“
Atrocious Customer Service, special religious festival gift bought for next day delivery never even arrived, I had to deal with a barrage of automated responses from AI bots, eventually after three weeks of nonstop emails, gave me a refund, no compensation, nothing, my little sister was the only person without her gift at our family gathering, what a truly awful experience and company, avoid at all costs.
”
- EM
“
I have been a loyal customer for many years. Before I became housebound 6 years ago. Since then I shop online. I find that the return service is so difficult. I am unable to arrange a collection from home. I can't go out. I don't drive. I have to wait for a kindly relative to take it to a delivery service for me. Its a shame but I can't shop at Debenhams any more.
”
- KAMAJARO
