Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value sports goods. Excellent online service and amazing delivery! Can't praise them enough. ????”

Helpful Report

Posted 9 years ago

“My first order with Decathlon. Items all arrived together very quickly, two days earlier than expected delivery date. All items seem good quality. Once I've worn them and washed everything a few times, I'll be buying more (if they wash well). Great service overall so far.”

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Posted 9 years ago

“Ordered for first time and delivery arrived as stated on confirmation and will definitely order again in future”

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Posted 9 years ago

“Quick, quality and value for money”

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Posted 9 years ago

“The items I bought were great and the after care I needed was excellent. Will definitely buy more from you”

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Posted 9 years ago

“Good product with super fast delivery”

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Posted 9 years ago

“A bit disappointing that they had discontinued the sale of the shoes I wanted in store but it was very easy to order on line. Communication was excellent and the shoes were in store for me to collect in record time.”

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Posted 9 years ago

“I bought a grey microfibre bathrobe which is exactly what i was looking for - a smarter alternative to a travelling towel, especially if you're using shared bathroom facilities/camping I preferred the colour options in the men's section (grey). I ordered a size Small which was perfect for me - I'm 1.7m tall and a size 10. The price is excellent considering the quality. The delivery speed was impressive -it was either 1 or 2 days after making the order.”

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Posted 9 years ago

“I thought the website was brilliant”

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Posted 9 years ago

“great costumer services”

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Posted 9 years ago

“Decathlon is an excellent shop. It's great for well-priced everyday stuff - if you do sports regularly, you need plenty of kit and it all adds up. I'm a runner, skier and kayaker, all of which need plenty of reliable spare kit because it gets cold and wet. Decathlon must have saved me hundreds of pounds over the years on simple things like socks, shorts and gloves, and groovier things like buoyancy aids, rucksacks, running shoes, paddles and ski clothes. Sailors, footballers, hikers and campers will love it too - their cheap pop-up tents are fantastic. There are a few oddities - I don't really get why their fishing section doesn't have any fly-fishing stuff at all, and while the own-brand products are often excellent (have run marathons in their shoes and shorts) the branding is often a bit in-your-face. I also like the "click and collect" service, but have once had an incorrect delivery (the right items in the wrong size) but you can change straight away and generally it's excellent with prompt and accurate tracking of deliveries. Great shop.”

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Posted 9 years ago

“All good”

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Posted 9 years ago

“Excellent quality stuff!!! click and collect is brilliant, as sometimes things can be difficult to find instore. Staff pleasant and helpful.”

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Posted 9 years ago

“Great prices. Speedy delivery. Love this shop!”

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Posted 9 years ago

“Excellent service as always”

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Posted 9 years ago

“My daughter was very happy with her leotard.”

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Posted 9 years ago

“ordered items for collection from store. all goods arrived on time / no problems,great service”

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Posted 9 years ago

“I know Decathlon from our trips to France, and when I needed to replace my tennis shoes like with like I turned to their web site, found the shoes and was playing in them two days later. The price was good too.”

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Posted 9 years ago

“Great value quality clothing - wish they had a store in Dublin, or were partnered up with the likes of ParcelMotel.”

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Posted 9 years ago

“Fast delivery,great quality.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews