Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality products quickly sent. Easy to change if wrong size etc. Very friendly helpful customer service. Stock lots of products for tall people. Wonderful”

Helpful Report

Posted 11 years ago

“Thank you for a great shortie wetsuit fits great”

Helpful Report

Posted 11 years ago

“Quality products quickly sent. Easy to change if wrong size etc. Very friendly helpful customer service. Stock lots of products for tall people. Wonderful”

Helpful Report

Posted 11 years ago

“Good online experience. I tried to wear the walking shoes in - they gave me really really painful blisters so haven't been able to wear them since.”

Helpful Report

Posted 11 years ago

“Excellent value and prompt delivery of items”

Helpful Report

Posted 11 years ago

“Hi I purcharsed a inflatable tent which for some strange reason does not come with the pump to inflate it with I emailed your Customer Loyalty Team and a lovely lady Anna dealt with all my enquires with speed and efficiency if it wasn't for Anna being so helpful I wouldn't of actually purchased the tent from you as I can't see the point of spending £400 on a tent I couldn't use as it had no pump maybe you should look into this and include the pump”

Helpful Report

Posted 11 years ago

“Very good price for value.”

Helpful Report

Posted 11 years ago

“Ordering machine in store was overly complicated to use. But order arrived on time, and was just as stated, so good overall.”

Helpful Report

Posted 11 years ago

“Quick speedy delivery, unfortunately had to return everything - quick returns process in store.”

Helpful Report

Posted 11 years ago

“What can I say - perfect in every way”

Helpful Report

Posted 11 years ago

“What can I say - perfect in every way”

Helpful Report

Posted 11 years ago

“all ok, easy to use, collected item with no problems.”

Helpful Report

Posted 11 years ago

“Decathlon website is fine, no problems. It's when you come to collect your order that you realise how poor the Customer Service is. Or maybe it's just at my local Wednesbury store where they leave you waiting half an hour while 5 staff huddle around a computer ignoring irate customers waiting to collect parcels!!! Disgusting”

Helpful Report

Posted 11 years ago

Dear Tammy, We apologise for the customer service you received in Decathlon Wednesbury, this is not our aim to leave customer feeling ignored. We have forwarded this onto Decathlon Wednesbury to make them aware of what occurred when you collected your Click & Collect order. We hope that your next Decathlon experience will be positive.

Posted 11 years ago

“An item that was supposed to be in store took over a week to "deliver". The cancellation took several weeks and several angry emails to process. Felt like dealing with a bunch of idiots, which was quite sad.”

Helpful Report

Posted 11 years ago

Dear Pawel, Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. Regarding your request, I can see that after your email we have cancelled and completely refunded your click and collect order. I have checked the estimated delivery day for the parcel to be collected in store and I can see that was perfectly on time and the return form was placed before receiving the item. You may see the estimated delivery date while you are placing the order online filling the basket and selecting the delivery option or the click and collect option. Otherwise you may reserve the item online, so the stock will be related to the store. Thank you for your patience and we hope your next experience with us will be better. Please feel free to contact us by phone or via contact form in our website. Have a nice evening.

Posted 11 years ago

“The first few items I ordered where the wrong size so I returned and exchanges them and everything was spot on with quick delivery for the replacements. Defenitely recommend everything about the company.”

Helpful Report

Posted 11 years ago

“I got my package delivered to my local store,when I received my item it was too small, but there was no problem with me exchanging in the store. I was able to exchange it easily and only pay a bit extra as the replacement was a bit more expensive.”

Helpful Report

Posted 11 years ago

“Great quality, fast service and sound prices too.”

Helpful Report

Posted 11 years ago

“Very good service. Very Pleased. Much better shopping online with more offers and reductions. Thank you Decathlon.”

Helpful Report

Posted 11 years ago

“Ordered items to be told tgat they are now out of stock Poor site if can't manage inventory and charge customers delivery eventhough order is no longer fully shipped”

Helpful Report

Posted 11 years ago

Dear Haseeb, We are sorry that you weren't happy after your order. We are working hard to improve our services, and we really consider your feedback. We hope that you be more satisfied in the future. Thank you for your feedback. Have a nice day !

Posted 11 years ago

“Excellent products at great prices”

Helpful Report

Posted 11 years ago

Decathlon is rated 4.4 based on 11,533 reviews