Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After initial problems, (stock shown online was not actually in store) good helpful customer service got it sorted very quickly.”

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Posted 9 years ago

“Very good”

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Posted 9 years ago

“There is always someone there to help. There's no need to scour the shop floor for a member staff, at the same time they are discreet. Other retailers should take note.”

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Posted 9 years ago

“very good quality of items, good prices”

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Posted 9 years ago

“Our nearest Decathlon is 40 minutes away. It was great to be able to order the item and have it delivered promptly and without hassle.”

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Posted 9 years ago

“Great price and delivered well before they said they would.”

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Posted 9 years ago

“The item didn't arrive by the date stated when ordering as a result my son and his fried didn't receive their Judo suits in time for their grading. The product itself was fine.”

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Posted 9 years ago

Dear Customer, We are very sorry to hear about the delay in the process of your ordered items. We are now forwarding your feedback to the relevant sources so that we can improve in our services. We are happy to hear that you are pleased with the item itself, we hope to meet your expectations on all further topics in the future as well. We thank you for your time and would like to wish you a lovely evening!

Posted 9 years ago

“The goods were an excellent price, well packaged and delivered ahead of schedule. I ordered jodhpurs and riding boots for my granddaughter, who has just started riding, so it was a very pleasant surprise to find these items for such a reasonable cost especially given how quickly children grow!”

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Posted 9 years ago

“Quick delivery and quite reimbursement when returned an item due to size. All very good. Many thanks. :)”

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Posted 9 years ago

“Order delivered very quickly and in good condition”

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Posted 9 years ago

“Good value/high quality products. Rewarding customer loyalty via the card and by an open no quibble returns policy.”

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Posted 9 years ago

“Great sports gear reasonable Prices most things for outdoor pursuits”

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Posted 9 years ago

“Excellent products at great prices.”

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Posted 9 years ago

“Great service.”

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Posted 9 years ago

“Great range of products and sizes for very reasonable prices”

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Posted 9 years ago

“Delivered quickly. Great products great price.”

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Posted 9 years ago

“Top quality, good prices and fast delivery”

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Posted 9 years ago

“be more happy with more local (national, European) products...”

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Posted 9 years ago

“Excellent bike service including safety check, non-pushy sales staff and good quality bikes for the price”

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Posted 9 years ago

“My order was ready for collection ahead of schedule. I was worried it was going to be too late for me so I got in touch and they responded quickly and confirmed it was in stock. The jacket is great and the price is unbeatable.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews