Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Order processed quickly, efficiently & delivered in good time”

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Posted 9 years ago

“I ordered a bike part using the Inpost service. It never showed up. Decathlon issued a refund and replacement part via next day delivery; took a week to arrive. Customer service was good but the the actual delivery was the worst I've experienced.”

Helpful Report

Posted 9 years ago

Dear Matthew, We are very sorry about the issue and the delay you had to experience with your order. The relevant department is investigating the case with In Post delivery company to make sure to avoid any similar issues in the future. We are sorry that you had a bad experience with us. We would like to thank you for your patience on the topic and hope you will find your product useful. Thank you for your feedback and have a lovely day!

Posted 9 years ago

“Items that were ordered were very quickly delivered to local store free of charge. The assistant in the store was very helpful, she answered some questions I had. Some items were returned due to ordering to get the correct size, items were returned to store and I received a no hassle refund in a day or two. Items that were kept were of great quality and very reasonably priced.”

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Posted 9 years ago

“Very pleased dealing with decathlon. Products are great quality very well described. Had to exchange coat for different size was very simple and efficiently handled.”

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Posted 9 years ago

“Great service and knowledgable staff made purchase very easy.”

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Posted 9 years ago

“Easy to pick up from store... Great help from floor assistant... & staff...”

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Posted 9 years ago

“The web site was clear , ordering was easy & my order was delivered quickly & without complication.”

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Posted 9 years ago

“Still haven't received my parcel”

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Posted 9 years ago

Dear Hayley, We are very sorry to hear the delay in your delivery. We use different delivery companies through our procedures in order to be the most efficient in delivering different goods. It is obvious that at this occasion this motive has failed. We are very sorry about the issue and the inconvenience it may caused. Should there be any unsolved issues with your order, please contact our Customer services team on 02070643000. We thank you for your time and patience and would like to wish you a lovely day!

Posted 9 years ago

“delivered on time just like they said”

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Posted 9 years ago

“The prices are very competitive, the postal charges reasonable and the delivery options better than most. Their range of products is very comprehensive.”

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Posted 9 years ago

“You sent two pairs of trousers that were different sizes...I complained and heard nothing”

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Posted 9 years ago

Dear Shaun, We are very sorry to hear about the mistake in your order. We would like to find fast resolve for the problem. In order to proceed with any of the possible options, we would like to ask you to please contact our Customer services team on 02070643000. Our team is available to help to sort out this mistake for you. We thank you very much for your patience and would like to wish you a lovely day!

Posted 9 years ago

“Fast delivery. Good quality kit.”

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Posted 9 years ago

“Hi decathlon Thank you for making me happy along these years that dealt with you. Fishing tackels that I bought good tools still work efficiently, but we expect more of you. Let me make a few comments: - 1. fishing equipment must be based specialist to review the technical aspects when announced. 2. Sometimes the product price in your branches at the level of Europe and the world are different 3. We are your customers loyal and ongoing need more care cuts Thank you , you are our favorites”

Decathlon 5 star review on 23rd November 2016

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Posted 9 years ago

“Great service, quick delivery, love the fact that you can receive items at home at no additional price if they are over 50 pounds”

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Posted 9 years ago

“I was able to buy quality snowboard gear for my son with no delivery cost and a good returns policy. Although i have not returned anythings because it has all be as described and great!”

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Posted 9 years ago

“Ordering was quick and delivery too. We collected quickly. My only concern was when asked my name i was shown the computer screen and asked to point out which name was me. They never asked me for ID and he then left to collect the bike leaving us with the computer and also names of others that had ordered and were awaiting collection. i found this extremley unproffesional not to mention a breech of client confidentiality.”

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Posted 9 years ago

“Mind blowingly fast postage. Many thanks Decathlon, keep up the good work.”

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Posted 9 years ago

“Brilliant service great products”

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Posted 9 years ago

“Efficient service all the way through the sales process. I will definitely use decathlon in the future.”

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Posted 9 years ago

“Good value and quality. I will chose a size larger next time as sizing is not generous”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews