Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, quality product and very fast delivery,”

Helpful Report

Posted 9 years ago

“Fabulous value for money .. Great fit ! Speedy delivery will use again without hesitation”

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Posted 9 years ago

“Such value for money! Doesn't pack down to the smallest compared to brand names but for £25 it's warm and a nice bright colour. It's also reinforced in areas which is useful when climbing in it! Overall I'm super happy!!!”

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Posted 9 years ago

“Good range of equipment at good prices, and delivered quickly. Web site is easy to navigate too.”

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Posted 9 years ago

“I ordered online for click and collect and it transpired you were out of stock , upon receipt of the email on a Monday to say they were out of stock I contacted customer services who gave me numerous options including a refund , I decided to wait and see if the items arrived on time , customer services checked on 2 occasions and called me to keep me updated ... the items arrived on the Wednesday as promised... Customer services were brilliant , I would say the best I have ever dealt with for a large organisation , the proof is always when something goes wrong how well the seller responds ... magnificent response from decathlon who were honest with great communication skills ... because they were honest it meant I could have a contingency if the stock hadn't arrived ... very very good”

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Posted 9 years ago

“Very happy with recent purchases from Decathlon 2 gilets and jackets keep up good work!”

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Posted 9 years ago

“Very customer friendly service, will be a visitor at the new Huyton store.”

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Posted 9 years ago

“Great products, really reasonable prices. Fast delivery.”

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Posted 9 years ago

“products are of good quality and great value- delivery times are sometimes disappointing. We use Decathlon regularly.”

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Posted 9 years ago

“Great products, service and pricing”

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Posted 9 years ago

“Fan bloody tanstic best online retailer I've ever dealt with ...”

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Posted 9 years ago

“I've been really happy with the items I've bought”

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Posted 9 years ago

“Excellent shooting/hunting gear at a very good price.”

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Posted 9 years ago

“Great company to deal with”

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Posted 9 years ago

“Outstanding specially Quechua , newfeel products l love them thanks decathlon.”

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Posted 9 years ago

“Great service and fast delivery. Friendly staff always willing to help”

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Posted 9 years ago

“Excellent service with smile at the shop in Watford .”

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Posted 9 years ago

“I purchased a gymnastics leotard for my 8 yr old Daughter, excellent value for money, my daughter is really pleased with it, I have recommended Decathlon to other parents. ;)”

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Posted 9 years ago

“Item's are are of good quality & value for money.”

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Posted 9 years ago

“Very good quality items, especially for ski gear.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews