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Returned a dress. They received the dress back on 8 may. The refund was processed on 13 may and 10 days later it's still 'working it's way through the system'. Customer service is non-existent: message them on WhatsApp and you just get AI generated messages. Email them and they don't reply. Avoid at all cost!
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- Anonymous
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I contacted customer services via Whatsapp to ask if any more were likely to come into stock - they took multiple days to reply and ignored my question and told me to return the dress.
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- Anonymous
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Your customer service levels are horrendous, you basically don’t have any service levels!!! I would advise everyone not to use your on line ordering and if they do good luck with any returns!! Customer’s have to pay for postage on purchases and also pay a return fee on returns and on top of that you will be charged a £1.
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- Mel M
