Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service and quality of goods for the price and all delivery was quicker than expected.”

Helpful Report

Posted 9 years ago

“Source of running leggings with no zip at the right price.”

Helpful Report

Posted 9 years ago

“After buying some bike complements (helmet, lights, glasses), decathlon sent me those items through InPost UK. But the messenger lost my parcel, so I had to contact decathlon to ask for a new order. Finally, after 3 weeks I got my items... The helmet, though, had been packed roughly and it had the size adapter bent and almost broken. I wouldn't definitely recommend buying items online at decathlon. I was a really bad experience for me.”

Helpful Report

Posted 9 years ago

Dear Albert, We are very sorry to hear about the delay in the process of your ordered items. For further assistance, please contact our Customer Loyalty Team on 02070643000. They will be able to help you with your return process. We are truly apologetic for what have happened with your online order and hope to find resolution for you. We thank you for your time you took to give us your feedback and would like to wish you a lovely evening!

Posted 9 years ago

“Very good value for money. I have bought Tribord, Forclaz and Quechua fleece or jackets and was very pleased with the quality. Warm, wash well and are very comfortable.”

Helpful Report

Posted 9 years ago

“Had the goods required and delivery was in time but one parcel was misdirected to Bristol which caused some anxiety but as in turned out was OK”

Helpful Report

Posted 9 years ago

“I started to use Decathlon a lot whenever I visited France as their quality, product range and pricing was very good (One of the best French Companies) I was very pleased when they opened up in the UK and I now buy a lot online and am always pleased. I also visit one of their UK branches if I am in the area where the staff at always helpful. I most probably use them 8-12 times a year.”

Helpful Report

Posted 9 years ago

“They let me buy the leotard and for my brother to collect it from another store with no problems.”

Helpful Report

Posted 9 years ago

“Fair price”

Helpful Report

Posted 9 years ago

“Good products, great prices, only thing I don't like is the fact that I don't have a store near where I live - but on-line ordered very user-friendly.”

Helpful Report

Posted 9 years ago

“Helpful staff”

Helpful Report

Posted 9 years ago

“Descent gear for a decent price”

Helpful Report

Posted 9 years ago

“Good quality, fast delivery !”

Helpful Report

Posted 9 years ago

“Good service excellent produit at a responsable price”

Helpful Report

Posted 9 years ago

“Good staff”

Helpful Report

Posted 9 years ago

“Ordered an item for an event which, on the website, said delivery on or before a certain date. I paid extra delivery to ensure that it was delivered by this date. I then received the shipping e-mail which said it would be delivered on that date or possibly the day after. I phoned up, cancelled my order because I needed the item that day, and they said they would cancel so it wouldn't be delivered. The item was then delivered anyway, so I have to arrange a return. First time ordering from Decathlon, can't say I'm impressed!”

Helpful Report

Posted 9 years ago

Dear Paul, We are very sorry to hear about the issue with your delivery. Our Customer Loyalty Team contacts the courier in these cases to stop and return the shipment, but unfortunately it seems like the third party company was not able to proceed with these changes in time. We are incredibly sorry about the inconvenience this issue may caused you. For further solutions, please contact our customer services team on 02070643000. We would like to thank you for your time and patience and would like to wish you a nice day!

Posted 9 years ago

“Excellent customer service. Excellent quality goods at a great price. Will definitely buy from Decathlon again.”

Helpful Report

Posted 9 years ago

“Great user-friendly website, the staff are very knowledgeable & helpful in-store & all the products I've bought & tested (tents, torches, clothing etc.) have been excellent quality at very reasonable prices.”

Helpful Report

Posted 9 years ago

“Very good on price and quality. So give it a try.”

Helpful Report

Posted 9 years ago

“All products fit perfectly and seem good quality.”

Helpful Report

Posted 9 years ago

“very good. thank you”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews