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Debenhams Reviews

2.7 Rating 1,673 Reviews
41 %
of reviewers recommend Debenhams
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How is Debenhams returns process?
(1 day ago)
Greater than 91% of reviewers feedback is Debenhams returns process could be better.
(1 day ago)
F

Returns - Difficult

10.53%
Industry Average
Horrendous experience with returns! Returned all items, then it took 2 weeks to be processed! I was then charged £1.
- Anonymous
I don't think this is an ethical returns policy.
- Anonymous
I bought two pairs of shoes, returned both as they were unsuitable. Debenhams only refunded for one pair. Refuse to accept two pairs were returned. Despite many emails they are refusing to acknowledge our returns. Very bad customer service....do not buy from them
- Anonymous