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Debenhams Reviews

2.7 Rating 1,695 Reviews
41 %
of reviewers recommend Debenhams
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Phone:

08445 616 161

How quickly does Debenhams resolve customer queries?
(2 weeks ago)
Greater than 73% of reviewers feedback is Debenhams takes over a week to resolve customer queries.
(2 weeks ago)
C-
55.87%
Industry Average
Appaling customer service! Faulty item and only ever had 2 replies. Never will buy from them and would suggest not buying from them!
- Brioney
Absolutely shocking service from a business that now appears to be online-only.
- Ani
If I could give 0 stars I would. They have still not refunded me, even after sending a email to say the refund was on its way. I am now being completely Ignored over email and over messages. I’ve now had to open a dispute with my bank. Disgusting customer service.
- Anonymous