Debenhams Reviews

2.7 Rating 1,695 Reviews

41 %

of reviewers recommend Debenhams

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Delivery

How does Debenhams deliver? How long does Debenhams take to deliver? Does Debenhams deliver on time? How is accuracy and good condition of items delivered by Debenhams?

Returns

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Customer Service

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08445 616 161

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(2 weeks ago)

You can contact Debenhams by Live Chat and Email.

Helpful Report

(2 weeks ago)

55.87%

Industry Average

“ They clearly have no governance checks on resellers and the customer service is appalling. ”

- Rvinder Hayre

“ I’ve had one of the poorest customer service experiences with Debenhams. ”

- Anonymous

“ Absolutely appalling experience when shopping online with Debenhams! Very poor quality of items. Return is nearly impossible - I have sent unwanted items back, in the original packaging with return slip attached on 29.03.2026. Still no refund. Customer service is bunch of incompetent ppl. I don't think I'll get my money back. Shopping at Debenhams online was biggest mistakes of my existence. I do not recommend! ”

- Anonymous

Debenhams Reviews

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Customer Service - Average