Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered items to be told tgat they are now out of stock Poor site if can't manage inventory and charge customers delivery eventhough order is no longer fully shipped”

Helpful Report

Posted 11 years ago

Dear Haseeb, We are sorry that you weren't happy after your order. We are working hard to improve our services, and we really consider your feedback. We hope that you be more satisfied in the future. Thank you for your feedback. Have a nice day !

Posted 11 years ago

“Excellent products at great prices”

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Posted 11 years ago

“Purchased a Tribord Waterproof coat for my son and it is excellent, lightweight enough to go in his schoolbag when not wearing which is a huge bonus. Great style, and being waterproof is fantastic value for money. Very pleased with the coat and the service, as it arrived very quickly.”

Helpful Report

Posted 11 years ago

“Bought items online. Turned up in store tocollect to find that these items had been lost/stolen as the store was closing. Then had to travel a 40 mile round trip to the next store a few days later to get a replacement at my own expense. A very poor experience and there is a constant bombardment of marketing emails from Emma at Decathlon which are getting annoying.”

Helpful Report

Posted 11 years ago

Dear Ewen, We are sorry that you experienced troubles with your last order. We are improving everyday our services so we hope that next time we will succeed to satisfy you ! Regarding the marketing emails, you can unsubscribe simply on the link at the end of Emma's email. Sorry for any inconvenience caused, and thank you for your feedback. Have a nice day !

Posted 11 years ago

“great prices on quality products”

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Posted 11 years ago

“Used the order online and collect in store option. It was really easy to use and is something I will use again.”

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Posted 11 years ago

“Excellent, friendly helpful staff and lots of quality products to choose from.”

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Posted 11 years ago

“Best Company I have ever come across, Very Customer Friendly and the service was beyond expectation.Would recommend to everyone anytime. very very please, a delightful experience”

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Posted 11 years ago

“I find Decathlon UK Ltd a very useful store. Whenever I have purchased online or in the store; the service I receive is excellent. The staff I have dealt with have been knowledgeable about whatever question I have asked of them. Keep up the good work.”

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Posted 11 years ago

“Very helpful when I contacted them with a querie. Product was good.”

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Posted 11 years ago

“Orde arrived in store very quickly. Quaility of wetsuit is great.”

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Posted 11 years ago

“value for money, good quality and quick delivery - why ask for more!”

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Posted 11 years ago

“I have placed two orders and whilst the products and prices are great in both deliveries I received the wrong sizes on at least one or more items in each order. More care in picking and packing and I'd happily give you 5 stars. For now I have to wait until I am nearer a store so I know I'm getting the correct sizes”

Helpful Report

Posted 11 years ago

“Working with Decathlon was an absolute pleasure! The attention to detail and help that was offered was outstanding. Living in an "online" world these days, it is a pleasure to deal with true professionals - so well done you guys! The products were great - just what I needed and expected.”

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Posted 11 years ago

“Always very quick, often next day delivery. Goods of excellent quality and usually the cheapest price online. Highly recommended.”

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Posted 11 years ago

“Quick delivery, great service.”

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Posted 11 years ago

“Great quality coat, my son loves it!!”

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Posted 11 years ago

“Great products, fast service, will definitely use again.”

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Posted 11 years ago

“Really fast delivery, I didn't expect it so soon.”

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Posted 11 years ago

“Excellent value and covers almost every sport.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,542 reviews