Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This set is very good value for money. The build of the bow is really good quality and was very easy to put together (although it did require a degree of strength!) I bought the set for my 11 yr old son and he can use it well. He is achieving bulls eyes firing from either hand and even while running! The downside is that there are only 2 arrows but I can understand this is done to keep the cost down. Also the target is now already littered with holes and the arrows go through to the other side so I don't imagine it will last too long. This wouldn't detract from me recommending this product though”

Helpful Report

Posted 9 years ago

“Helpful in store advice. Support to use store technology and place order. Polite, helpful and friendly service over telephone and in person when tracking order and on collection. Useful email notification that purchase in store.”

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Posted 9 years ago

“I am buying in Decathlon for some time now and I am really happy with them, just recently I have tried order and collect in store, really quick and professional! I would recommend it to all!”

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Posted 9 years ago

“Good Website, easy to order, very quick delivery and even return worked well and smoothly. Pretty good selection, even on brand names. Will definately buy again!”

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Posted 9 years ago

“Excellent value, & fast delivery”

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Posted 9 years ago

“Very good products at excellent prices, very fast delivery.”

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Posted 9 years ago

“Brilliant service, thanks!”

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Posted 9 years ago

“7 year old grandson loves this scooter. It really helps to get him out of the house in the morning as he can't wait to scoot to school. So far a great success.”

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Posted 9 years ago

“We bought the Air Seconds Base XL Inflatable Camping Shelter and as complete novices we didn't have a clue how to put it up. We took the tent to the Thurrock Store and the manager Joe gave us untold advice and tips and gave us a thorough demonstration of how to erect the tent and also how you put it down and pack it back in to the bag. Joe was very knowledgeable and very friendly and helpful. In today's world good customer service can be hard to come by but Decathlon and in particular Joe, was not just good but superb. I wouldn't hesitate in recommending Decathlon for their customer service and for the quality of the products.”

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Posted 9 years ago

“Fast delivery. Scooter good quality. Seems well built. Very happy child.”

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Posted 9 years ago

“Great product, great value, great service.”

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Posted 9 years ago

“We originally came to Decathlon out of curiosity having been regular visitors and sometimes customers of other outlets. Since we have been buying our sports gear from Decathlon we no longer bother with other suppliers (apart from some online) and come straight over to the Nottingham branch. The price and quality is excellent and the range always provides something we need.”

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Posted 9 years ago

“Excellent service had my volleyball pads delivered in no time ????????”

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Posted 9 years ago

“Fab customer service. I got in touch because daughter's geonaute watch had ceased working. I returned it, but apparently parcel failed to reach the warehouse... customer rep I spoke to sorted it in a matter of minutes and arranged replacement that turned up within two days. Happy-again child!”

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Posted 9 years ago

“Excellent service, both on line and in store. Staff very helpful indeed.”

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Posted 9 years ago

“Good quality clothing at a really good price, thanks!”

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Posted 9 years ago

“Arrived quickly. Great product. Reasonable price. We just need a decathlon store in Snowdonia. Come to Gwynedd and open up a decathlon, the adventure sport capital of Wales!”

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Posted 9 years ago

“Decathlon have all the sports gear I need. Good quality, great prices. Excellent customer service.”

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Posted 9 years ago

“I was very pleased with the fast delivery and quality of the goods i ordered. Shame my pony destroyed his lovely new rug on the first night he wore it :(”

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Posted 9 years ago

“The online service was quick and honest. The goods were too small and taking them back to the shop was hassle free. I'll definitely be buying from Decathlon again.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews