Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent 5 star service Free delivery parcel received within 36 hours.”

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Posted 9 years ago

“The best prece and good qualities”

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Posted 9 years ago

“I have been waiting months for my order! Only to be refunded because they are out of stock!!!”

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Posted 9 years ago

Dear customer, thank you for contacting us. We are sorry to hear that you have experienced a delay with your order. No order should take more than a week (at the absolute maximum) to be delivered. For this we are deeply apologetic. In regards to the item being our of stock, this would have been due to the item that was going to be sent out to you was found to be faulty by our warehouse team. They they informed us who would have informed you, however we are not sure as to why this was delayed and you were left without communication for so long. We would appreciate it if you sent us the order details (Customer.enquriries@Decathlon.com or called us 0207 064 3000) so we are able to investigate this further and find out what exactly lead to this. Once again, we are deeply apologetic and we thank you for your patience and for bringing this to our attention.

Posted 9 years ago

“great service fast delivery and the heelys were cheaper than any were else thanks alot”

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Posted 9 years ago

“I found great jacket in excellent value for money”

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Posted 9 years ago

“Delivered quickly and no hassle return at store ????”

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Posted 9 years ago

“Great service and products for a good price”

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Posted 9 years ago

“Very easy to order in a item that was not in stock”

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Posted 9 years ago

“Easy to use website, prompt delivery as arranged. Great products received in time for my sons birthday.”

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Posted 9 years ago

“Ordering online easy and goods arrived exactly when they said. Quality excellent as always.”

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Posted 9 years ago

“great place to shop with great service”

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Posted 9 years ago

“Very nice quality products at a fair price!”

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Posted 9 years ago

“Spent nearly FIVE HUNDRED POUNDS with them, I have tried for the past Fourteen days, to get the amount of 'loyalty points on to my account, loads of e-mails, absolutely useless Customer Services, thus the matter is still unresolved. Shop staff unable to help, online team detached, evry time 'another' employee, un aware of the issue, yet repeatedly unable to resolve a VERY SIMPLE error on their part.... What do I can to gain for a £500 spend, a Fiver.... WHOOPY...... And they can't even get that right...... Are they Sportsdirect, by a different name?????”

Helpful Report

Posted 9 years ago

Dear James, thank you for contacting us. We are sorry to hear that you have experienced problems with adding your receipt to the account to gain points. If you send us an email (Customer.Enquiries@Decathlon.com) or call us: 0207 064 3000 and provide us with the long number on the barcode and the amount on the receipt or email us an attached image we can add this purchase to you. Our points system runs on a 1:1 ratio (£1 = 1 point) Every 250 points collected will be transferred to a £5 E-voucher. Therefore, for £500 you should receive a £10 E-voucher. If you have less than 500 points then you will get a £5 E-voucher and the remaining points will be held on your account to go towards the next E-voucher. We are deeply apologetic for what has happened and we aim to resolve this as soon as possible. Thank you for bringing this to our attention. We will use your feedback to continue to work towards improvements with our service and other aspects of the company. Have a lovely day!

Posted 9 years ago

“lots of choice value for money good online service”

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Posted 9 years ago

“Best price/quality ratio there is. Can't fault Decathlon in any way..”

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Posted 9 years ago

“I appreciate Decathlon's range is good quality products at reasonable prices. I also appreciate the design of the products vs. other companies that are cheap but ugly.”

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Posted 9 years ago

“Quality of the product”

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Posted 9 years ago

“They stock a massive range of items in all sizes and exchanged items twice with a smile and no quibbles or fuss. First rate service.”

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Posted 9 years ago

“Love the products, I am always happy with them.”

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Posted 9 years ago

“Innovative sports wear at affordable prices; no questions asked returns policy; efficient delivery and refunds. Thank you!”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews