“
Avoid Debenhams l, the structure isn't there. The return process is terrible and hard work, further more they charge you later on £1.99 for returns. The customer service and response time this terrible and unforgivable. Refunds take about 3 weeks to be actioned again another issue.
”
- Lee
“
Rug collected by carrier, and receipt given on 25January.
Yesterday I contacted Debenhams asking why no refund.
They said they needed a copy of my returns receipt.
If I had not contacted them I assume no refund would be given
What a terrible Company.
My first only time ordering from them.
They have ruined the reputation of a once great organisation
”
- Anonymous
“
Purchased top on DBZ. Very poor quality so returned. Very hard to get returns label from them, poor communication, have eventually returned item and have been waiting over 4 weeks for a refund. Would not use again
”
- Ffion
