Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice wide variation and suitable prices ,l would like to by more pieces but they are out of stock especialy size 14for swimming suits,i hope it will be availabe Regards”

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Posted 9 years ago

“Having the equipment I needed, at a good price and with speedy delivery.”

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Posted 9 years ago

“Everything went promptly and smoothly as it should be.”

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Posted 9 years ago

“Great quality products, some amazing bargains to be had. Delivery was quick and returns to store were very easy with no receipt. Highly reccomend”

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Posted 9 years ago

“We ordered a tent which arrived damaged. After a bit of confusion over how to contact Decathlon to say the tent was damaged and send pictures, we got through. We got a nice reply, asking some questions. Unfortunately it was a no reply email address so we couldn't respond . Anyway, to cut a long story short a courier was sent to pick up the tent, and then a new one was sent out. I think the website should provide an email address you can contact rather than having an online form, and I think customer services should reply to you with an address you can get back to....but apart from that I have no complaints over how the exchange was handled and the contact we've had has always been friendly and polite. We're very happy with the tent and the price we got it for too. We've bought from Decathlon several times in the past and always been very happy.”

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Posted 9 years ago

“very good quality of products and service. you myst find a way to send to all countries of europe. with less money for shiping”

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Posted 9 years ago

“The delivery of my product was swift”

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Posted 9 years ago

“All goods are good quality and delivered quickly.”

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Posted 9 years ago

“Easy to navigate website with good product info. Super speedy delivery.”

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Posted 9 years ago

“Great clothes at a great price”

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Posted 9 years ago

“Decathlon is warm and pretty ))”

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Posted 9 years ago

“Deliveries are super quick and the products of great value and quality - the new expanded range of equine/riding wear is great!”

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Posted 9 years ago

“I have been using Decathlon for years now and I have found their own brands to be of great quality and fantastic value.”

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Posted 9 years ago

“Speedy delivery!”

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Posted 9 years ago

“Good quick service easy transaction speedy delivery good value for money”

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Posted 9 years ago

“Very good easy service”

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Posted 9 years ago

“So happy to have found Decathlon. The order process is easy the prices incredible and the clothing is an extremely good quality. I absolutely love buying my gym gear from Decathlon.”

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Posted 9 years ago

“I did not receive any notification of items being at store. When I checked my account I could see that payment had been taken and the items had been sent. When I phoned the store to check if the item had arrived, they checked the 'system' and said no. I contacted the customer service team who said that they had phoned the store and the items where there but the assistant had only checked the computer. So, no notification and poor service/effort/communication from the store. Regards, Stuart”

Helpful Report

Posted 9 years ago

Dear Stuart, We are very sorry to hear about the delay in the process of your order. We are now forwarding your feedback to the relevant sources so that we can improve our procedures. Please accept our apologies and should you need any further help with your order, please contact our Customer services team on 02070643000. We thank you for your time and would like to wish you a lovely evening!

Posted 9 years ago

“Great selection of items, good communication and excellent delivery”

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Posted 9 years ago

“I have to admit I was very dissapointed as the item was faulty on delivery. However, collection & redelivery was arranged promptly and 10% refund given for inconvenience. Still waiting for replacement though!”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews