Debenhams Reviews

“ Please don't order from these fraudsters. I ordered before Xmas in came different parcels, 2 from Debenhams and 3 from partners. One of the parcels had clothes labelled as 12/14 when I ordered 16/18. I messaged the partner and they said they were incorrect labelled but correct size, no such thing. I decided to send everything back the quality I'd really poor. It took me an hour, to get them all ready, then drive to the post office. Then they didn't refund all my returns I've had to constantly chase them and the partner issued the refund request. Them they have charged me £3.98 for sending 2 parcels back. Parcels which they sent 1 item in 1 and 3 items in another not my fault that they can't send it all in one parcels,and for returns that were the incorrect size again not my fault The CEO ignores you, they just are a terrible company. Their customer service is outsourced and they work of a script ”

“ Images have been sent and they are now brushing the matter under the carpet! Their customer service is useless and I had to constantly chase up responses. ”

“ Wish I would of read the reviews before ordering! No presents! No refund ! No contact ! No customer service ! Just a text message replies saying it’s not our fault and you can’t have a refund , well guess I’m glad I used PayPal ! Back at ya! Shouldn’t be able to trade ! ”