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Debenhams Reviews

2.6 Rating 1,712 Reviews
40 %
of reviewers recommend Debenhams
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How is Debenhams returns process?
(1 week ago)
Greater than 95% of reviewers feedback is Debenhams returns process could be better.
(1 week ago)
F

Returns - Difficult

10.53%
Industry Average
Ùnfortunatly i have found the returns process to be tiresome and frustratating .i ordered two products that came from two differant suppliers so needed to be returned seperatlyit was hard to find out how and where to send these products .
- Allison Piper
They also expect me to pay for the return at this point but the returns option clearly shows I have to pay for their error.
- Peed off.
I wish I could give 0 stars! I ordered 5 bridesmaid dresses which when they came weren’t what we needed. I sent them back (September 25) and still now haven’t received back the money (Feb 26)which totals to nearly £500. Amex have now had to pay it. Do not order - you won’t get your money back on returns!!!!
- Anonymous