Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my order - contacted as promised when item was available to collect from store.”

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Posted 9 years ago

“Excellent products. I bought a load of ski gear which was great value and good quality. Very quick delivery. Would recommend.”

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Posted 9 years ago

“I was really pleased with my head collar and lead rope .they were excellent value for money and superb quality. I will not hesitate to purchase any future equine items from you”

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Posted 9 years ago

“Excellent service quality: prompt delivery; Tribord sailing gear fits me well and feels high spec.”

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Posted 9 years ago

“The child bike seat is great I fitted it really quickly. Delivery was straightforward, arrived as expected”

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Posted 9 years ago

“After a couple of hiccup things have been way better much faster pick up in store. Quality still very good I find it a lot better than some of the other stores”

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Posted 9 years ago

“Excellent products that I struggled to find anywhere else, having purchased a junior shorty snorkelling suit I would recommend them to anyone. Great service, easy to navigate website, delivery was prompt, and the pricing presents fantastic value. Rapidly becoming a favourite outlet!! Barry MK”

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Posted 9 years ago

“Quick service , good communication .Shame product wasn't suitable as I thought it was a good idea. Would recommend Decathlon though to my friends”

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Posted 9 years ago

“Very quick delivery would definitely use again and lovely quality swimwear”

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Posted 9 years ago

“Everything was perfect”

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Posted 9 years ago

“excellent goods and a very fast delivery. Highly recommended”

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Posted 9 years ago

“I'm a standard size 12 so going on previous reviews, ordered a medium size for the Midslide women's warm ski jacket. Unfortunately was too tight for comfort so ordered a large. Perfect. Absolutely love the coat. Is like getting under a duvet. Superb. Good value for money. Returns process easy and got full refund including initial postage (not on the return but only cost about £2.50). Go for it and hope you get some cold weather so you can wear it and look good ???? even if like me you're not a skier.”

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Posted 9 years ago

“Very pleased with my purchase”

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Posted 9 years ago

“A great website with very good prices and really quick delivery of some basic bits and bobs and some truly unique and thoughtful products.”

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Posted 9 years ago

“I found the products I wanted at the cheapest price at Decathalon, delivery was very fast, packaging was good. All round good customer service”

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Posted 9 years ago

“I have shopped at Decathlon for many years, for all my family, and the products are not only good value for money, they are also well designed and obviously rigorously tested in order that they do what they are meant to do. In any given department they offer a large range - from budget equipment to professional kit. I have never found fault with them and it is the first place we go to if we need anything for our holidays.”

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Posted 9 years ago

“Easy to order, quick delivery and the best click and collect process I have come across yet, super fast and easy”

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Posted 9 years ago

“Hi Robert mcwilliams here I just want to say I ordered floattube of yous witch was the service was great I received the floattube pretty Quick I had a couple of problems with floattube and Decathlon was righting Quick at replacing my floattube so I want to say from the bottom of my heart The biggest thank Decathlon and the people that work for them yous are very friendly and plesent Robert thank you again”

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Posted 9 years ago

“Excellent customer service and products purchased at very reasonable prices.”

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Posted 9 years ago

“Great prices and excellent customer service!”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews