Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent price for premium product, efficient delivery to store for collection, quality of product was 1st class. Will now always check Decathlon availability before purchasing.”

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Posted 9 years ago

“Cick and collect very efficient”

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Posted 9 years ago

“Great speedy service”

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Posted 9 years ago

“I received the right item at the right time at a good price.”

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Posted 9 years ago

“Good service. Affordable prices. Variety of products. A big pitty Decathlon does not a branch in Israel.”

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Posted 9 years ago

“there never seems to be any shop staff working in the tamworth store based in asda ? you have to look or wait a long tinme for staff to arrive or be there other than that the goods and general lay out is very good”

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Posted 9 years ago

Dear Frank, We thank you very much for your feedback. We are now forwarding it to the Tamworth store in order to be able to improve our services. Thank you for your time you took to give us your feedback and have a lovely evening!

Posted 9 years ago

“Wide array of prices to choose from and excellent cycling department and bike repair service at Wandsworth's store (merci Jean).”

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Posted 9 years ago

“My order has still not arrived!!!! I contacted ipost and they are completely unhelpful!!!”

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Posted 9 years ago

Dear Sophia. Thank you for contacting us. We are sorry to hear that you have experienced problems with your online order. Regarding your enquiry, we would like to suggest you to contact our Customer Loyalty Team at 0207 064 2000 or via email at customer.enquiries@decathlon.com who will be find a solution at your best convenience. Please accept out apologies for all the inconvenience caused to you. Have a nice day.

Posted 9 years ago

“What made me happy is really the price I paid really cheaper than others.”

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Posted 9 years ago

“Wanted waterproof jods perfect”

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Posted 9 years ago

“The ordering process was easy, the delivery was quick and the packaging was not wasteful.”

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Posted 9 years ago

“The order was delivered very promptly. I ordered an exercise t shirt £3.99 and It is excellent quality and fit.”

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Posted 9 years ago

“Good products, good prices. Service and staff knowledge good.”

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Posted 9 years ago

“You supplied a quality product at a very good price.”

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Posted 9 years ago

“Great budget friendly options for a wide range of sports without compromising on quality”

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Posted 9 years ago

“The items purchased have been good quality, excellent value and delivery is prompt”

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Posted 9 years ago

“Items were great and a great price - it just took a long time to get them.”

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Posted 9 years ago

“Excellent products. Speedy delivery”

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Posted 9 years ago

“Ordered online and got delviered to store, pick up was quick and staff where helpful and courteous. What more could you ask for.”

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Posted 9 years ago

“everything”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews