Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with the fast delivery and quality of the goods i ordered. Shame my pony destroyed his lovely new rug on the first night he wore it :(”

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Posted 10 years ago

“The online service was quick and honest. The goods were too small and taking them back to the shop was hassle free. I'll definitely be buying from Decathlon again.”

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Posted 10 years ago

“I love your shop, coustemer servise, prices. The products are great. The only sorrow is that you dont open a store in israel , i rerly in europe and sendig it is abitaxpensive Hagar”

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Posted 10 years ago

“Thankyou for super fast delivery, My items were here within 3 days, very good value for money, I thought as they were so cheap they wouldn't last very long but how wrong I was, they are brilliant value for money and would defo reccomend”

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Posted 10 years ago

“Amazing staff wish there was more.of.a selection of basketball but understand u have to fit a million sports into a store”

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Posted 10 years ago

“Very good.Very quick delivery.At the time free postage too.”

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Posted 10 years ago

“Great quality product, delivered as promised. Purchased shoes (both for me and wife), sizes were perfect.”

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Posted 10 years ago

“Click and collect very efficient and good value.”

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Posted 10 years ago

“Good value.”

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Posted 10 years ago

“Good value, good quality items with efficient service.”

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Posted 10 years ago

“Ordered 2 trousers: cheap, good quality, fast service. Just great.”

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Posted 10 years ago

“Very quick service.”

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Posted 10 years ago

“Good service and prompt delivery”

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Posted 10 years ago

“Very good service and delivery Thanks .....”

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Posted 10 years ago

“Very fast efficient service which was ideal as I had left organising my sons ski gear until the last minute - great for price, as I was able to take advantage of the end of season sales! Trousers, goggles, socks and base layers sorted. All as described and delivered very quickly. Will use Decathlon again and will recommend. Many thanks.”

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Posted 10 years ago

“Great products at great prices and a superb customer experience”

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Posted 10 years ago

“I absolutely love this store. My triban 500se is an amazing bike I use daily. I have also purchased clothing and everything has been received timely and quality is well above the price bracket. Cannot recommend decathalon enough.”

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Posted 10 years ago

“One thing I can't abide when shopping is being hassled by the sales staff when looking around in a shop. In Decathlon I never had a problem but they were there as soon as I needed assistance. They answered my questions and concerns and I left with a brilliant snorkel mask that I didn't even know existed. I am absolutely over the moon with it. But as I was browsing I noticed the prices of things and thought they were really good. I also bought a snorkel jacket online because they had none in store and the salesman even guided me through the process on the computer in the shop. I am very pleased with my shopping experience at decathlon and will be calling in again to get more holiday supplies. I've also told a few friends about Decathlon too. Well done”

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Posted 10 years ago

“excellent transaction and fast delivery servie”

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Posted 10 years ago

“Service is very good and fast,excellent”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews