Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been trying to purchase more base layers and gloves - you have nothing of what I want in stock and it's not even winter yet!”

Helpful Report

Posted 9 years ago

Dear Paulette, We are very sorry to hear that you are not able to find your preferences on our site. Please contact our Customer Loyalty Team with further details of the products you are looking for and they will be able to give you status updates on the replenishment. Their contact number is 02070643000. Thank you in advance and have a lovely afternoon!

Posted 9 years ago

“In Milton Keynes the range of equipment is unbelievable. Fishing tackle is extensive which is not the same in every shop. The staff are exceptionally good.”

Decathlon 5 star review on 23rd November 2016

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Posted 9 years ago

“Find on Google. Order. Pay. Receive. Buying my new Nikes from Decathlon was a breeze. Definitely recommend them.”

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Posted 9 years ago

“Great things at very reasonable prices and no problems if an exchange is necessary”

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Posted 9 years ago

“Great product, excellent comms and timely delivery.”

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Posted 9 years ago

“I think your level of service is absolutely fantastic and love the stuff that I purchased and will definitely make more future purchases. Thank you.”

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Posted 9 years ago

“Good quality!! Just love it!!”

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Posted 9 years ago

“Great products and service”

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Posted 9 years ago

“I ordered my run light on a Sunday evening and had it by Tuesday. Amazing service, Thank you Decathlon.”

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Posted 9 years ago

“The table tennis table I bought looked very nice untill the screws decided to keep falling out all the time ,so I had to get some super glue to stick the hole lot together again.Still happy with it for the price.”

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Posted 9 years ago

“Great price, great service”

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Posted 9 years ago

“Easy to order online and collect in store. A good choice of sportswear at a reasonable price and very helpful and pleasant staff in the Sheffield Store”

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Posted 9 years ago

“Prompt delivery and good product”

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Posted 9 years ago

“Very fast, efficient service.”

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Posted 9 years ago

“I bought kids ski boots online. The product has very good quality for a reasonable price. Communication and delivery was accurate”

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Posted 9 years ago

“Great service, i did an online click and collect and reserved some items, everything was there when i came to collect them and the staff were very helpful, an easy shop.”

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Posted 9 years ago

“The clothes I bought were okay, but the bicycle's basket holder was poor quality, because it broke down the same day. Needed to find something suitable to it from other shop. I would not recommend it.”

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Posted 9 years ago

“Good variety of products at reasonable prices. Only downside was products weren't folded so presentation wasn't great.”

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Posted 9 years ago

“Prompt delivery and product was of very good quality.”

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Posted 9 years ago

“Quick delivery, excellent products.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews