Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got through to a REAL person when I tried to ring Croydon branch. They were helpful, courtious and followed through on everything. I felt as if I had real service. Website was a bit tricky to understand/ nagivate... 2 items 2 orders cos one in stock and the other wasn't (except when I checked the check which branch, croydon had it, but still had to have different type of order... v confusing!!) I don't really like your website.”

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Posted 9 years ago

“kgjhhbm ojpo lkknlk”

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Posted 9 years ago

“All items as shown, good, affordable quality. Super fast delivery. Loved the "Dliver your parcel in a safe place" option which means that you don't miss the delivery.”

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Posted 9 years ago

“good service, particularly the ability to return everything within 365 days”

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Posted 9 years ago

“Prompt delivery. Great products.”

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Posted 9 years ago

“Very good quality products and swift delivery.”

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Posted 9 years ago

“quick efficient service”

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Posted 9 years ago

“Fast delivery, shoes do not come boxed!!!”

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Posted 9 years ago

“Great products, good prices and on time delivery”

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Posted 9 years ago

“Not that I often need to return items, but if and when necessary, the ease of return is a very attractive feature of dealing with this firm.”

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Posted 9 years ago

“Delivery was good.”

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Posted 9 years ago

“Good service ok quality for the orice”

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Posted 9 years ago

“Good products at affordable prices”

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Posted 9 years ago

“Good selection of the things I want at reasonable prices with quick delivery.”

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Posted 9 years ago

“Excellent price for premium product, efficient delivery to store for collection, quality of product was 1st class. Will now always check Decathlon availability before purchasing.”

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Posted 9 years ago

“Cick and collect very efficient”

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Posted 9 years ago

“Great speedy service”

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Posted 9 years ago

“I received the right item at the right time at a good price.”

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Posted 9 years ago

“Good service. Affordable prices. Variety of products. A big pitty Decathlon does not a branch in Israel.”

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Posted 9 years ago

“there never seems to be any shop staff working in the tamworth store based in asda ? you have to look or wait a long tinme for staff to arrive or be there other than that the goods and general lay out is very good”

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Posted 9 years ago

Dear Frank, We thank you very much for your feedback. We are now forwarding it to the Tamworth store in order to be able to improve our services. Thank you for your time you took to give us your feedback and have a lovely evening!

Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews