Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to use the website. Parcel was delivered quickly and well packaged - and the price was right!! Will definitely use again and have recommended”

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Posted 9 years ago

“Delivery was really fast and although one of the parcels didn't arrive with the other, customer services dealt with my query efficiently and the second parcel arrived a day later. We love our new Quechua tent too!”

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Posted 9 years ago

“I can not fault the service from decathlon. Absolutely fantastic. The Basketball stand was provided with a damaged component and they provided a customer service that is second to none. Its not when everything is perfect that you judge a companies service but on how mishaps are dealt with. Communication both written and verbal was on time every time as promised.In addition the assembly of the basketball stand was one of the easiest I have done, videos, written and assembly drawings were of the highest quality. Great product but more importantly great service.”

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Posted 9 years ago

“all good”

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Posted 9 years ago

“Great prices and a vast range for all age groups and sports.”

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Posted 9 years ago

“Quality goods, competitive prices, next day delivery ??????????”

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Posted 9 years ago

“Goods arrived quickly. I had to send one item back because it was the wrong size. The assistant was very helpful and I received a refund within a few days.”

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Posted 9 years ago

“everything I have bought at Decathlon has been of the highest quality and all your prices are extremely reasoable”

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Posted 9 years ago

“Super quick and easy service and price was excellent. Great choice selection as well.”

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Posted 9 years ago

“Very good product. I have bought several products so far. Highly recommended.”

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Posted 9 years ago

“Excellent service, when things went wrong. Through no fault of decathlon the shipping company managed to destroy two deliveries. Decathlon replaced the item, provided a refund, sent a money off voucher, and even helped me to my car with the final delivery. Very impressed indeed.”

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Posted 9 years ago

“I am really satisfied !!! Great !!!”

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Posted 9 years ago

“Article just as described and speedy delivery.”

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Posted 9 years ago

“Quick delivery, easy to order & great products”

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Posted 9 years ago

“Fantastic customer service”

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Posted 9 years ago

“Always happy with the goods I receive. Delivery is also quick. Definitely recommend”

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Posted 9 years ago

“Always have loved decathlon, I can always find exactly what I need for a brilliant price”

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Posted 9 years ago

“have bought 4 swimming costumes and have found the fit really good and so comfortable, and best of all reasonably priced”

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Posted 9 years ago

“Easy to use website with good selection and reasonable prices. Simple ordering, fast checkout and very quick delivery to local drop off point. Would definitely order from Decathlon again.”

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Posted 9 years ago

“I love Decathlon. When I first started shopping there I was open but a little skeptical that things as cheap as they were could last. I was totally wrong. I had a favourite pair of outdoor walking shoes which cost less than 20 pounds and lasted years. They were much more comfortable than the much more expensive options I had tried from traditional outdoor shops. I have continued to shop there and have never been disappointed. A great balance of well priced and good performance clothing and sports accessories.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews