Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Service and Staff So Helpful at Lakeside Branch Luv The Store. Excellent Fishing Range. Love Decathlon”

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Posted 9 years ago

“Very happy with the service”

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Posted 9 years ago

“very good service”

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Posted 9 years ago

“6 months now training for ultra trail running, saved a fortune in winter clothing with Decathlon. Good quality technical clothing at a budget price. Wish I had”

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Posted 9 years ago

“Ordered various items online to be delivered to store. Ordering easy and items delivered promptly to store and readily available for pick up!”

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Posted 9 years ago

“Good choice, great price. Made good on the delivery promise. Tracked all the way. Proper job!”

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Posted 9 years ago

“Good range of stock”

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Posted 9 years ago

“Last year I bought 2 pair of trousers in Decathlon Nice. I liked them a lot. I tried to get the same ones in Wandsworth a few weeks ago. They were none in the shop. I ordered them online. They are a are now a bit different. Still ok but not as comfortable as the old ones. Slightly disappointed.”

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Posted 9 years ago

“very helpful staff, nice to see a uniform which looks good too. as we have only shopped by internet was a bit shocked that the shop only holds certain stock and colours but understand why, so much choice.online Did like and would recommend these shops for people especially with Children for them to see and try the bikes and no doubt adults too. Clothing sizes due differ so tops brought for me to small but wife's claimed them.”

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Posted 9 years ago

“My first parcel did not arrive (although Royal Mail track and trace said that it had been delivered) - I contacted Decathlon, no quibbling - simply apologised and replacement item sent out straight away.”

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Posted 9 years ago

“everything i buy from them does exactly what it is supposed to!!”

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Posted 9 years ago

“I asked a couple of people in store for the trampoline, they said 'don't think we sell them' or 'not sure we sell them' and one said' what is it? Not really exceptable, so I ordered it on line.”

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Posted 9 years ago

Dear Customer. Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services in our store and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We will forward your feedback to our Store Managers in England in order to get full people trained about our product or how they could check different products in our website.Please accept our apologies for any inconvenience caused and we appreciate your patience and understanding. If you will have any questions, please feel free to contact us. Have a great day.

Posted 9 years ago

“Lots of variety to choose from, great prices, speedy delivery and very happy with all purchases received! Excellent quality gear for very reasonable prices. Thank you!”

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Posted 9 years ago

“My items arrived in good packaging and on time”

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Posted 9 years ago

“Fast service, with great prices. Got my two children track suits for school for less than £15, which is fantastic. I'd highly recommend them.”

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Posted 9 years ago

“My order arrived promptly, is perfect for my winter running. So good I ordered more kit”

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Posted 9 years ago

“Good quality products, well thought-out desgins and all at very reasonable prices.”

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Posted 9 years ago

“Very easy service”

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Posted 9 years ago

“Good quality products, good prices, great selection in store. Easy to navigate website. Helpful and pleasant staff. Particularly happy the men's kipwarm jodhpurs.”

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Posted 9 years ago

“Variety of products”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews