Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service. A quality jacket at an affordable price. Thank you.”

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Posted 9 years ago

“They had what I was looking for at a good price”

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Posted 9 years ago

“Great prices excellent range”

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Posted 9 years ago

“Ordered size 6.5 trainers but size 6 were sent. Followed online return instructions but was told should have phoned to obtain return postage. Was given a credit note.”

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Posted 9 years ago

Dear Customer, We are very sorry to hear about the mistake in the shipment. Our Customer services team has passed through the information to the relevant department in order to get the issue resolved. Should there be any unsolved issues in the topic, please contact our customer services team on 02070643000. We apologize for the inconvenience. Thank you for your time you took to give us your feedback and have a lovely day!

Posted 9 years ago

“Great customer service; on the phone and at the store (Edinburgh). Staff put in effort to make things easy for me to address my concern (returning of purchased item) and dealt with the matter efficiently. I'm pleasantly surprised :-)”

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Posted 9 years ago

“Décathlon n'a pas d'équivalent au UK en termes de rapport Qualité / Prix. Le nouveau store de Stevenage est un peu limité mais ceci est probablement dû au lancement. Le personnel y est sympathique. Le rayon Cycles est lui très fourni - la concurrence est forte dans. ce domaine en revanche. Pickup très pratique, comme en FR. Cordialement.”

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Posted 9 years ago

“Prompt delivery to store and was able to collect on time”

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Posted 9 years ago

“Perfect fit ontime delivery well packed”

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Posted 9 years ago

“The items that we bought are great quality and better prices we unfortunately had a return but decathlon sorted it no problem Very happy”

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Posted 9 years ago

“Delivery was very good. The items are a Christmas present for our grandson.Very good service.”

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Posted 9 years ago

“Punctual delivery for pick-up.”

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Posted 9 years ago

“I browsed, ordered and received the item within 3 days. Very efficient and pleased with the item.”

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Posted 9 years ago

“Sizing not as expected. Returned goods to shop in Reading where staff told me sizing on most items comes up small. No mention of this on line. I therefore lost the cost of having the goods delivered and even more disappointed to find the Reading shop did not even have the items in stock. Extremely disappointed with my first experience with my first, and probably only, purchase from yourselves.”

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Posted 9 years ago

Dear Janet. Thank you for the time you have spent giving us your feedback. We are really sorry to hear that you have experienced problems with your order. We have already noticed about the sizing issue and we are working on it in order to solve the problem as soon as possible. Also, we will forward your enquiry regarding the stock level in Reading store to our Supply Manager. For further occasions, feel free to call us in the Customer Loyalty Team and we will provide you a prepaid label to process the return, and make either a replacement or a refund of the item. Please, accept our apologies for the inconveniences caused. Have a lovely day.

Posted 9 years ago

“I bought my first road bike arrived packaged well in good condition and easy to assemble for a great price.”

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Posted 9 years ago

“Absolutely brilliant products. Fast efficient delivery and when I had to exchange for another size no problem and replacement sent quickly.”

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Posted 9 years ago

“Good kit, delivered on time.”

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Posted 9 years ago

“All. You're best”

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Posted 9 years ago

“quality products, good prices”

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Posted 9 years ago

“Jacket ordered too small. I rang operator and sorted return and as I needed replacement for a trip she offered to send it before they received original. Arrived 2 days later, perfect but unfortunately missing stuffer bag but no drama”

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Posted 9 years ago

“Easy to set up account and order online and get delivery.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews