Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with every aspect of my purchase. Delivery was speedy and well packaged, product was of excellent quality and great price. A****”

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Posted 11 years ago

“Very high quality of product, rapid dispatch.”

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Posted 11 years ago

“I bought these for my partner who plays Badminton twice a week. They are a perfect fit and very comfortable, light and flexible. They are also a very good price - ideal for the casual player. The service from Decathlon was very good.”

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Posted 11 years ago

“Brilliant service excellent value for money”

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Posted 11 years ago

“The sizing on the page dosent match some of the garments. I bought a Gillet following the size giude and the garment had its on size inside and was different. I ended up with garment far to small despite checking on the site.”

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Posted 11 years ago

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Posted 11 years ago

“I bought A BTWIN Mach 700 road bicycle from the Decathlon store in Stockport,(after reading reviews).I am impressed with the bike! and,BTWIN products.I have bought a BTWIN bicycle in the past and recommend BTWIN and decathlon to my friends.”

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Posted 11 years ago

“Very good place for the kids to go running about, product selection is quite nice but not many branded selections available. Majority are Decathlon based products which I found to be very good and are better than branded and the prices are very-very good. I would give Decathlon a go before deciding if I need branded overpriced equipments.”

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Posted 11 years ago

“Staff are fantastic, knowledgable and patient. I love your bikes nothing compares on price and quality.”

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Posted 11 years ago

“Excellent product quality and range for so many sports. Fast delivery and no quibble returns.”

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Posted 11 years ago

“Reliable Co , good prices and if you are not happy with your goods they take them back . it dosn,t get better than that , all without going out to shop...I like it..”

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Posted 11 years ago

“Can't stress the value of the majority of everything I've bought from Decathlon. The feedback widely available in the web is justified and the brand just seems to keep growing. Unfortunately, if you do have a pproblem, the cs team don't do the brand justice. I was told I'd have a replacement rear wheel for my less than 1 year old triban 3 after the bearings failed for the 3rd time but I never received anything and cs stopped returning ny emails. Apart from that annoying issue everything else has been great.”

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Posted 11 years ago

“Sizes are a bit on the snug side. Would advise going one size up for comfort. Otherwise, good quality.”

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Posted 11 years ago

“GOOD SERVICE GOOD VALUE”

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Posted 11 years ago

“3 months after the purchase these guys still keep blocking certain amount of money on my paypal account. Are they serious?”

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Posted 11 years ago

“ordered a swim suit and the pattern on the back was totally out of sequence (although the picture on website did show perfect match of pattern on the back/bottom). It was a little hard to get hold of someone and although the customer service seem very keen to write you emails, they never followed up with anything and it was I who had to seek the contact numerously. Eventually it turned out the manufacturing was appalling BUT they seriously requested to send the item back on MY expense - VERY DISAPPOINTED”

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Posted 11 years ago

“I was more than happy with the service I received from Decathlon. Not only were they quick to deliver and kept me informed of the delivery process all the way, when the goods finally arrived and I wanted to exchange one of them, the woman at the customer call centre was extremely cooperative and went the extra mile to ensure I got the product I wanted (scooter for my son's 7th birthday in the right colour) on time. My son was delighted, and I was a very satisfied customer. I wish all my online shopping experiences were like that. I will be a returning Decathlon customer for sure.”

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Posted 11 years ago

“Excellent products and very quick delivery.”

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Posted 11 years ago

“The decathlon is one the best sport European company in the UK.I like do shopping in the decathlon.very helpful services ...Thanks for nice services decathlon”

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Posted 11 years ago

“Bought a high-vis waterproof cycling jacket. Product details were clear, price was competitive, ordering was simple, delivery was prompt and product was exactly what I wanted.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,533 reviews