Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wide array of prices to choose from and excellent cycling department and bike repair service at Wandsworth's store (merci Jean).”

Helpful Report

Posted 9 years ago

“My order has still not arrived!!!! I contacted ipost and they are completely unhelpful!!!”

Helpful Report

Posted 9 years ago

Dear Sophia. Thank you for contacting us. We are sorry to hear that you have experienced problems with your online order. Regarding your enquiry, we would like to suggest you to contact our Customer Loyalty Team at 0207 064 2000 or via email at customer.enquiries@decathlon.com who will be find a solution at your best convenience. Please accept out apologies for all the inconvenience caused to you. Have a nice day.

Posted 9 years ago

“What made me happy is really the price I paid really cheaper than others.”

Helpful Report

Posted 9 years ago

“Wanted waterproof jods perfect”

Helpful Report

Posted 9 years ago

“The ordering process was easy, the delivery was quick and the packaging was not wasteful.”

Helpful Report

Posted 9 years ago

“The order was delivered very promptly. I ordered an exercise t shirt £3.99 and It is excellent quality and fit.”

Helpful Report

Posted 9 years ago

“Good products, good prices. Service and staff knowledge good.”

Helpful Report

Posted 9 years ago

“You supplied a quality product at a very good price.”

Helpful Report

Posted 9 years ago

“Great budget friendly options for a wide range of sports without compromising on quality”

Helpful Report

Posted 9 years ago

“The items purchased have been good quality, excellent value and delivery is prompt”

Helpful Report

Posted 9 years ago

“Items were great and a great price - it just took a long time to get them.”

Helpful Report

Posted 9 years ago

“Excellent products. Speedy delivery”

Helpful Report

Posted 9 years ago

“Ordered online and got delviered to store, pick up was quick and staff where helpful and courteous. What more could you ask for.”

Helpful Report

Posted 9 years ago

“everything”

Helpful Report

Posted 9 years ago

“After initial problems, (stock shown online was not actually in store) good helpful customer service got it sorted very quickly.”

Helpful Report

Posted 9 years ago

“Very good”

Helpful Report

Posted 9 years ago

“There is always someone there to help. There's no need to scour the shop floor for a member staff, at the same time they are discreet. Other retailers should take note.”

Helpful Report

Posted 9 years ago

“very good quality of items, good prices”

Helpful Report

Posted 9 years ago

“Our nearest Decathlon is 40 minutes away. It was great to be able to order the item and have it delivered promptly and without hassle.”

Helpful Report

Posted 9 years ago

“Great price and delivered well before they said they would.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews