Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery to store easy collection. Good value for money.”

Helpful Report

Posted 10 years ago

“Ordered various clothes for my son, arrived within 3 days and text received to keep me informed. Picked up from local store. So easy, will be ordering again, so much easier than going to the store and getting overwhelmed by too many choices. Sizes were less generous than elsewhere so would order larger size. Good quality too.”

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Posted 10 years ago

“So easy to use the website. Parcel was delivered quickly and well packaged - and the price was right!! Will definitely use again and have recommended”

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Posted 10 years ago

“Delivery was really fast and although one of the parcels didn't arrive with the other, customer services dealt with my query efficiently and the second parcel arrived a day later. We love our new Quechua tent too!”

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Posted 10 years ago

“I can not fault the service from decathlon. Absolutely fantastic. The Basketball stand was provided with a damaged component and they provided a customer service that is second to none. Its not when everything is perfect that you judge a companies service but on how mishaps are dealt with. Communication both written and verbal was on time every time as promised.In addition the assembly of the basketball stand was one of the easiest I have done, videos, written and assembly drawings were of the highest quality. Great product but more importantly great service.”

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Posted 10 years ago

“all good”

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Posted 10 years ago

“Great prices and a vast range for all age groups and sports.”

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Posted 10 years ago

“Quality goods, competitive prices, next day delivery ??????????”

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Posted 10 years ago

“Goods arrived quickly. I had to send one item back because it was the wrong size. The assistant was very helpful and I received a refund within a few days.”

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Posted 10 years ago

“everything I have bought at Decathlon has been of the highest quality and all your prices are extremely reasoable”

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Posted 10 years ago

“Super quick and easy service and price was excellent. Great choice selection as well.”

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Posted 10 years ago

“Very good product. I have bought several products so far. Highly recommended.”

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Posted 10 years ago

“Excellent service, when things went wrong. Through no fault of decathlon the shipping company managed to destroy two deliveries. Decathlon replaced the item, provided a refund, sent a money off voucher, and even helped me to my car with the final delivery. Very impressed indeed.”

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Posted 10 years ago

“I am really satisfied !!! Great !!!”

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Posted 10 years ago

“Article just as described and speedy delivery.”

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Posted 10 years ago

“Quick delivery, easy to order & great products”

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Posted 10 years ago

“Fantastic customer service”

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Posted 10 years ago

“Always happy with the goods I receive. Delivery is also quick. Definitely recommend”

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Posted 10 years ago

“Always have loved decathlon, I can always find exactly what I need for a brilliant price”

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Posted 10 years ago

“have bought 4 swimming costumes and have found the fit really good and so comfortable, and best of all reasonably priced”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews