Debenhams Reviews

3.1 Rating 1,327 Reviews
52 %
of reviewers recommend Debenhams
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How is Debenhams returns process?
(1 week ago)
Greater than 91% of reviewers feedback is Debenhams returns process could be better.
(1 week ago)
F

Returns - Difficult

0.00%
Industry Average
99 per item! On my order Debenhams supplied me the wrong returns label so it went to the wrong place and they now refuse my refund.
- Anonymous
This is the worse service I have ever used in my entire life, I purchased some goods through what I thought was a reliable organisation, I had my items returned by evri courier, to what I've just now discovered on the news that thousands of people have complained about this courier losing returns or returns being pinched.
- Leslie mahon
Do not buy from this company. I bought some expensive premium pillows 1 week in the are flat and do not plump. There is NO WAY i mean really NO WAY to contact Debenhams succesfully, they do not reply to emails and the returns link for faulty products does not work. Disaster this should be criminal I feel they have just stolen from me. NEVER NEVER buy from them.
- Lisa