“
Took payment for an item that never arrived and kept insisting it was on the way despite tracking showing it had never been dispatched. Promised arrival by 9pm on a date that came & went without delivery. THEN they claimed item out of stock and would be refunded. Claimed to have issued refund for item without cost of delivery, then separately claimed delivery refunded as well. Still waiting for anything.
”
- Patricia Ellis
“
If I had read these reviews I woud never have ordered from Debenhams.
- Utterly useless customer service on Messenger only
- produce arrived too late for my Partner's birthday, having spent extra for fast delivery
- apparently refund will take will take 19 days to process - what?!!!
- I'm contacting my credit card company after 19 days if nothing comes through, which appears to be a common issue.
”
- Scotter
“
Order and Delivery Issues:
• Order Placement and Delivery Expectation: I placed an order on February 24th, opting and paying for next-day delivery, which, according to your policy, guarantees delivery within two working days.
”
- Ben A
