Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tent arrived in very timely manner. As described and of good quality. Have put up in garden, easy to erect. Will right further review after Glasto.”

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Posted 9 years ago

“Great products and customer service.”

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Posted 9 years ago

“Love this store. Quality equipment for reasonable prices with incredibly helpful staff who can give you the time of day to help you make big decisions on where to spend your money!”

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Posted 9 years ago

“Great service and after sales customer service excellent. Yoga pants fit as expected and walking boots great value and quality.”

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Posted 9 years ago

“Lovely gymnastic leotards for an excellent price. Cheapest around! Thanks”

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Posted 9 years ago

“Our new colourful XL towels are just the best. Fold up so small and neatly and stay that way thanks to the strap. Dry so quickly! Looking forward to showing them off on holiday ;-)”

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Posted 9 years ago

“Absolutely perfect present!”

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Posted 9 years ago

“Have shopped with them a few times both online and in store and always had good experiences with them and products that are cheap, work well and last better than some more expensive stuff I have bought in the past.”

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Posted 9 years ago

“Good quality products (women's neoprene shorts and a Tee shirt) at very reasonable prices. They were delivered promptly. I will use Decathlon online shop again and will recommend it to others.”

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Posted 9 years ago

“The goods are what you need at a good price. I like the Click and Collect option!”

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Posted 9 years ago

“I bought quite a few items and their customer service is advance of many stores I have experienced. They have succeeded in fulfilling my high expectations of quality priced low. My road bike is a credit to the affiliation to b'twin. Their specialist in this field is a big big plus and they should not allow this to be undervalued.”

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Posted 9 years ago

“The item got delivered the next day. Good quality item at a great price. Would recommend and would definitely use again.”

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Posted 9 years ago

“Odered it and it came promptly .”

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Posted 9 years ago

“Very good, fast service. Pleased.”

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Posted 9 years ago

“I ordered online & everything arrived on time as expected. Returned an item to shop (I changed my mind) and they were really helpful and refunded without quibble. Whilst in store a really helpful guy discussed pop up tents and told me how to fold them back up and how sturdy they are. Really impressed plus you have a whole year to get refunds!”

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Posted 9 years ago

“Ordered a mountain bike online to collect in store. Very professional service received. Fast service with building and testing the cycle in store.”

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Posted 9 years ago

“I needed ski trousers and was able to click and collect from the Wandsworth branch. The service was quick and very helpful. The trousers chosen are great, good value too.”

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Posted 9 years ago

“Very reliable and helpful, with good value products”

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Posted 9 years ago

“Boots arrived promptly and in excellent condition. The boots were a good price and have been brilliant in the wt, muddy weather we have had.”

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Posted 9 years ago

“Great range at great prices. Many outdoor items as technical as the bigger brands.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews