Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order was delivered within acceptable limits. Not as good as other companies though. The trainers I ordered I hoped would be nearly identical to those previously ordered, worn and loved. Not so. A cheapened version. Not sure I will order from you again. Singularly unimpressed with staff in Poole shop. Most unhelpful and pretty disinterested.”

Helpful Report

Posted 9 years ago

“I wanted a quality but inexpensive 'walking/confidence rope' as hopefully it will spend it's life at the bottom of my rucksack. Decathlon had exactly what I needed 'SIMOND HIKING ROPE 7.5 mm x 20 m'. Ordered online and delivery was quick. In the past I've bought and used the SIMOND ALPINISM LEATHER GLOVES II they lasted a whole 18months of mountain then chopping/carrying firewood. Again a quality but inexpensive item ordered online and delivered quickly.”

Helpful Report

Posted 9 years ago

“Great sports clothing, excellent value for money and good quality, speedy delivery at reasonable cost. The sizing (for children at least) is really quite small but once one takes it into consideration and orders couple of sizes up - all is well. Will definitely continue using Decathlon and would recommend it to anyone.”

Helpful Report

Posted 9 years ago

“always good quality products and service”

Helpful Report

Posted 9 years ago

“Fantastic proper outdoor equipment without the price tag. I ride, run and walk in my quecha gear and it's entirely capable of keeping me warm and dry whatever I choose to do”

Helpful Report

Posted 9 years ago

“Granddaughter over the moon with Jodhpurs, horse jumper, and ski trousers. Other granddaughter over the moon with sparkly gymnastics leotard and shorts. And I was over the moon with quality and price . Have since been to shop in Edinburgh and bought a few other things for their Christmas. Very pleased”

Helpful Report

Posted 9 years ago

“cheap good quality clothing and fast delivery”

Helpful Report

Posted 9 years ago

“very good service”

Helpful Report

Posted 9 years ago

“My order was delivered promptly and the goods were intact.”

Helpful Report

Posted 9 years ago

“Great choice as a range of budgets,”

Helpful Report

Posted 9 years ago

“Website was easy to use. I got my items delivered in store. They were very well packed and I am a happy customer.”

Helpful Report

Posted 9 years ago

“Their products are consistently excellent value for money. They are not always the best, the most fashionable, the most perfect. But they cost sometimes one fifth, one tenth of the alternative. And they are almost always available in all sizes. The range, the sizes at that cost put Decathlon in a league of their own. I have literally hundreds of their items for a family of four practicing dozens of sports. Always value for money.”

Helpful Report

Posted 9 years ago

“The item is as described although not used yet, it arrived within the prescribed time and was well packed”

Helpful Report

Posted 9 years ago

“I made an order with Decathlon to purchase a climbing harness and shoes as a gift for my sister. The gift arrived on time without delay, well packaged and as described. Decathlon items are fantastic value for money and have a wonderful range of stock! I would definitely order from them again.”

Helpful Report

Posted 9 years ago

“Excellent service and product”

Helpful Report

Posted 9 years ago

“Great quality, efficient service at unbelievable prices”

Helpful Report

Posted 9 years ago

“Very fast delivery”

Helpful Report

Posted 9 years ago

“Good service very efficient”

Helpful Report

Posted 9 years ago

“Not the first time I have ordered from Decathalon, and they never fail to deliver a perfect service. Products arrived on time and of desired quality. Couldn't ask for better”

Helpful Report

Posted 9 years ago

“Over the years I have used all sorts of headlights which I take on my travels mostly to India for the last 18 years and decathlon are definitely the best for quality and price.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews