days ( 2 Days outside their refund policy). Reported it to Debenhams only to be told( quite rudely) they could do nothing and I needed to contact Apple for the iMac to be repaired.
I did contact Apple and they were brilliant. Apple basically told me that my iMac was certainly delivered faulty - an hairline crack on the inside of the screen and logic board damaged. Apple replaced everything and gave me free Apple Care for my troubles.
I discovered later that Debenhams electrical are supplied by a company called Buy it Direct ( Laptops Direct etc), this company is based locally to me and has a appalling reputation, I certainly wouldn’t have purchased my iMac from Debenhams if id have known this. I won’t be purchasing anything again from Debenhams again actually,lesson learnt.
If you can’t get the simple things right, like decent customer service its hardly surprising Debenhams is going down the pan.”
“I spent a fortune on a home delivery, I paid for 24 hour service,. Two days later I phoned to question where my order was, they refunded the 24 hour charge and said to contact them if I don't receive my items in three days. I still didn't receive my items so phoned again. They refunded my money and told me it be 5 days. 8 days still didn't receive my refund, phoned again I was told it was not processed and now it be another 5 days. Told the man I was not happy and I've been waiting for the money and spent a lot of money on calls. The man put me on hold for another ten minutes to be told I get a free 24 hour charge, disappointed, I was a loyal customer but I think I go to next instead now”
“Buy from them online and end up paying £15 a month to a complete saving 3rd party company!
How come you can risk your trust these days where everything is moving online?!
Will never buy online from Debenhams again.”
